酒店回复: Wow—thank you so much for your thoughtful and detailed review! We're truly honored that you took the time to share your experience, especially since you rarely write hotel reviews. It means a lot to hear that everything—from our central location and unique building design to the room facilities and especially our service—made your stay so memorable.We’re particularly glad our front desk team could help make your arrival smooth and assist with finding your Opal card at the end. We’ll be sure to pass your kind words along to them. We can’t wait to welcome you back next time you're in Sydney!Kind Regards, The Old Clare Team

酒店回复: Thank you for your feedback,Regretfully, since the car parking is privately owned, there is limitations to the car parking system that we are aware of.We are currently working to mitigate these limitations and ensure smooth operations.We hope to see you again!Warmest RegardsBayley GrahamDuty ManagerThe Old Clare Hotel

酒店回复: Hi there,Thank you for taking the time to share your feedback, and please accept our sincere apologies that your stay did not meet expectations.We understand that encountering a cockroach is unpleasant, and it is certainly not the experience we want for any of our guests. Our Duty Manager attended promptly on the evening to assist and rectify the situation.While this does not happen to every guest on rare occasions bugs such as cockroaches can enter the building due to our street-level location and doors opening frequently throughout the day. This is not reflective of the cleanliness of the hotel. We maintain a regular professional pest control program, to try and limit such occasions.As the issue occurred late at night during a one-night stay, an immediate room move was not initially offered to avoid further inconvenience. However, a room move was later extended, and had this been requested at the time, we would have been more than happy to assist.Regarding compensation, we would like to clarify that this was offered both at the time of the incident and again the following morning. You were presented with the option of breakfast or a food and beverage credit to use in our outlets.Once again, we truly apologize for the inconvenience caused and appreciate your understanding. We value your feedback and hope to have the opportunity to provide you with a much improved experience in the future.Warmest regards, Brooke PerryFront Office ManagerThe Old Clare Hotel

酒店回复: 感谢您的好评！我们很高兴您喜欢我们便利的地理位置，并能安排您提前入住，您的舒适始终是我们的首要任务。希望很快再次欢迎您入住，享受舒适惬意的住宿体验！ 此致， TOCH 团队

酒店回复: Thank you for your feedback!While I am glad to hear that you had enjoyed our primary, central location, it is disappointing that you had found the room not up to standard, and that the rooms cleaning was not thorough.I will be letting the Housekeeping team know about your comments and ensure that changes are made.We hope to see you again. Thank you for your review,Warmest RegardsBayley GrahamDuty managerThe Old Clare Hotel

酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our facilities, service, and the unique interior design—it’s great to know the BOSS speaker made a memorable impression! We appreciate your comments about breakfast and understand that expectations can vary. Your insights help us continue improving the experience for all our guests. We hope to welcome you again in the future!

酒店回复: Thank you for your lovely review! We're so glad to hear that your stay exceeded expectations and that you enjoyed the upgrade to the Mary'O Suite. It’s great to know the design, bathroom amenities, and thoughtful touches like the capsule coffee machine and T2 tea added to your comfort. We're also happy you got to explore the nearby Chinese restaurant—it's always a bonus when the neighborhood adds to the experience! We hope to welcome you back again soon.Kind Regards, The Old Clare Team

酒店回复: 感谢您的精彩点评！我们很高兴您喜欢我们工厂改建的独特风格，以及客房的工业风时尚风格，并留下了如此深刻的印象。 很高兴听到您的用餐体验和屋顶露台都给我们留下了深刻的印象——我们一定会将您的好评分享给我们的团队。 您的满分评价对我们来说意义非凡，我们期待着再次欢迎您入住，享受非凡的住宿体验。 此致， TOCH 团队

酒店回复: Thanks so much for your kind review! We’re happy to hear you enjoyed our convenient location near Central Station and the nearby shopping spots, it really does make exploring the city easy.We're also glad you liked the Western breakfast, we think it's a great way to start the day, and it's lovely to hear you felt the same.We hope to welcome you back next time you're travelling through Sydney!