Clean room. Bed was good. Only complaint was very slim picking for breakfast (waffle maker, Cheerios and Raisin Bran, toast and bagel, packets of grits, prepackaged small pastries.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Commerce - Athens. I'm pleased that you found the room clean and the bed comfortable. I also appreciate you bringing the breakfast selection to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
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The property was spacious, lots of area to walk dogs. The staff was professional & friendly. There are several dining options in walking distance. My room was clean, comfy & spacious.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. It is wonderful to hear that you enjoyed the spaciousness of our property and the convenience for walking your dogs. We're also delighted that you found our staff professional and friendly, and that you appreciated the nearby dining options. It's fantastic your room was clean, comfortable, and spacious!We hope to continue to provide great experiences for you at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Even though they were many many available rooms I was given room that faced the parking lot. When I asked for a room on the other side I was given attitude. The rooms are dark with only a single curtain that is open shows the world what's in your room. There was a blood stain on the sheets, there was hair on the wall of the shower, and again the staff grunted at you when asked any questions
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your review regarding your experience at the Red Roof Inn & Suites Commerce - Athens. Please accept our sincerest apologies for the interaction you had with our staff, state of the sheets and and wall of the bathroom. We strive to provide guests with all the comforts of home and the standard of cleanliness, it is disheartening to learn we fell short of your expectations.Here at Red Roof we value your feedback, we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Check in was fast and easy. My room was clean with everything in it. There are plenty of food options close by. I have no complaints. Chelsea at front desk is awesome!
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酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn & Suites Commerce - Athens. It's wonderful to hear that you had a seamless check-in experience and found your room to be clean and well-equipped. We're also pleased you enjoyed the convenient access to nearby dining options. Thank you for your kind words about Chelsea; we're glad her service stood out to you.I will make sure to share your comments with the rest of our team. Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day.If you'd like to help other travelers choose with confidence, we invite you to leave a review on Google. Here's how to do it:1. On your computer, sign in to Google Maps.2. Search for Red Roof Inn & Suites Commerce - Athens.3. On the left-hand side, click "Write a review."4. Choose a star rating and share your comments.Thank you again for your time and for staying with us here at Red Roof. We look forward to welcoming you back in the future!Warm regards,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
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Be prepared for them to ask for a $100 cash deposit for security. I did not have cash and then they said I could use a credit card so they need to learn to give that option first because I reacted poorly. That’s the only thing I had to be concerned about on the entire stay.
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酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn & Suites Commerce - Athens. We appreciate you bringing the deposit policy to our attention. I understand your frustration with the initial communication regarding acceptable forms of payment. We are actively working to ensure our front desk staff clearly communicate all payment options upfront to avoid similar situations in the future. Your feedback is valuable as we strive to improve our guest experience.We hope to continue to provide great experiences for you. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience and we look forward to seeing you on your future travels. Sincerely, JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
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Bed was comfy . Pillows were hard as a rock.. were a few drops of dried blood on the bathroom floor near the jam. I gloved up and cleaned it with bleach. Other than that I would stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Commerce - Athens. I'm glad to hear you found the bed comfortable. I'm very sorry about the quality of the pillows not meeting your expectations as well as the the condition of the bathrooms. We take such matters very seriously and I assure you that we will address these issues with our staff to ensure that such lapses do not recur. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Our toilet did not want to flush half the time. Toilet paper holder was about to fall off the wall. Ice bucket was dirty. Room was dusty and window was covered in hand prints.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Commerce - Athens. I am very sorry to hear about the concerns you experienced during your stay. We strive to provide a clean and well-maintained environment for all our guests, and it is disheartening to learn that we fell short of these expectations. I assure you that we will address the problems with the toilet, toilet paper holder, ice bucket, dust, and window. Thank you for bringing these concerns to our attention so we can improve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JMRed Roof ManagementRediResponse Specialist
5.0分
其他
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Nice hotel for cheap!
Clean, quiet hotel, large rooms. Nice breakfast options. Friendly staff. No bugs! Amazing location, restaurants and grocery and gas nearby. Great budget friendly option in the area.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, quiet hotel, nice breakfast and convenience. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
其他
Friendly staff, clean room, easy check in and checkout, close to Athens
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. We’re thrilled to read your kind words about our friendly staff, clean rooms, and convenient check-in/checkout. Knowing that our location near Athens added value to your stay makes us very happy.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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I felt the dehumidifier was ineffective and noisy and contributed to heat in the room. The bed was firm. I mean, that's okay, but the pillows were all hard. The room felt stark, not at all welcoming.
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酒店回复: Dear Sandra, Thank you for your review and your scoring regarding your stay at the Red Roof Inn & Suites Commerce - Athens. We are happy to hear the bed was firm. Our apologies for the noisy humidifier you indicated and the hard pillows. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
Clean room. Bed was good. Only complaint was very slim picking for breakfast (waffle maker, Cheerios and Raisin Bran, toast and bagel, packets of grits, prepackaged small pastries.
The property was spacious, lots of area to walk dogs. The staff was professional & friendly. There are several dining options in walking distance. My room was clean, comfy & spacious.
Even though they were many many available rooms I was given room that faced the parking lot. When I asked for a room on the other side I was given attitude. The rooms are dark with only a single curtain that is open shows the world what's in your room. There was a blood stain on the sheets, there was hair on the wall of the shower, and again the staff grunted at you when asked any questions
Check in was fast and easy. My room was clean with everything in it. There are plenty of food options close by. I have no complaints. Chelsea at front desk is awesome!
Be prepared for them to ask for a $100 cash deposit for security. I did not have cash and then they said I could use a credit card so they need to learn to give that option first because I reacted poorly. That’s the only thing I had to be concerned about on the entire stay.
Bed was comfy . Pillows were hard as a rock.. were a few drops of dried blood on the bathroom floor near the jam. I gloved up and cleaned it with bleach. Other than that I would stay here again.
Our toilet did not want to flush half the time. Toilet paper holder was about to fall off the wall. Ice bucket was dirty. Room was dusty and window was covered in hand prints.
Nice hotel for cheap!
Clean, quiet hotel, large rooms. Nice breakfast options. Friendly staff. No bugs! Amazing location, restaurants and grocery and gas nearby. Great budget friendly option in the area.
Friendly staff, clean room, easy check in and checkout, close to Athens
I felt the dehumidifier was ineffective and noisy and contributed to heat in the room. The bed was firm. I mean, that's okay, but the pillows were all hard. The room felt stark, not at all welcoming.