酒店回复: Dear Guest, thank you for sharing your feedback. We understand your concerns regarding the kitchen setup and the housekeeping schedule. For the comfort of our guests, kitchenware is available upon request at the front desk, and we apologize if this was not communicated clearly. Your comments help us improve our communication and guest experience. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay in the future. SincerelyHotel Management

酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your observations regarding the need for additional maintenance and improved room cleaning. Providing clean, comfortable, and well-maintained accommodations is our top priority, and we sincerely apologize that your experience did not fully meet these standards. Your comments will be shared with our housekeeping and maintenance teams. Feedback like yours helps us identify areas where we can enhance our services for all guests. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we aim to uphold.Sincerely,Hotel Management

酒店回复: Dear Cristiano, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your amazing review. We’re truly delighted to know that our staff went above and beyond to assist you during a stressful time. Your kind words about their big smiles, friendly welcome, and helpful attitude mean a lot to us. At Extended Stay America, providing affordable and comfortable accommodations with genuine hospitality is what we strive for every day. It’s wonderful to know that we were able to make your stay a positive and memorable one. We greatly appreciate your support and look forward to welcoming you back again soon.Sincerely,Hotel Management

酒店回复: Dear Shericka,Thank you so much for sharing your kind words. It’s wonderful to know that your stay at Extended Stay America felt both pleasant and reassuring. We’re delighted that our team made a positive impression through their warmth and professionalism. Hearing that you’d return and even recommend us to your loved ones truly means a lot; it’s the best compliment we could receive. We look forward to welcoming you back for another great experience soon.Sincerely,Hotel Management

酒店回复: Dear KERRY, We are truly sorry to hear that your experience did not meet expectations. Cleanliness and guest comfort are our top priorities, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvement. We wish you had stayed longer so we could address your concerns and make things right. We appreciate your input as it helps us serve our guests better. We hope to have another opportunity to welcome you back.Sincerely,Hotel Management

酒店回复: Dear Bill, We are sorry to hear about the concerns you encountered, including the cleaning odor, missing shower curtain, and the inconvenience with the ice availability. This is not the experience we want our guests to have, and we will be addressing these issues with our team to ensure improvements are made. Guest comfort and satisfaction remain our top priority, and your comments help us to serve better. We hope to have another opportunity to provide you with a much-improved stay. Sincerely,Hotel Management