Rooms didn’t have clean towels, soap, toilet paper any of the normal hotel amenities room was very dirty opened. One towel and clumps of hair fell out, had never been washed after someone died their hair, but was folded and put in a room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. The lack of clean towels, soap, and other essential amenities, along with the unsanitary state you described, is far below our standards.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Room was nice. Was noisy outside early in the morning due to construction we found one bug but imprettt sure it’s cause of the renovations. Nicest Red Roof inn I’ve been jn
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Ardmore. We are glad you found the room nice. We regret to hear about the noise from nearby construction and the pests you encountered, likely due to the ongoing renovations. We are glad you consider us the nicest Red Roof Inn you've visited. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
5.0分
其他
The owner of the property checked me in and he was very friendly and accommodating. I had a quick and easy time with check in and check out. No hassles
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. We are delighted to hear about your positive check-in and check-out experience. It’s wonderful to know that our staff's friendly and accommodating service made your stay hassle-free. We always strive to provide efficient and welcoming service to all our guests.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
The room was exceptionally good, the was very helpful and nice,breakfast was good, thank you
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Ardmore. We are delighted to hear you enjoyed your stay, especially the room quality, helpful staff, and delicious breakfast. It's truly rewarding to know we met your expectations. We aim to provide all our guests with a memorable experience.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for your review. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Booked a room for 8 days with a kitchen. I expected it to be like the internet. Unfortunately it was so filthy blood on the walls, bugs everwhere, stained bed spread and yellow sheets. Doors didnt lock. It was the worst ive ever seen in my life. I will report. Breakfast was super unsanitary. Yuck! Ended up in a regular room, which i had to go soend $100 on cleaning products so i could even stay one night. Not happy at all!
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the condition of the room and the bugs that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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Extremely disgusting and infested with ROACHES. Door entry keys don't work, only way to get in is by going to the office and have them unlock it with a master.
We ended up not staying any of the 3 nights we had booked and was out $150 dollars because they refused to refund us. This place should not be up and running! They need to be shut down
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported and the state of the keys you detailed. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Staff was great. But had construction all over hotel, very loud. And our key was not working, so when we would need back on our room we had to let the staff know and they would go unlock the door for us, which to us was an inconvenience.
1.0分
其他
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I did not like anything about the property. I didn't stay at the property. I rode and round the place and every part of the building from top to bottom had rotting wood, unstable looking conditions, and unstable looking individuals. Had yellow caution around the whole building. Why would ******* or any travel site, book reservations for Red Roof Inn in Ardmore?
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Danville, KY. I am so sorry to hear about the state of the Red Roof Inn in Ardmore. It sounds like you had a very unsettling experience just driving by. Your safety and comfort are our top priorities, and it's disheartening to learn that this property did not meet those standards at all.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
我连续住了三周并支付了费用，结果第四周我的银行卡在未经允许的情况下被扣款，导致我银行账户透支。然后我被赶了出去，我所有的个人物品都被扔进了垃圾桶。
全新物业肮脏的心灵
Rooms didn’t have clean towels, soap, toilet paper any of the normal hotel amenities room was very dirty opened. One towel and clumps of hair fell out, had never been washed after someone died their hair, but was folded and put in a room.
Room was nice. Was noisy outside early in the morning due to construction we found one bug but imprettt sure it’s cause of the renovations. Nicest Red Roof inn I’ve been jn
The owner of the property checked me in and he was very friendly and accommodating. I had a quick and easy time with check in and check out. No hassles
The room was exceptionally good, the was very helpful and nice,breakfast was good, thank you
Booked a room for 8 days with a kitchen. I expected it to be like the internet. Unfortunately it was so filthy blood on the walls, bugs everwhere, stained bed spread and yellow sheets. Doors didnt lock. It was the worst ive ever seen in my life. I will report. Breakfast was super unsanitary. Yuck! Ended up in a regular room, which i had to go soend $100 on cleaning products so i could even stay one night. Not happy at all!
Extremely disgusting and infested with ROACHES. Door entry keys don't work, only way to get in is by going to the office and have them unlock it with a master.
We ended up not staying any of the 3 nights we had booked and was out $150 dollars because they refused to refund us. This place should not be up and running! They need to be shut down
Staff was great. But had construction all over hotel, very loud. And our key was not working, so when we would need back on our room we had to let the staff know and they would go unlock the door for us, which to us was an inconvenience.
I did not like anything about the property. I didn't stay at the property. I rode and round the place and every part of the building from top to bottom had rotting wood, unstable looking conditions, and unstable looking individuals. Had yellow caution around the whole building. Why would ******* or any travel site, book reservations for Red Roof Inn in Ardmore?