Nice people, nothing special, just a clean room for a night it was good. Not greatest surroundings but for a one night it was ok, I thought little high for the type of room but seems like very limited in the area.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We're glad to hear you found our staff friendly and your room clean for your overnight stay. We understand your concerns about the surroundings and pricing, and we appreciate your honest input. Your comments help us to improve and better serve our guests. We hope to have the opportunity to welcome you back in the future.Safe travels,Regency Inn Hondo Team
5.0分
其他
Clean room
The hotel room was basic but clean and nice. The staff was friendly and professional. Would return.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Regency Inn Hondo. We're delighted to hear that you found your room clean and comfortable, and that our staff provided friendly and professional service. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Safe travels,Regency Inn Hondo Team
1.0分
其他
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The room was filthy, blood on the wall, hair on the bed. The lady at the front desk was clueless. I never write reviews and I’m easy to please. This place was horrible. I’d rather sleep under a bridge. The only good thing was the AC was nice and cold.
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酒店回复: Dear guest,We’re very sorry your stay fell short of expectations due to cleanliness and service issues. This is not reflective of our standards, and we are reviewing housekeeping and front desk procedures to prevent recurrence. We’re glad the AC was comfortable, but we understand it doesn’t compensate for the overall experience.Thank you for bringing this to our attention. We will use your feedback to further train our team and make immediate improvements. If you would like, you can contact us through the booking channel you used, and we’ll ensure your concerns are directed to the appropriate manager for follow-up.Sincerely, Regency Inn Hondo Management Team
5.0分
商务出差
Lady at front desk is very nice. Rooms are clean and everything works. very quiet atmosphere.
DEFINITELY RECOMMEND !!!
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酒店回复: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Regency Inn Hondo! We're delighted to hear that you enjoyed our friendly service, clean rooms, and peaceful atmosphere. Your recommendation means a lot to us, and we hope to welcome you back again soon.Safe travels and see you next time!
2.0分
其他
Nice person. Rooms very old and in poor condition. Bath full of ants. Convenient parking.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely appreciate your kind words about our staff and the convenience of our parking.We apologize for the issues you encountered during your stay. Your comments regarding the condition of the room and the ant problem are very concerning, and we are sorry for any inconvenience this caused. Please know that we take these matters seriously and will address them promptly to improve our accommodations.We hope to have the opportunity to serve you better in the future.
3.0分
其他
Not the best, not the worst! Not sure my wife will allow us to stay there again
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酒店回复: Thank you for sharing your feedback. We appreciate your honesty and apologize if your experience didn't fully meet your expectations. Your comfort and satisfaction are very important to us, and we'd love the opportunity to improve. If there's anything specific you'd like to share or any way we can make your next stay better, please don't hesitate to reach out to us directly. We hope to have the chance to welcome you back and provide a more enjoyable experience.
1.0分
情侣出游
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Had to wait on staff
Everything was dirty, the sheets, the bedspreads, the towels, the washcloth they all had stains on them. There was dirt in the bed.
This place is nasty
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酒店回复: Thank you for sharing your experience, and I’m truly sorry to hear about the issues you encountered during your stay at Regency Inn Hondo. Cleanliness is a top priority for us, and we sincerely apologize for the condition of your room and the linens.Your feedback is invaluable, and we will address these concerns with our housekeeping team immediately to ensure that our standards are upheld. We appreciate you bringing this to our attention, and we hope you will consider giving us another chance in the future to provide you with a much-improved experience. Thank you again for your feedback.
4.0分
家庭亲子
Tub or toilet had a bad leak other than that a place to sleep for the weekend
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酒店回复: Thank you for your feedback regarding your recent stay at Regency Inn Hondo. We’re glad to hear that you found us a suitable place to sleep for the weekend. However, we sincerely apologize for the leak you experienced in the tub or toilet.We will address this issue with our maintenance team to ensure it is resolved promptly. Your input is important to us, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back for a more comfortable stay in the future!
5.0分
家庭亲子
I have never had any issues with this place. Everyone is always so friendly and clean rooms
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you’ve consistently had a positive experience at Regency Inn Hondo. Our team takes great pride in providing friendly service and maintaining clean rooms for our guests.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay soon!
1.0分
其他
No telephone, no lamps, no iron or ironing board, outdated furniture, etc. Definitely not a 3-star motel.Only stayed there because we were attending a funeral.
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酒店回复: We sincerely apologize for your experience during your stay at Regency Inn Hondo. We understand that the lack of amenities such as telephones, lamps, and an iron, as well as the outdated furniture, did not meet your expectations. Your feedback is important to us, and we are committed to making improvements based on our guests' experiences. We recognize that your visit was for a difficult occasion, and we appreciate you sharing your concerns. If there is anything we can do to assist you further or improve your next stay, please let us know. Thank you for your understanding.
Nice people, nothing special, just a clean room for a night it was good. Not greatest surroundings but for a one night it was ok, I thought little high for the type of room but seems like very limited in the area.
Clean room
The hotel room was basic but clean and nice. The staff was friendly and professional. Would return.
The room was filthy, blood on the wall, hair on the bed. The lady at the front desk was clueless. I never write reviews and I’m easy to please. This place was horrible. I’d rather sleep under a bridge. The only good thing was the AC was nice and cold.
Lady at front desk is very nice. Rooms are clean and everything works. very quiet atmosphere.
DEFINITELY RECOMMEND !!!
Nice person. Rooms very old and in poor condition. Bath full of ants. Convenient parking.
Not the best, not the worst! Not sure my wife will allow us to stay there again
Had to wait on staff
Everything was dirty, the sheets, the bedspreads, the towels, the washcloth they all had stains on them. There was dirt in the bed.
This place is nasty
Tub or toilet had a bad leak other than that a place to sleep for the weekend
I have never had any issues with this place. Everyone is always so friendly and clean rooms
No telephone, no lamps, no iron or ironing board, outdated furniture, etc. Definitely not a 3-star motel.Only stayed there because we were attending a funeral.