Was nice ,not alot of parking had to park outside, and staff was a lil mean and there was no hot water to shower
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, particularly regarding the parking and your interaction with our staff. Our parking spaces are limited on a first-come, first-served basis, and we apologize for any inconvenience this may have caused. Our staff is trained to enforce occupancy and guest policies to ensure the comfort and safety of all our guests but it's not our intentions to come across as unwelcoming. We're sorry to hear that you experienced an issue with the hot water during your stay as well. Please know that we have since investigated and resolved the issue with the hot water. We appreciate your input and hope to have an opportunity to welcome you back under better circumstances.Warm regards, Susan
2.0分
情侣出游
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I booked a room with two beds and was given a room with one bed. The receptionist stated ******* gave the okay for this change without consulting me prior. I was not given any notification the room had changed until I was on site checking in. This was unacceptable. I had to pay for a second room which was very frustrating.
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酒店回复: Thank you for taking the time to share your experience. We're glad you chose to stay with us and hope you enjoyed your stay at the property. We do, however, want to clarify that our listing clearly states a maximum occupancy of guests per room. Due to the Rave/Event in the area, we have to ensure the comfort and safety of all our guests. During your stay, we noticed that the number of guests exceeded your room limit, which created some challenges.We appreciate you're understanding and hope that future travels bring you great experiences.Thank you
5.0分
情侣出游
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I stayed for one night but it was perfect. The room was clean and I loved the property’s architecture. Such an easy walk from downtown and right in front of a CVS for convenience
5.0分
其他
Beautiful little cottage in the best location!
4.0分
其他
Good size of the room, basic set up. Staff is kind. Convenient to get access to convention center, restaurants in walk distance. No luggage storage.
5.0分
情侣出游
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We were looking for a clean place to sleep with no frills and this is what we got. Staff was friendly, check in easy and no other issues. Our room was clean, and minimal. Everything worked as needed for our stay. Will stay again for my next visit to Riverside.
5.0分
其他
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Ample hot water
Just enough parking spots. Nice reception. Shower hot enough with amount, and duration ok. Garden type setting pretty at night. Some traffic noise, but not extreme. Fairly safe area, lots of different people in area. Bed, bath and T.V. ok. I would go back again.
3.0分
商务出差
While checking in, a different rate was quoted than the total rate that was finalized thru *******.
酒店比较老旧，但这不是问题。房间很干净，但我们被安排在三楼，带阳台的房间整晚都亮着灯。通往阳台的玻璃门上装着又薄又脆弱的百叶窗，根本无法遮挡光线。房间整晚都灯火通明，让人难以入睡。根本无法关灯或调暗房间。就像开着灯睡觉一样，简直糟透了。我几乎没怎么睡着，以后再也不住那里了。
Was nice ,not alot of parking had to park outside, and staff was a lil mean and there was no hot water to shower
I booked a room with two beds and was given a room with one bed. The receptionist stated ******* gave the okay for this change without consulting me prior. I was not given any notification the room had changed until I was on site checking in. This was unacceptable. I had to pay for a second room which was very frustrating.
I stayed for one night but it was perfect. The room was clean and I loved the property’s architecture. Such an easy walk from downtown and right in front of a CVS for convenience
Beautiful little cottage in the best location!
Good size of the room, basic set up. Staff is kind. Convenient to get access to convention center, restaurants in walk distance. No luggage storage.
We were looking for a clean place to sleep with no frills and this is what we got. Staff was friendly, check in easy and no other issues. Our room was clean, and minimal. Everything worked as needed for our stay. Will stay again for my next visit to Riverside.
Ample hot water
Just enough parking spots. Nice reception. Shower hot enough with amount, and duration ok. Garden type setting pretty at night. Some traffic noise, but not extreme. Fairly safe area, lots of different people in area. Bed, bath and T.V. ok. I would go back again.
While checking in, a different rate was quoted than the total rate that was finalized thru *******.
It lives up to its billing as a 2 star hotel.