A nice hotel, very close to the motorway so always noisy when you are outside. The noise is also noticeable inside. It has been renovated recently and is clean. I found the breakfast time quite lacking and uninspiring. The stuff are professional but not particularly welcoming.
4.0分
其他
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Really enjoyed our stay here. Gorgeous surroundings. The staff were all lovely but they could do with more. Sometimes we couldn’t find them as they had multiple jobs. The food was lovely, as was the breakfast. Lovely croissants! All rooms had lovely high ceilings and the rooms were lovely. My only criticism was the bathroom - very dated and needs attention. Thanks for the laughs and for making us feel so welcome.
2.0分
其他
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Lovely room, nice and clean and the food was very good. Won’t be staying again though. The attitude of the staff is abysmal, everything is too much trouble. A welcome greeting instead of a scowl would have been nice. Wouldn’t recommend staying.
4.0分
其他
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This is a very well appointed hotel, with well furnished rooms and attractive public rooms. It is very convenient for breaking journeys on the M6/M74. Food is good and well presented, but is currently let down by the lack of hospitality training that is very obvious with the front of house staff.
2.0分
其他
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Stayed in the Sure hotel last night as part of a large group celebrating an anniversary and was not impressed. On arrival at 14.15 we found the hotel in darkeness with a message on reception saying it was unmanned and call the number on the sheet for assistance, called the number and was informed in a very unfriendly manner that check in was from 3pm and nobody was available to see us or open the bar so we could get a drink after our 3hour drive. We joined several other members of our group already waiting in a side room till someone arrived just befor 3pm. Receptionist was not friendly at all but we eventually got our room key and went up to the smallest hotel room i have ever stayed in, not impressed for £150 a night (breakfast not included). The bed was actually to small for me and my feet were dangling over the bottom ( i am only 5'8"), god help anybody 6 foot or over. To be fair the mattres was comfortable even though it was very short and the rooms decor and facilities were good. Had a shower only to find the shower gel holder was empty, this i reported to reception later only to be told " we dont fill the ones in the shower there is a bottle left on the windowsill". Not much good to the average customer who gets into the shower expecting shower gel to be in the holder in the shower that then has to get out again soaking wet to fetch a bottle from the other side of the bathroom. Again receptionist abrupt and had a couldnt give a damn attitude. Most of our group were complaining about the unfriendly welcome we all recieved. Sound proofing was none existent in any of the rooms in our area of the hotel and you can hear every movement of the people either side and above you right down to coughing and conversation, no privacy at all.. Again at check out time there was nobody available at reception and in fact the hotel was in darkness again with the same note as when we arrived on the reception desk. For the money this hotel charges for a room they should be ashamed of their staffs attitude and the poor service offered in general and we will not be using this hotel ever again.
2.0分
其他
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Wedding
Unable to check in due to unforeseen power outage, had to change into wedding clothes in emergency lit toilets. Bad attitude from the hotel manager re the situation. Fortunately power was back on when we returned from the wedding ceremony. Wedding meal etc was good , room nicely presented, service ok but staff not very friendly. Meal was 7pm , but the evening was curtailed when we were told the bar was closing 10.10 pm. Though only 25 of us at the wedding, we would have thought keeping the bar open to an acceptable time was in their interest as well as the guests.
So early night it was. Rooms ,toilets,bar area & restaurant were good due to refurbishment. Would never stay there again unless a change of management & staff was put in place, who fully understand the art of good customer service. Be careful before booking👎
1.0分
商务出差
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Management is awful saw the owner of the place screaming at a younger employee who was very upset by it. Rooms were filthy and when I called to complain I got hung up on Place with such potential just ran by an awful character.
5.0分
商务出差
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Best Western hotels are all unique. As they are independently operated but are all part of the Best Western group support. And this is why I prefer them as it’s a little adventure every time. They are always clean but you don’t get the Premier Inn standard design. So don’t expect that. Like this one still gives you a key for example. The bed is very comfortable. The location has nice views of fields but a few rooms face the road so you can hear cars of windows are open. The service is very friendly and genuine even though some staff are inexperienced so fantastic overall. I had very low expectations of the food as it’s a small hotel but the starter ( Panko Breaded Goats Cheese) the main ( Chicken Balmoral - haggis inside a chicken breast ) and dessert ( bread and butter pudding ) was really delicious and looked great on the plate. I think it’s the best dinner I have had in 6 months of business trips. It was so good I nearly ordered the seafood linguine as well:) If you want a bland experience with average food go to Premier Inn as the beds are normally very comfortable. If you want a friendly , genuine experience with fantastic food. Try this hotel.
5.0分
其他
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Lovely stay thank you very much, great welcome , great room , everything you need and was very clean, sat outside in the sunshine with chilled beers in the afternoon, dinner was good, Erin was so helpful all of the time, in every which way, she's very wonderful and attentive, our breakfast was cooked to perfection too, on our way to a wedding down south , from up north , so this was the perfect place to break the journey up thanks again to Erin .
5.0分
其他
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A pleasant stop over
Last minute booking as I was driving north. Shortly after received a courtesy call checking for arrival time.
Very large car park. Close to the motorway (no noise issues)
Very polite receptionist.
