酒店回复: Dear Fanny, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
早餐不仅仅是咖啡、热水和谷物棒！
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酒店回复: Dear Cristiano, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
1.0分
商务出差
I DO not recommend. Rooms outdated and filthy. I checked in and checked out within an hour.
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酒店回复: Dear KERRY, We are truly sorry to hear that your experience did not meet expectations. Cleanliness and guest comfort are our top priorities, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvement. We wish you had stayed longer so we could address your concerns and make things right. We appreciate your input as it helps us serve our guests better. We hope to have another opportunity to welcome you back.Sincerely,Hotel Management
1.0分
商务出差
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Smelled like lysol orsome cleaning solution from lobby to inside room. No shower curtain,no ice machine or ice in ice trays in refrig in room. had to buy a bag of ice.
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酒店回复: Dear Bill, We are sorry to hear about the concerns you encountered, including the cleaning odor, missing shower curtain, and the inconvenience with the ice availability. This is not the experience we want our guests to have, and we will be addressing these issues with our team to ensure improvements are made. Guest comfort and satisfaction remain our top priority, and your comments help us to serve better. We hope to have another opportunity to provide you with a much-improved stay. Sincerely,Hotel Management
4.0分
其他
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For the price it was a great. My only complaint was that the kitchen floor was really sticky, but it was nice to have a full fridge and microwave with stove top. I would recommend bringing a keurig as there isn't any coffee option i the room. Still 4 out of 5 overall.
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酒店回复: Dear Matt,Thank you for choosing Extended Stay America. We are pleased to know you enjoyed the convenience of the in-room amenities, which help make an extended stay more comfortable. We regret that the cleanliness of your room did not meet your expectations, and we will share them with our team as they help us improve. We also appreciate your suggestion about coffee options. Guest comfort is our top priority, and we look forward to welcoming you back soon.Sincerely,Hotel Management
1.0分
其他
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Staff was non existent, cursing the last customers as they were leaving. After that , it was clean, dry, and habitable . I wondered if the customers were looking for a free stay. My stay was uneventful, room seemed clean and comfortable.
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酒店回复: Dear Philip, Thank you for sharing your feedback. Our team is committed to providing excellent service to all guests, and we appreciate you bringing your observations to our attention. On a positive note, we are pleased that your room and surroundings were comfortable and met your needs. Your comments will be shared with our team to continue promoting a welcoming and respectful environment for all future guests.Sincerely, Hotel Management
3.0分
情侣出游
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It was fine for the night but it was very questionable. We had old blood in our room and a very dirty bathroom. The A/C barely worked but it was fine for a one night stay
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酒店回复: Dear Taylor, Thank you for taking the time to share your feedback with us. While we are glad your stay was manageable for the night, we are deeply concerned about the issues you encountered, including the condition of the bathroom, the A/C performance, and most importantly the unacceptable cleanliness concerns you described. Please accept our sincere apologies, as this is not the standard we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We truly value your input and hope to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
早餐质量不好。
房间有股咖喱味，水池里全是蚂蚁……
早餐简直是笑话。早上前台工作人员非常粗鲁。入住很快。他们给我们安排的第一个房间没有空调。所以他们给我们换了房间。电视糟糕透了。不过我想，一分价钱一分货吧！
一切都很好。 去美国度假一周是完全可以的。 480路公交车甚至可以到达市中心。
早餐不仅仅是咖啡、热水和谷物棒！
I DO not recommend. Rooms outdated and filthy. I checked in and checked out within an hour.
Smelled like lysol orsome cleaning solution from lobby to inside room. No shower curtain,no ice machine or ice in ice trays in refrig in room. had to buy a bag of ice.
For the price it was a great. My only complaint was that the kitchen floor was really sticky, but it was nice to have a full fridge and microwave with stove top. I would recommend bringing a keurig as there isn't any coffee option i the room. Still 4 out of 5 overall.
Staff was non existent, cursing the last customers as they were leaving. After that , it was clean, dry, and habitable . I wondered if the customers were looking for a free stay. My stay was uneventful, room seemed clean and comfortable.
It was fine for the night but it was very questionable. We had old blood in our room and a very dirty bathroom. The A/C barely worked but it was fine for a one night stay