酒店回复: 尊敬的客人，感谢您抽出宝贵时间分享您在威尔明顿-纽瓦克红屋顶PLUS+酒店的入住体验。我们非常重视您的意见，并对您反映的虫害问题未能达到您的预期深表歉意。请您放心，我们与一家专业的虫害防治公司合作，该公司会按照行业标准定期对酒店进行虫害防治。我已经将您的反馈告知酒店，以便他们与相关专家合作，确保一切妥善解决。红屋顶始终致力于赢得您的信任，并努力防止类似问题再次发生。我们珍视每一位客人，感谢您选择入住红屋顶酒店。感谢您提出宝贵意见，我们期待下次您再次入住红屋顶酒店时，能有机会为您提供更优质的服务。此致，Jonaina，红屋顶酒店管理团队，RediResponse专员

酒店回复: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the plugs and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Wilmington - Newark. We are sorry you had a less than satisfactory experience due to the cockroaches you encountered. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist

酒店回复: Dear Respected Traveler! Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again! Sincerely, ErikaRediResponse SpecialistRed Roof Management

酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof PLUS+ Wilmington - Newark. We are thrilled to hear you enjoyed your stay with us! It’s wonderful to know that you found our rooms to be great, the staff nice, and the area conveniently located. Your positive feedback is truly appreciated and motivates us to continue providing excellent service. We strive to create a pleasant experience for all our guests.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day. Thank you for choosing Red Roof and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JonainaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Wilmington - Newark. It's wonderful to hear you found your room clean and appreciated our staff. We strive to provide a comfortable and pleasant experience for all our guests, and your feedback confirms we're on the right track.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We look forward to having you visit with us again in the future.Sincerely,PrincessRed Roof ManagementRediResponse Specialist

酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your positive experience with Red Roof PLUS+ Wilmington - Newark. We are so pleased to hear that you found our staff to be nice. Providing excellent service is always our top priority, and it's wonderful to know that our team's efforts are being recognized. Thank you for choosing Red Roof. We hope to welcome you back again soon.Sincerely,ShennaRed Roof ManagementRediResponse Specialist

酒店回复: Hello Valued Guest, Thank you for your candid feedback regarding your stay at Red Roof PLUS+ Wilmington - Newark. We greatly appreciate your feedback regarding the cleanliness of your room. It is always our goal to provide a spotless environment for our guests and we are pleased to hear we met your expectations in this area. Thank you for acknowledging our efforts.We are glad that Red Roof was able to meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,RalphRed Roof Management RediResponse Specialist