Room was clean and bed was comfortable. I have zero complaints from my overnight stop.
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酒店回复: Thank you for your review, we hope to welcome you again in the future.
A nice hotel, very close to the motorway so always noisy when you are outside. The noise is also noticeable inside. It has been renovated recently and is clean. I found the breakfast time quite lacking and uninspiring. The stuff are professional but not particularly welcoming.
Really enjoyed our stay here. Gorgeous surroundings. The staff were all lovely but they could do with more. Sometimes we couldn’t find them as they had multiple jobs. The food was lovely, as was the breakfast. Lovely croissants! All rooms had lovely high ceilings and the rooms were lovely. My only criticism was the bathroom - very dated and needs attention. Thanks for the laughs and for making us feel so welcome.
Lovely room, nice and clean and the food was very good. Won’t be staying again though. The attitude of the staff is abysmal, everything is too much trouble. A welcome greeting instead of a scowl would have been nice. Wouldn’t recommend staying.
This is a very well appointed hotel, with well furnished rooms and attractive public rooms. It is very convenient for breaking journeys on the M6/M74. Food is good and well presented, but is currently let down by the lack of hospitality training that is very obvious with the front of house staff.
Stayed in the Sure hotel last night as part of a large group celebrating an anniversary and was not impressed. On arrival at 14.15 we found the hotel in darkeness with a message on reception saying it was unmanned and call the number on the sheet for assistance, called the number and was informed in a very unfriendly manner that check in was from 3pm and nobody was available to see us or open the bar so we could get a drink after our 3hour drive. We joined several other members of our group already waiting in a side room till someone arrived just befor 3pm. Receptionist was not friendly at all but we eventually got our room key and went up to the smallest hotel room i have ever stayed in, not impressed for £150 a night (breakfast not included). The bed was actually to small for me and my feet were dangling over the bottom ( i am only 5'8"), god help anybody 6 foot or over. To be fair the mattres was comfortable even though it was very short and the rooms decor and facilities were good. Had a shower only to find the shower gel holder was empty, this i reported to reception later only to be told " we dont fill the ones in the shower there is a bottle left on the windowsill". Not much good to the average customer who gets into the shower expecting shower gel to be in the holder in the shower that then has to get out again soaking wet to fetch a bottle from the other side of the bathroom. Again receptionist abrupt and had a couldnt give a damn attitude. Most of our group were complaining about the unfriendly welcome we all recieved. Sound proofing was none existent in any of the rooms in our area of the hotel and you can hear every movement of the people either side and above you right down to coughing and conversation, no privacy at all.. Again at check out time there was nobody available at reception and in fact the hotel was in darkness again with the same note as when we arrived on the reception desk. For the money this hotel charges for a room they should be ashamed of their staffs attitude and the poor service offered in general and we will not be using this hotel ever again.
Wedding
Unable to check in due to unforeseen power outage, had to change into wedding clothes in emergency lit toilets. Bad attitude from the hotel manager re the situation. Fortunately power was back on when we returned from the wedding ceremony. Wedding meal etc was good , room nicely presented, service ok but staff not very friendly. Meal was 7pm , but the evening was curtailed when we were told the bar was closing 10.10 pm. Though only 25 of us at the wedding, we would have thought keeping the bar open to an acceptable time was in their interest as well as the guests.
So early night it was. Rooms ,toilets,bar area & restaurant were good due to refurbishment. Would never stay there again unless a change of management & staff was put in place, who fully understand the art of good customer service. Be careful before booking👎
Management is awful saw the owner of the place screaming at a younger employee who was very upset by it. Rooms were filthy and when I called to complain I got hung up on Place with such potential just ran by an awful character.
Best Western hotels are all unique. As they are independently operated but are all part of the Best Western group support. And this is why I prefer them as it’s a little adventure every time. They are always clean but you don’t get the Premier Inn standard design. So don’t expect that. Like this one still gives you a key for example. The bed is very comfortable. The location has nice views of fields but a few rooms face the road so you can hear cars of windows are open. The service is very friendly and genuine even though some staff are inexperienced so fantastic overall. I had very low expectations of the food as it’s a small hotel but the starter ( Panko Breaded Goats Cheese) the main ( Chicken Balmoral - haggis inside a chicken breast ) and dessert ( bread and butter pudding ) was really delicious and looked great on the plate. I think it’s the best dinner I have had in 6 months of business trips. It was so good I nearly ordered the seafood linguine as well:) If you want a bland experience with average food go to Premier Inn as the beds are normally very comfortable. If you want a friendly , genuine experience with fantastic food. Try this hotel.
Lovely stay thank you very much, great welcome , great room , everything you need and was very clean, sat outside in the sunshine with chilled beers in the afternoon, dinner was good, Erin was so helpful all of the time, in every which way, she's very wonderful and attentive, our breakfast was cooked to perfection too, on our way to a wedding down south , from up north , so this was the perfect place to break the journey up thanks again to Erin .
A pleasant stop over
Last minute booking as I was driving north. Shortly after received a courtesy call checking for arrival time.
Very large car park. Close to the motorway (no noise issues)
Very polite receptionist.
Room was clean and bed was comfortable. I have zero complaints from my overnight stop.