酒店回复: Dear Diaz, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
服务很差，有蟑螂，床单很脏，设施很差，噪音很大。
展开
酒店回复: Dear Raul, Thank you for sharing your feedback. We genuinely apologize for the inconvenience you experienced during your stay. Your concerns regarding service and noise are important to us, and we will work with our team to address them. Cleanliness is our top priority, and we adhere to stringent standards for cleanliness and pest control. We are committed to ensuring our rooms meet the high standards for which we are known. We appreciate your insights and hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
非常脏而且建筑很被忽视。
展开
酒店回复: Dear Violeta, We're truly sorry to learn about your disappointing experience. Your feedback is crucial, and we're addressing these issues promptly to ensure a significant improvement in our standards. We value your insights and hope to have the opportunity to regain your trust with a more positive experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
不
展开
酒店回复: Dear Jose, Thank you for your positive review! We’re thrilled to hear that you had a great experience during your stay. It’s always our goal to provide a comfortable and enjoyable environment for all our guests, and we’re so glad we met your expectations. Your feedback means a lot to our team, and we look forward to welcoming you back to Extended Stay America in the future.Sincerely,Hotel Management
2.0分
其他
It’s not the problem of the staff that work there but the company that owns the property. Rooms are c
展开
酒店回复: Dear Analicia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
1.0分
其他
展开
The hotel has a horrible smell, the bathroom is very dirty, and there isn't even a shower curtain to take a shower. The beds are old, and the hotel is generally poorly maintained and old.
展开
酒店回复: Dear Blanca, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
3.0分
其他
展开
Unimpressed
Hotel is close to the NMSU campus which is why we stayed there. However there was not a front desk attendant available at anytime without calling for someone. There was no check out service. I had to call to turn in keys and there was no reciept. Apparently their front desk doesn’t open til 9 am. Lots of strange people lurching around the front of the property and just creepy vibes in general. Does not serve breakfast or have coffee. If looking for a quick cheap place it’s okay.
3.0分
其他
Beds were like dorm beds, not comfy. No shower curtain and bathroom door was busted.
展开
酒店回复: Dear Kim, Thank you for sharing your feedback. We appreciate your kind acknowledgment of the positive aspects of your stay and sincerely apologize for the discomfort caused by the bedding and the issues in your bathroom. Your experience does not reflect the standard we aim to provide, and your comments have been shared with our team to address these concerns promptly. We hope to welcome you again in the future and provide a more comfortable and seamless stay that better meets your expectations.Sincerely,Hotel Management
1.0分
商务出差
展开
I did not like anything about this place. They don’t offer continental breakfast. They don’t have maid service. The phone didn’t work. The air conditioner broke the first night very bad place.
展开
酒店回复: Dear Robert, We’re truly sorry to hear about your disappointing experience, including the lack of breakfast, maid service, and maintenance concerns with the phone and air conditioner. Your comfort should never be compromised. Your comments have been shared with our team to address the issues you encountered and improve guest satisfaction moving forward. We appreciate your input and hope to have the chance to welcome you back.Sincerely,Hotel Management
3.0分
其他
展开
This property needs complete refurbishing. It is not like I remember Extended Stay properties to be. The bed was comfortable enough but was a metal bed frame, maybe fold-up? The bathroom faucets are grimy and stained. No breakfast. Time-consuming internet access.
展开
酒店回复: Dear Guest, We regret that your recent stay did not meet the standards you’ve come to expect. We appreciate your comments regarding the condition of the furnishings, cleanliness of the bathroom fixtures, and the challenges with internet access. While our hotel is designed for extended stays, we understand how important comfort and maintenance are for all guests. We’re actively reviewing areas needing refurbishing and are working toward improvements. Your insights help guide our efforts to enhance the guest experience. We value your loyalty and hope to welcome you back to a better stay.Sincerely,Hotel Management
我预订了房间。我一进门就闻到一股难闻的气味。我办理了入住手续。刚进房间，难闻的气味就一直弥漫在空气中。浴室里有头发，而且看起来他们只铺了床，没有打扫。地板也不干净，炉子里还有虫子！
我立即通过预订的App联系了客服，他们立即取消了预订，然后我就离开了！
App上的服务很棒😁，但酒店服务就不行了😬
服务很差，有蟑螂，床单很脏，设施很差，噪音很大。
非常脏而且建筑很被忽视。
不
It’s not the problem of the staff that work there but the company that owns the property. Rooms are c
The hotel has a horrible smell, the bathroom is very dirty, and there isn't even a shower curtain to take a shower. The beds are old, and the hotel is generally poorly maintained and old.
Unimpressed
Hotel is close to the NMSU campus which is why we stayed there. However there was not a front desk attendant available at anytime without calling for someone. There was no check out service. I had to call to turn in keys and there was no reciept. Apparently their front desk doesn’t open til 9 am. Lots of strange people lurching around the front of the property and just creepy vibes in general. Does not serve breakfast or have coffee. If looking for a quick cheap place it’s okay.
Beds were like dorm beds, not comfy. No shower curtain and bathroom door was busted.
I did not like anything about this place. They don’t offer continental breakfast. They don’t have maid service. The phone didn’t work. The air conditioner broke the first night very bad place.
This property needs complete refurbishing. It is not like I remember Extended Stay properties to be. The bed was comfortable enough but was a metal bed frame, maybe fold-up? The bathroom faucets are grimy and stained. No breakfast. Time-consuming internet access.