酒店回复: Thank you for taking the time to review your stay with us at Super 8, I am very sorry to hear that the AC in your room was noisy I will let my maintenance team know and this will get fixed. Thank you for letting us know and we hope to see you stay with us again in the future.
5.0分
其他
Yes it was very nice everything was really good especially with the staff would go there again
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酒店回复: Thank you for taking the time to review your stay with us, we appreciate your feedback. I am happy to see that you enjoyed your stay with us and found our staff to be especially good. We will look forward to you staying again in the future.
4.0分
家庭亲子
Definitely an older establishment, but the rooms are clean, friendly front desk staff and the pool /hot tub were nice to have
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to hear you enjoyed your stay with us finding your room to be clean, our staff to be friendly and you enjoyed using the pool and hot tub. We will look forward to you coming back to stay with us again in the future.
1.0分
其他
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Hotel seriously needs updated. Got locked out of our room for an hour and a half because they don't keep it maintained well... keys wouldn't work and they couldn't figure out how to get in. Overall a poor experience.
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am very sorry that this was your experience and you had been locked out of your room, we did try everything we could to resolve this issue as fast as possible and I do apologize for the inconvenience this caused you. I hope you will give us another opportunity in the future to better serve you.
2.0分
其他
Fix yo sh!t
The refrigerator in the room didn't work and it was a huge pain because I had a bunch of milk for my toddler that I couldn't keep cold.
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am very sorry to hear the refrigerator in your room was not working, I want to thank you for bringing this to my attention so we were able to get this replaced right away for the next guest. I apologize for this inconvenience and hope you will give us another chance to better serve you in the future.
4.0分
其他
Room was very clean and beds were comfy. The hot tub was not working. Bathrooms need painting and toilet ran after each flush.
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback.I am happy to see you found your room to be very clean and the beds to be comfy. I do apologize the hot tub is down for maintenance and the toilet continued to run after each flush, thank you for letting us know so we can get this issue taken care of. We will look forward to you staying with us again in the future.
1.0分
家庭亲子
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Broken door,holes in walls, chipping ceiling,molding broken dirty drapes,
Broken screws around toliet.
Bathroom needs full remodel!!
Charged way to much for this room!!
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am sorry to hear you experienced these issues with your room, I will have our maintenance team fix these problems right away. Thank you for letting us know and we hope you will give us another chance in the future to better serve you.
4.0分
其他
The hot tub was not working. It was the main reason I selected this hotel. Very disappointing.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham LaGrande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were looking forward to using the hot tub and currently it is out of order for maintenance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2.0分
其他
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We tried to check in at 5:00 pm and our room type was not clean. The staff member was unwilling to move us to a clean room type and could not give an estimate of when the room would be available. Honestly, was an employee who was not trained to provide quality customer service. We only had to wait about half an hour more but not what you want to hear at the end of a long day driving. Improve training.
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酒店回复: Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am very sorry to hear this was your experience while staying with us, it was a very busy weekend and I apologize that the room type you reserved was not yet clean and ready to check in upon your arrival however if there was one that would have suited your needs that was we would gladly have checked you in to that room. I will be speaking with the desk associate that was working and explain that we gladly accommodate our guests by switching them room types especially on busy weekends when still busy trying to prepare rooms for our arriving guests. Again I apologize this was your experience and hope you will give us another chance in the future to better serve you.
1.0分
其他
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Do not recommend
Room smelled. Poor signage in halls. Sink had no hot water. Overhead light fixture was hanging open. Shower did not work. They didn’t seem at all concerned. Told us we just had to ‘really pull on the shower handle’ to get it to work. Felt like if we pulled any harder it would break off!! Did not even address the no hot water issue. offered an insincere ‘sorry’ and gave me my receipt, full charge, no credit or discount for the lack of basic service like hot water or a working shower.
选择另一间
地毯上有大块污渍，浴室边缘有污垢，空调噪音很大，就像失控的货运火车一样
Yes it was very nice everything was really good especially with the staff would go there again
Definitely an older establishment, but the rooms are clean, friendly front desk staff and the pool /hot tub were nice to have
Hotel seriously needs updated. Got locked out of our room for an hour and a half because they don't keep it maintained well... keys wouldn't work and they couldn't figure out how to get in. Overall a poor experience.
Fix yo sh!t
The refrigerator in the room didn't work and it was a huge pain because I had a bunch of milk for my toddler that I couldn't keep cold.
Room was very clean and beds were comfy. The hot tub was not working. Bathrooms need painting and toilet ran after each flush.
Broken door,holes in walls, chipping ceiling,molding broken dirty drapes,
Broken screws around toliet.
Bathroom needs full remodel!!
Charged way to much for this room!!
The hot tub was not working. It was the main reason I selected this hotel. Very disappointing.
We tried to check in at 5:00 pm and our room type was not clean. The staff member was unwilling to move us to a clean room type and could not give an estimate of when the room would be available. Honestly, was an employee who was not trained to provide quality customer service. We only had to wait about half an hour more but not what you want to hear at the end of a long day driving. Improve training.
Do not recommend
Room smelled. Poor signage in halls. Sink had no hot water. Overhead light fixture was hanging open. Shower did not work. They didn’t seem at all concerned. Told us we just had to ‘really pull on the shower handle’ to get it to work. Felt like if we pulled any harder it would break off!! Did not even address the no hot water issue. offered an insincere ‘sorry’ and gave me my receipt, full charge, no credit or discount for the lack of basic service like hot water or a working shower.