酒店回复: Dear Breana,We're thrilled the location served you well for the Beyoncé concert and that the walkability to NRG Stadium added to the convenience of your stay. It's great to know the water pressure and temperature made for a comfortable experience, and that our vending options were helpful. We appreciate you mentioning the pest concern. We take these reports seriously and will have our team look into them to ensure continued upkeep. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
酒店回复: Dear Michael,We appreciate you taking the time to share your detailed feedback. While it’s good to know the room met your basic needs and the location was convenient, it’s clear there were several aspects that caused discomfort. We apologize for the issues with the faucet and elevator, which impacted your stay, particularly given your physical condition. Safety and comfort are our top priorities, so we take your observations about the parking lot and thermostat seriously. We will be addressing these concerns with our team to improve the overall experience for future guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear May,Thank you for taking the time to share your experience. While we're pleased the location worked well for your trip and that the staff treated you respectfully, we're sorry the condition of the room and the lack of timely support made your stay difficult. From the broken furnishings to the plumbing issues and the unexpected elevator outage, we understand how frustrating this must have been, especially with a busy business schedule. Your concerns are being taken seriously and will be addressed directly with our team to prevent similar situations from occurring. We appreciate your feedback and the opportunity to improve. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest,We apologize for the disappointments you experienced during your stay. The combination of maintenance concerns, along with the strong odors in both the room and common areas, created an environment that was less than welcoming. In addition, the inconvenience of dealing with deactivated room keys night after night added unnecessary stress. We understand how frustrating this must have been for you. Your feedback has been noted, and we’ll address these concerns with our team to ensure improvements are made across all departments. We appreciate the opportunity to learn from your experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
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商务出差
原文
翻译提供方：Google
感谢 Prante 的惠顾
我之前在 NRG 中心出差。
入住手续很便捷。我需要在一天结束后休息一下……这正是我得到的。我真的很享受这里的松饼和早餐棒。
我希望再次入住这里。谢谢。:)
此致，
Gregory A. Prante Sr.
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酒店回复: Dear Guest,Thank you for your excellent review of Extended Stay America. We're glad your time with us provided you with the rest and relaxation you needed during your visit to NRG Center. It's wonderful to hear the check-in process was smooth and that the breakfast options offered a convenient start to your day. We'd be honored to welcome you back the next time your travels bring you to the area. Wishing you continued success in your work and safe journeys ahead.Sincerely,Hotel Management
酒店回复: Dear Brittany,We’re deeply troubled to know your experience was so distressing. A room should feel secure, clean, and comfortable. What you described is far from what we strive to provide. We take these matters seriously and will be reviewing them with our team to ensure they’re addressed immediately. Thank you for bringing this to our attention. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
酒店回复: Dear Arnold,We're sorry that your stay was marred by several inconveniences. Learning about the elevator issue upon arrival can certainly impact comfort, especially when traveling with luggage. The condition beneath the sofa and the shower performance indicate areas where better attention to detail and maintenance are needed. We'll also be looking into the condition of the tub, as the noise concerns. Your feedback is valuable, and we'll be reviewing these concerns with our team to make improvements moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
我预订这家酒店是因为它看起来性价比很高，但很遗憾，你确实一分钱一分货。我不想说太多细节，但如果你只是为了比赛前住一晚，那还可以，除此之外，最好去别的地方。大堂的工作人员非常好，也很尊重人，但在我看来，这不算是个酒店。
房间又好又干净。员工很乐于助人，总是很愉快。
有蟑螂，而且非常脏。
NRG 交通
对我来说，只需住一晚就足够了。如果您要参加 NRG 体育场的任何活动，这里绝对是您的理想之选。步行即可到达。穿过街对面的假日酒店大堂，即可直达体育场。我住在这里是为了看碧昂丝。这里的水压和热水都堪称完美。大堂地板上有一台自动售货机，出售饮料和小吃。我在浴室里看到了一只小蟑螂，但我不会责怪酒店，因为我想这只是其中一只。如果以后有机会参加 NRG 体育场的活动，我一定会再次入住这里。
房间对我来说还不错，价格便宜，而且就在NRG旁边。停车场里好像有很多流浪汉。就连街对面的酒店也有一个带门的停车场。房间温控器是假的，按钮什么都按不了。我猜温度是别的地方控制的吧？不太确定。浴缸水龙头漏水，我整晚都听着那声音。电梯坏了，即使我背痛，前十字韧带撕裂，也不得不爬一段楼梯，因为他们无法把电梯停在一楼。我还会再住这里吗？我一个人住也许可以，但如果我妻子和我一起住，我肯定不会住。
位置很好。我房间的灯泡坏了，餐桌坏了，马桶漏水，梳妆台坏了，马桶柜的门也坏了。我出差了，没时间处理这些事情，最后一刻他们打电话告诉我电梯坏了。我们住在二楼，所以需要走楼梯。工作人员态度很好，但没有帮忙修理或换房间。我不会再去那里了。
居留期间的负面细节
我们有很多细节。 1. 我们在那里住了 4 个晚上，电梯都坏了；2. 游泳池关闭了（据清洁人员说，游泳池以前没有游泳池）；3. 房间里有股香烟味；3. 每天卡都失效，我们晚上 11 点才到，很累，必须等卡激活才能进入；4. 走廊和紧急楼梯有股浓重的食物味。
感谢 Prante 的惠顾
我之前在 NRG 中心出差。
入住手续很便捷。我需要在一天结束后休息一下……这正是我得到的。我真的很享受这里的松饼和早餐棒。
我希望再次入住这里。谢谢。:)
此致，
Gregory A. Prante Sr.
吓坏了，房间里满是血迹，窗帘上全是污渍，沙发上和床单上都是污渍，闻起来有股难闻的香烟味，隔壁有一位带着孩子的客人，对他的孩子大喊大叫，听起来就像他在打他的孩子
我们到的时候被告知电梯坏了。房间有点闷。为了看电视，我把沙发挪了挪，结果沙发底下很脏。淋浴喷头出水量不够，而且每次移动马桶都会发出吱吱的声音。