Don't bother, I should have read other reviews in advance. The issues that all the other recent reviewers are mentioning are exactly what I experienced. Sad, uncleaned rooms, lots of issues with walks, paint, flooring, non functional TV, poor locking of door. Outside looking like a homeless camp, staff apparently living in rooms. Rust/ crumbling concrete on stairs. I'll never stay here again.
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酒店回复: Dear NMandBeyond, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites San Angelo. We regret to hear that the state of the rooms, the flooring and the television you mentioned may have fallen short of your expectations during your stay. We apologize for the inconvenience this may have caused you. We are deeply disheartened to read your comments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay. Very truly yours, Devine Red Roof Management RediResponse Specialist
1.0分
其他
Our room was full of black mold and the beds were terrible! Found roaches in the room! I would not recommend this hotel!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites San Angelo. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the condition of the bed. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,IshiRed Roof Management RediResponse Specialist
3.0分
家庭亲子
Property outside was dirty with trash everywhere but inside was clean and Cold only down side was inside was roach not a lot but there!
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites San Angelo. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
4.0分
其他
The housekeeping staff were hard to find at times. Been here almost 2 weeks u have to hunt them down just to get the stuff to clean our own room
4.0分
其他
It's a great location rooms are spacious, it has a bad rap but they are way better now rooms are updated , staff is nice
2.0分
其他
There is a club on site that plays loud music all night. This should be disclosed. Especially to people who want to sleep.
2.0分
其他
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Check in guy was really attentive and helpful. But I couldn't sleep at all. There was a lot going on outside since there's literally a bar right next door. Cars peeling off and people yelling at 2 am,I should've checked location before booking it. Microwave was really dirty and the shower head in room 214 was not working. Water was coming out from all over shower head. And i did killed two roaches.
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酒店回复: Dear Vianney, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites San Angelo. I was saddened to read that your stay fell short of your expectations due to the noise disturbance from cars and people, the state of the microwave, the faulty shower head and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. On future stays, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
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Never again
Found a dead roach on the floor when we got there. We had a patio door and a nice place to take the dogs out, but the door was screwed shut. We stayed here because it was "pet friendly" but there was only a 3' x 8' piece of grass that we could access. The king bed was harder than the floor. Lighting was also an issue. Switch at the door only turned on 1 buld at the other end of the room.
2.0分
其他
Quick stop
Room was a nasty need a update.. checkin guy was the only thing amazing he was nice and helpful
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酒店回复: Dear Sequoia,I am deeply sorry to hear about the negative experience you had at our hotel. We are delighted to hear that you found our staff to be nice and helpful, and that you appreciated the efforts they provided.We sincerely apologize for any discomfort you experienced due to the unpleasant room. I understand that you were disappointed with the room you were assigned, and I sincerely apologize for any discomfort this may have caused. We value your feedback and take it very seriously. We are committed to providing our guests with a safe, comfortable, and enjoyable stay.Thank you for bringing these issues to our attention. We appreciate your candor and will work diligently to improve our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Best regards,ArciRed Roof Management RediResponse Specialist
没有火警警报器，灯也不亮，门口有警察，也没有遥控器。
Don't bother, I should have read other reviews in advance. The issues that all the other recent reviewers are mentioning are exactly what I experienced. Sad, uncleaned rooms, lots of issues with walks, paint, flooring, non functional TV, poor locking of door. Outside looking like a homeless camp, staff apparently living in rooms. Rust/ crumbling concrete on stairs. I'll never stay here again.
Our room was full of black mold and the beds were terrible! Found roaches in the room! I would not recommend this hotel!
Property outside was dirty with trash everywhere but inside was clean and Cold only down side was inside was roach not a lot but there!
The housekeeping staff were hard to find at times. Been here almost 2 weeks u have to hunt them down just to get the stuff to clean our own room
It's a great location rooms are spacious, it has a bad rap but they are way better now rooms are updated , staff is nice
There is a club on site that plays loud music all night. This should be disclosed. Especially to people who want to sleep.
Check in guy was really attentive and helpful. But I couldn't sleep at all. There was a lot going on outside since there's literally a bar right next door. Cars peeling off and people yelling at 2 am,I should've checked location before booking it. Microwave was really dirty and the shower head in room 214 was not working. Water was coming out from all over shower head. And i did killed two roaches.
Never again
Found a dead roach on the floor when we got there. We had a patio door and a nice place to take the dogs out, but the door was screwed shut. We stayed here because it was "pet friendly" but there was only a 3' x 8' piece of grass that we could access. The king bed was harder than the floor. Lighting was also an issue. Switch at the door only turned on 1 buld at the other end of the room.
Quick stop
Room was a nasty need a update.. checkin guy was the only thing amazing he was nice and helpful