酒店回复: Dear Huangpujiangzaitaomoyuguai, Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
酒店回复: Dear Daleisisalamuyingzheng,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for your constructive feedback.We sincerely apologize for the condition of the linens and for the improper cleaning procedure you observed.We have addressed this matter with our respective team member to ensure proper hygiene standards are followed at all times.We really appreciate your valuable comments and look forward to welcoming you back with an even better stay experience.Yours sincerely,Monica SihombingGuest Service Manager
酒店回复: Dear Linglelelele,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya and for highlighting our convenient location near one of Indonesia’s largest malls. Our property operates as a serviced residence offering apartment-style facilities with hotel services located at the west part of Surabaya.Regarding drinking water, we provide it in a gallon dispenser in each unit instead of bottled water, as part of our sustainability effort to reduce plastic waste.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
非常好，服务人员非常好，设施非常好，地理位置非常好，旁边就是商场&海底捞，非常非常非常优秀的雅诗阁，家一样的感觉
我们从泗水出发，开始了Bromo和Ijen之旅。Ascott酒店地理位置优越，就在Pakuwon购物中心旁边。入住和退房时，工作人员都非常友好，在我们住宿期间，他们也乐于助人，提供了我们所需的一切。这间服务式公寓宽敞又干净。感谢给我们带来美妙的住宿体验。
虽然酒店建筑有点旧了，但卫生和舒适度绝对一流。我感觉这酒店氛围非常安静，真的特别适合休息放松。因为太舒服了，我都没出门，直接在酒店咖啡厅点的餐，味道还不错，价格也很实惠。
房间宽敞干净，员工友好乐于助人，安全性也很好👍🏻，位置靠近商场和餐馆，出行便利。
酒店位置很好，靠近商场，而且价格合理，住着也很舒适。谢谢！
房间的面积挺大的，且楼层较高，视野开阔。设备也比较完善。唯一就是布草略微有些陈旧。服务态度也很好，整体体验很不错。但是打扫卫生的过程有些不合理，先清理厕所马桶，且没有戴手套，再拿毛巾、被子，有些不适。
["酒店位于泗水西部的市中心。","邻近Pakuwon购物中心。","这是一家公寓式酒店，有卧室、客厅和厨房。","设施齐全。","洗浴用品是标准配置。","有浴缸和浴袍。","员工很友好。","视野很好。","大堂很宽敞。","游泳池分为两个区域。"]
正对面就是印尼最大的商超 吃的喝的 三餐换着吃 不重样
酒店的定位让我很疑惑 是酒店还是公寓 竟然没有提供瓶装水
公寓布置得相当不错，非常方便。它就在泗水最大的购物中心对面，没什么可抱怨的。
缺点是他们不提供拖鞋，浴室有很重的下水道味，除此之外都很好。
这家酒店很不错，设施齐全，房间是公寓式，干净舒适。希望能为厨房提供盐和胡椒等调味品。除此之外，一切都很完美。