酒店回复: Dear Guest,We’re very sorry to hear about the cigarette smell in your recent stays. Your comfort is important, and we apologize for falling short. We appreciate your feedback and will work to address this issue to improve the experience for our guests.Sincerely, General Manager
3.0分
其他
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Breakfast was okay, but it was the same all 4 mornings we were there: apples, yogurt (the 1st day, but not replaced after that), egg patties, sausage gravy with biscuits, raisin bran, toast, and coffee. The juice machine was "out of order" our entire stay. They had a waffle machine, but sometimes it was not warmed up by the atart of breakfast. The area the hotel was in was a bit sketchy. Housekeeping came by to get dirty towels and bring new ones every day.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We’re glad housekeeping was attentive during your stay, but we apologize for the repetitive breakfast options, the juice machine being out of order, and the waffle machine not always being ready. Your comments about breakfast variety and overall experience have been shared with our team for improvement.Sincerely, Akshay Patel General Manager
2.0分
其他
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Strong ********* smell!
First room, A/C was broken, second room, no towels. Smell o ********* is rampant on all floors, hallways. Staff was nice. Breakfast was good. ********* odor will prevent me from staying there again!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found the staff nice and enjoyed the breakfast, but we sincerely apologize for the issues with the rooms and the pervasive odor. Your comments have been shared with our management and housekeeping teams to address these concerns and improve future guest experiences.Sincerely, Akshay Patel General Manager
2.0分
商务出差
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Horrible experience
Limited number of channels on the TV, orange juice machine for breakfast was out all week, would not comp you a drink wanted you to pay for a drink, night shift attendant was rude and not friendly. Arrived and room issued had been smoked in They had to find me another room
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酒店回复: Dear Guest,We sincerely apologize for the issues you experienced during your stay, including the limited TV channels, breakfast beverage machine, room condition, and staff interactions. Your feedback has been shared with our management and housekeeping teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention and regret that your experience did not meet expectations.Sincerely, Akshay Patel
3.0分
其他
Don’t let the photos food you- needs updating.
Rooms are very dated. Carpet is stained so we wore shoes the entire time. Cracks in the sink and shower tile.
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酒店回复: Dear Guest,"We’re surprised to hear this! Most guests actually comment on how fresh and clean our rooms feel. Our carpets are regularly cleaned, and our fixtures are maintained so everyone can enjoy a comfortable stay."Sincerely, Akshay Patel
1.0分
商务出差
No ice no waffles breakfast was terrible tv didn’t work property was run down and the floors were grungy
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酒店回复: Dear Guest,"Thank you for your feedback. We’re surprised to hear about your experience, as many of our guests enjoy our fully stocked breakfast, including fresh waffles and ice for beverages. Our TVs are regularly checked for functionality, and our housekeeping team works diligently to maintain clean floors and an inviting property. We’ll be reviewing your comments to ensure we continue providing the high standards our guests expect."Sincerely, Akshay Patel
2.0分
其他
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Unimpressed
I really didn't enjoy my stay there although the staff was pleasant the room was dated and television was not working properly. The bathroom is extremely small and we had to get maintenance due to the toilet tank not filling up on the second day. They served only biscuits, eggs, gravy, cereal and yogurt daily with the waffles only available on Sunday. The laundry room was also not working so had to go elsewhere to wash clothes. I would not stay here again unless it improves drastically.
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酒店回复: Dear Guest,We’re sorry your stay did not meet expectations. We apologize for the issues with the room, television, bathroom, breakfast options, and laundry facilities. Your feedback has been shared with our management team to address these concerns and improve the overall guest experience.Sincerely, Akshay Patel
4.0分
其他
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Nice property
The property itself was very nice. The room was clean and comfortable. The only drawbacks were the lack of ice being available in the building. We needed it to cool down some of my medication. Luckily, we had a refrigerator, but it was warm to start with. Also, the front desk lady was nice but her language skills were lacking. She did the best she could, but it would be nice to have someone who spoke English at the front desk.
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酒店回复: Dear Guest,"Thank you for your feedback. We’re delighted to hear you found the property nice and your room clean and comfortable. We’re surprised to hear about the ice and refrigerator concerns, as our facilities are regularly checked to ensure proper functionality. We also appreciate your kind words about our front desk staff—many guests find them friendly and helpful. We’re always looking for ways to improve communication and guest experience, and your input is valuable in that effort."Sincerely, Akshay Patel
工作人员很好，酒店也很干净，我百分百推荐给大家。
不太干净，电梯脏得令人作呕。轨道里全是食物残渣和污垢，显然很久没打扫了。
我经常出差住这家酒店，但最近两次入住，我不喜欢房间里的烟味。床单和枕套的味道都很糟糕。我觉得以后不会再来了。工作了一整天后，在这里休息很不舒服。
Breakfast was okay, but it was the same all 4 mornings we were there: apples, yogurt (the 1st day, but not replaced after that), egg patties, sausage gravy with biscuits, raisin bran, toast, and coffee. The juice machine was "out of order" our entire stay. They had a waffle machine, but sometimes it was not warmed up by the atart of breakfast. The area the hotel was in was a bit sketchy. Housekeeping came by to get dirty towels and bring new ones every day.
Strong ********* smell!
First room, A/C was broken, second room, no towels. Smell o ********* is rampant on all floors, hallways. Staff was nice. Breakfast was good. ********* odor will prevent me from staying there again!
Horrible experience
Limited number of channels on the TV, orange juice machine for breakfast was out all week, would not comp you a drink wanted you to pay for a drink, night shift attendant was rude and not friendly. Arrived and room issued had been smoked in They had to find me another room
Don’t let the photos food you- needs updating.
Rooms are very dated. Carpet is stained so we wore shoes the entire time. Cracks in the sink and shower tile.
No ice no waffles breakfast was terrible tv didn’t work property was run down and the floors were grungy
Unimpressed
I really didn't enjoy my stay there although the staff was pleasant the room was dated and television was not working properly. The bathroom is extremely small and we had to get maintenance due to the toilet tank not filling up on the second day. They served only biscuits, eggs, gravy, cereal and yogurt daily with the waffles only available on Sunday. The laundry room was also not working so had to go elsewhere to wash clothes. I would not stay here again unless it improves drastically.
Nice property
The property itself was very nice. The room was clean and comfortable. The only drawbacks were the lack of ice being available in the building. We needed it to cool down some of my medication. Luckily, we had a refrigerator, but it was warm to start with. Also, the front desk lady was nice but her language skills were lacking. She did the best she could, but it would be nice to have someone who spoke English at the front desk.