酒店回复: Thanks for your feedback. We're sorry your stay didn’t meet expectations, especially with the room conditions and maintenance issues. We’re glad you enjoyed the breakfast and appreciate you reporting the vending machine problem. Your concerns are being addressed, and we hope to do better next time.
酒店回复: Thank you for your kind words. We're thrilled to hear you enjoyed the location, being close to both downtown Stillwater and major attractions definitely makes exploring easy and fun. We're also glad the clean rooms and customer service hit the mark for you. Hope to welcome you back again soon for another great stay.
4.0分
其他
Staff was very friendly. Location quiet and accessible. Toilets in regular rooms are way too low!
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you found our staff friendly and enjoyed the quiet, accessible location. We truly value your comments regarding the toilet height in our regular rooms; this is helpful input that we’ll take into consideration as we continue to improve our facilities. Your comfort matters to us, and we hope to welcome you back again soon for an even better stay.
5.0分
情侣出游
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Was impressed with our stay. Our room was clean, spacious, and very inviting. Loved the beautiful colors of the maples outside our window and the fireplace that made it very cozy along with time in the jacuzzi. Staff was accommodating and efficient. And I love that they had historical photos in the hallways. Pool area was clean and inviting. Breakfast was delicious with many hot and cold options.We will be back next year with the kids!
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酒店回复: Thank you so much for your thoughtful and heartwarming review! We're thrilled to hear that your stay was such a memorable experience, and we’re glad our team made you feel well cared for throughout. Looking forward to welcome you all back for another relaxing and joyful visit!
5.0分
其他
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Excellent
Everything was just as it should be, which isnt always the case these days. I would have liked an alarm clock in the room, but that is so minor. Clean, well maintained, and friendly hotel.
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酒店回复: Thank you for your thoughtful review! We are so glad to hear that your experience was smooth and enjoyable, especially in a time when that’s not always guaranteed. Your feedback about the alarm clock is appreciated and will be shared with our team. It’s great to know our cleanliness, upkeep, and friendly atmosphere made a positive impression. We hope to welcome you back again soon!
2.0分
其他
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The location of the property is good. The staff was excellent. The cleanliness in general was pretty good. The shower had very little water pressure and within five hours of checking in I took my shoes off and realized the floor was really wet and soggy and had a really bad odor
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酒店回复: Thank you for sharing your experience with us. We're glad to hear you appreciated our location, found our staff excellent, and felt the overall cleanliness met your expectations. However, we're truly sorry to learn about the issues you encountered, and we’re looking into addressing promptly. We appreciate you bringing this to our attention and hope to provide you with a much improved stay in the future.
5.0分
家庭亲子
The staff was AMAZING!!! They were super friendly and helpful. Also, it was nice that the pool was open until midnight
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酒店回复: Thank you so much for the glowing review! We're thrilled to hear that our team made such a positive impression, they genuinely love making guests feel welcome and cared for. And we're glad you enjoyed those late-night pool hours. Hope to see you again soon for another amazing stay!
3.0分
其他
Hot tub was out of order, if we had known at check in we would have upgraded our room .
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酒店回复: Thank you for your feedback, and we're truly sorry for the inconvenience. Your comments help us improve, and we’ll make sure our team is more proactive in sharing such details moving forward. We hope to welcome you back for a more seamless and relaxing stay.
4.0分
其他
Staff was courteous. Room was alright.My room mate enjoyed the pool very much
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酒店回复: We're glad to hear our staff made a positive impression and that your roommate had a great time at the pool. We appreciate your feedback and hope to welcome you back soon.
5.0分
家庭亲子
Very Clean, Pool and Hot Tub were perfect. Breakfast was exactly as expected
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed the cleanliness of our property and that the pool and hot tub were just what you were looking for. It’s also great to know breakfast met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay!
价格过高
房间有股霉味，浴室和卧室区域没有风扇。地毯看起来很潮湿。浴室面积很小。淋浴喷头水压很小。水槽水龙头漏水。唯一的优点是他们的早餐。早餐保持得非常干净，而且种类丰富。其中一台饮料自动售货机坏了……直到我们反映后才发出警告。我们之前住过AmericInn……到目前为止，这家是最差的。就我们支付的价格而言，价格实在太高了！这家酒店比六星酒店还差。
地理位置优越。25分钟内即可到达几乎所有主要旅游景点，8分钟即可到达斯蒂尔沃特市中心。房间干净整洁，客户服务一流。
Staff was very friendly. Location quiet and accessible. Toilets in regular rooms are way too low!
Was impressed with our stay. Our room was clean, spacious, and very inviting. Loved the beautiful colors of the maples outside our window and the fireplace that made it very cozy along with time in the jacuzzi. Staff was accommodating and efficient. And I love that they had historical photos in the hallways. Pool area was clean and inviting. Breakfast was delicious with many hot and cold options.We will be back next year with the kids!
Excellent
Everything was just as it should be, which isnt always the case these days. I would have liked an alarm clock in the room, but that is so minor. Clean, well maintained, and friendly hotel.
The location of the property is good. The staff was excellent. The cleanliness in general was pretty good. The shower had very little water pressure and within five hours of checking in I took my shoes off and realized the floor was really wet and soggy and had a really bad odor
The staff was AMAZING!!! They were super friendly and helpful. Also, it was nice that the pool was open until midnight
Hot tub was out of order, if we had known at check in we would have upgraded our room .
Staff was courteous. Room was alright.My room mate enjoyed the pool very much
Very Clean, Pool and Hot Tub were perfect. Breakfast was exactly as expected