Only negative was an issue with neighbors being very loud but Mac took care of the issue. And the bathroom did but have a towel bar.
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酒店回复: Thank you for your feedback and for recognizing our team—Shelly, Mac, and Dee will be thrilled to hear your kind words. We’re glad our staff was able to take care of the noise issue promptly and ensure a more comfortable stay for you.We appreciate you mentioning the missing towel bar in the bathroom. We will have our maintenance team address that right away.Thank you again for staying with us, and we hope to welcome you back soon for an even better experience.
1.0分
商务出差
Everything thing in room is outdated. Walls and baseboards dirty. Sink clogged. I would not stay here again.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations. This is not the experience we want our guests to have.We take your comments seriously — especially regarding the room condition, cleanliness, and the clogged sink. Our maintenance and housekeeping teams have already been notified so these issues can be addressed immediately.We also wish we had known about these concerns during your stay. Our front desk is available and always ready to help with room changes, maintenance requests, or anything needed to make your visit more comfortable.We truly appreciate your feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future.
4.0分
其他
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Nice decent place to stay. My only complaint is they took my towels on the second day and didn't replace them. I didn't notice until early the next morning, so I couldn't take a shower.
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酒店回复: Thank you, Charles, for sharing your feedback and for choosing to stay with us. We’re glad to hear you found our place nice and comfortable overall.We sincerely apologize for the towel replacement oversight during your stay. Our housekeeping team usually refreshes linens daily upon request or during service rounds, and we regret that this was missed. We’ve reminded our staff to double-check every room to ensure towels are always replaced promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience next time.
4.0分
其他
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Room was very dated but comfortable. Shelly the manager was amazing, she was very sweet and kind. I have an upcoming trip to Hondo with another facility and I cancelled and booked this place just because of Shelly.
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酒店回复: Thank you for sharing your experience. We’re glad Shelly made a positive impression and will pass along your notes about the room. We’d love to host you again in Hondo.
5.0分
其他
efficient ac and heating very safe with no vagrants loitering about but also reasonably priced
4.0分
其他
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Nice people, nothing special, just a clean room for a night it was good. Not greatest surroundings but for a one night it was ok, I thought little high for the type of room but seems like very limited in the area.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We're glad to hear you found our staff friendly and your room clean for your overnight stay. We understand your concerns about the surroundings and pricing, and we appreciate your honest input. Your comments help us to improve and better serve our guests. We hope to have the opportunity to welcome you back in the future.Safe travels,Regency Inn Hondo Team
5.0分
其他
Clean room
The hotel room was basic but clean and nice. The staff was friendly and professional. Would return.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Regency Inn Hondo. We're delighted to hear that you found your room clean and comfortable, and that our staff provided friendly and professional service. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Safe travels,Regency Inn Hondo Team
1.0分
其他
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The room was filthy, blood on the wall, hair on the bed. The lady at the front desk was clueless. I never write reviews and I’m easy to please. This place was horrible. I’d rather sleep under a bridge. The only good thing was the AC was nice and cold.
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酒店回复: Dear guest,We’re very sorry your stay fell short of expectations due to cleanliness and service issues. This is not reflective of our standards, and we are reviewing housekeeping and front desk procedures to prevent recurrence. We’re glad the AC was comfortable, but we understand it doesn’t compensate for the overall experience.Thank you for bringing this to our attention. We will use your feedback to further train our team and make immediate improvements. If you would like, you can contact us through the booking channel you used, and we’ll ensure your concerns are directed to the appropriate manager for follow-up.Sincerely, Regency Inn Hondo Management Team
5.0分
商务出差
Lady at front desk is very nice. Rooms are clean and everything works. very quiet atmosphere.
DEFINITELY RECOMMEND !!!
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酒店回复: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Regency Inn Hondo! We're delighted to hear that you enjoyed our friendly service, clean rooms, and peaceful atmosphere. Your recommendation means a lot to us, and we hope to welcome you back again soon.Safe travels and see you next time!
2.0分
其他
Nice person. Rooms very old and in poor condition. Bath full of ants. Convenient parking.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely appreciate your kind words about our staff and the convenience of our parking.We apologize for the issues you encountered during your stay. Your comments regarding the condition of the room and the ant problem are very concerning, and we are sorry for any inconvenience this caused. Please know that we take these matters seriously and will address them promptly to improve our accommodations.We hope to have the opportunity to serve you better in the future.
Staff was great; Shelly, Mac and Dee.
Only negative was an issue with neighbors being very loud but Mac took care of the issue. And the bathroom did but have a towel bar.
Everything thing in room is outdated. Walls and baseboards dirty. Sink clogged. I would not stay here again.
Nice decent place to stay. My only complaint is they took my towels on the second day and didn't replace them. I didn't notice until early the next morning, so I couldn't take a shower.
Room was very dated but comfortable. Shelly the manager was amazing, she was very sweet and kind. I have an upcoming trip to Hondo with another facility and I cancelled and booked this place just because of Shelly.
efficient ac and heating very safe with no vagrants loitering about but also reasonably priced
Nice people, nothing special, just a clean room for a night it was good. Not greatest surroundings but for a one night it was ok, I thought little high for the type of room but seems like very limited in the area.
Clean room
The hotel room was basic but clean and nice. The staff was friendly and professional. Would return.
The room was filthy, blood on the wall, hair on the bed. The lady at the front desk was clueless. I never write reviews and I’m easy to please. This place was horrible. I’d rather sleep under a bridge. The only good thing was the AC was nice and cold.
Lady at front desk is very nice. Rooms are clean and everything works. very quiet atmosphere.
DEFINITELY RECOMMEND !!!
Nice person. Rooms very old and in poor condition. Bath full of ants. Convenient parking.