酒店回复: Thank you for making us aware of the issues with the snow and your room keys. Our Front Desk and Snow Removal teams will ensure that these problems are addressed. We do hope you will choose to stay with us again.
5.0分
其他
原文
翻译提供方：Google
完全满意
我觉得这里非常棒，超级干净，我期待再次光临。
展开
酒店回复: ¡Gracias por tu reseña! ¡Fue un placer tenerte con nosotros! ¡Esperamos volver a verte pronto!
5.0分
情侣出游
原文
翻译提供方：Google
非常好优质的服务！
展开
酒店回复: ¡Gracias por tu reseña! ¡Fue un placer tenerte con nosotros! ¡Esperamos volver a verte pronto!
4.0分
其他
原文
翻译提供方：Google
非常好
酒店回复: It's always a pleasure to have you visit us!
1.0分
其他
展开
Never again
Aside from the rude assistant manager telling us our room needed to be cleaned up during breakfast ( we had two babies that had gotten some cookies on the floor), I questioned how she would know what the room looked like unless going in with a do not disturb sign on the door . My pregnant daughter was also scolded by staff for going back to the breakfast a second time. The breakfast its self was not the best ( juice and coffee were both watered down severely) as well as limited choices and poor taste. I went to the front desk to get some towels ( which was absent of personnel quite a bit during the day), there was some sort of loud phone call going on between the assistant manager and another female - a significant amount of obscene language was used to describe guests as well as upper management - very unprofessional. Night shift staff on the other hand was extremely pleasant and helpful... Despite that, We will never stay or recommend this location again
展开
酒店回复: Dear Stephanie,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we take all guest feedback seriously as a tool for improvement.We have noted your comments regarding the breakfast service and the reported interactions with our staff. We are reviewing these matters internally, as the behavior you described does not reflect our hotel's standards for customer service. Please be assured that we would never intentionally disrespect or scold a guest, and we are looking into the situation with our team.Maintaining the highest standards of professionalism and guest privacy is paramount. We can assure you that our staff is trained to respect the privacy of our guests at all times.We are glad to hear that you had a positive experience with our night shift staff, and we will be sure to share your kind words with them.While we understand your decision not to return, we do hope your review will help our team learn from this and better manage any situations similar in the future.Sincerely,The Management Team at Quality Inn Storm Lake
5.0分
家庭亲子
Breakfast was fresh and good.
The shower curtain was to small therefore a LOT of water was on the floor. You can tell the rooms are definitely dated.
展开
酒店回复: Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your experience, both the positives and the areas where we can improve.We are so glad to hear you enjoyed the breakfast. Our team works hard to provide a fresh and satisfying start to the day, and we will pass along your kind words.Please accept our sincerest apologies regarding the issues with the shower curtain and the condition of the room. This is certainly not the experience we want for our guests. We have already addressed the small shower curtain with our maintenance and housekeeping staff to ensure this is fixed immediately for future guests. We are also aware that our rooms are in need of an update and have an upgrade plan in place to modernize our guest rooms. Your feedback confirms that this work is needed, and we appreciate your patience as we complete these improvements.We would love the chance to provide you with a much-improved experience on your next visit. Please contact us directly if you are planning another trip so we can personally ensure you have a flawless stay.
4.0分
其他
展开
Overall I would stay here again. The staff was very helpful and helpful
The rooms big lock was broken but we just used a chair in front of the door, the room was clean. Walls are thin so if you have noisy people next door like we did could make for a long night.
展开
酒店回复: Dear Joseph Thank you for your feedback! We're happy to hear that our staff made you feel welcome and that you found your room to be clean. We appreciate you choosing to stay with us.However, we are very concerned to hear about the broken door lock and sincerely apologize for this security issue. Please know this is not up to our standards, and we are investigating the incident to ensure it is fully repaired and does not happen again.We also regret that you were disturbed by noise from other guests during your stay. We encourage guests to contact the front desk immediately if they experience a disturbance, so we can address the situation and ensure a peaceful night for everyone.We take your comments seriously as we strive to improve with every stay. We would love the opportunity to provide you with a flawless experience in the future. We hope you will consider staying with us again.
1.0分
其他
展开
Very upset, went to the staff saying out tv didn't work and they said someone would look at it but no one ever came we asked multiple times each time it was either maintenance would come look or the manager would but NO ONE ever came!!
展开
酒店回复: Thank you for bringing this to our attention. We are very sorry to hear about the issue with your television and the multiple failures by our staff to resolve it during your stay. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration and inconvenience this caused.We have addressed this with our management and maintenance teams to understand why your requests were not fulfilled. We are taking immediate steps to ensure our staff follow proper procedure for handling maintenance requests so that this does not happen again.Your feedback is valued, as it helps improve service for all guests. An opportunity to resolve this is welcomed, and we hope you will consider staying at the hotel again
5.0分
商务出差
展开
best staff
great lady at the desk when checing in fogot her name. had to cancel one night's stay because of a flight change, she made it very easy with no problem. akso met Dlyin who was very polite and made us very comfortable at breakfast.
展开
酒店回复: Thank you for sharing your experience! We’re delighted to hear that our front desk team member made your change in plans smooth and hassle-free, and that Dylan helped make your breakfast enjoyable. We’ll be sure to share your kind words with our staff. We look forward to welcoming you back again soon!
4.0分
其他
Everything is great…staff is very friendly and helpful!!
停车场清洁工作需要组织起来，积雪几乎覆盖了鞋子 10 英寸，早上 7 点左右房卡就无法使用了
完全满意
我觉得这里非常棒，超级干净，我期待再次光临。
非常好优质的服务！
非常好
Never again
Aside from the rude assistant manager telling us our room needed to be cleaned up during breakfast ( we had two babies that had gotten some cookies on the floor), I questioned how she would know what the room looked like unless going in with a do not disturb sign on the door . My pregnant daughter was also scolded by staff for going back to the breakfast a second time. The breakfast its self was not the best ( juice and coffee were both watered down severely) as well as limited choices and poor taste. I went to the front desk to get some towels ( which was absent of personnel quite a bit during the day), there was some sort of loud phone call going on between the assistant manager and another female - a significant amount of obscene language was used to describe guests as well as upper management - very unprofessional. Night shift staff on the other hand was extremely pleasant and helpful... Despite that, We will never stay or recommend this location again
Breakfast was fresh and good.
The shower curtain was to small therefore a LOT of water was on the floor. You can tell the rooms are definitely dated.
Overall I would stay here again. The staff was very helpful and helpful
The rooms big lock was broken but we just used a chair in front of the door, the room was clean. Walls are thin so if you have noisy people next door like we did could make for a long night.
Very upset, went to the staff saying out tv didn't work and they said someone would look at it but no one ever came we asked multiple times each time it was either maintenance would come look or the manager would but NO ONE ever came!!
best staff
great lady at the desk when checing in fogot her name. had to cancel one night's stay because of a flight change, she made it very easy with no problem. akso met Dlyin who was very polite and made us very comfortable at breakfast.
Everything is great…staff is very friendly and helpful!!
Breakfast hours are terrible only from 6-8am