Booked a room for 8 days with a kitchen. I expected it to be like the internet. Unfortunately it was so filthy blood on the walls, bugs everwhere, stained bed spread and yellow sheets. Doors didnt lock. It was the worst ive ever seen in my life. I will report. Breakfast was super unsanitary. Yuck! Ended up in a regular room, which i had to go soend $100 on cleaning products so i could even stay one night. Not happy at all!
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the condition of the room and the bugs that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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Extremely disgusting and infested with ROACHES. Door entry keys don't work, only way to get in is by going to the office and have them unlock it with a master.
We ended up not staying any of the 3 nights we had booked and was out $150 dollars because they refused to refund us. This place should not be up and running! They need to be shut down
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported and the state of the keys you detailed. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Staff was great. But had construction all over hotel, very loud. And our key was not working, so when we would need back on our room we had to let the staff know and they would go unlock the door for us, which to us was an inconvenience.
1.0分
其他
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I did not like anything about the property. I didn't stay at the property. I rode and round the place and every part of the building from top to bottom had rotting wood, unstable looking conditions, and unstable looking individuals. Had yellow caution around the whole building. Why would ******* or any travel site, book reservations for Red Roof Inn in Ardmore?
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Danville, KY. I am so sorry to hear about the state of the Red Roof Inn in Ardmore. It sounds like you had a very unsettling experience just driving by. Your safety and comfort are our top priorities, and it's disheartening to learn that this property did not meet those standards at all.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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The most horrible reservation what made if you want not to spend a bad experience please do not book there. All dirty smells that better not remember I had to go to another hotel and lose my money from the reservation because so far the hotel representative has not given me answer
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Ardmore. I am sorry that your experience did not meet your expectations due to the state of the property and the interaction that you had with our staff. This is not the experience we want any of our guests to have and we apologize for any inconvenience this may have caused.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Horrible....
I booked 2 rooms. We specifically wanted a pool. But when we got there the pool was closed for renovating. That should have been stated on the website since it was ongoing. The rooms we're unclean. There was hair all in the shower i had to clean it before i could use it. My sons woke up to their whole floor covered in water..The beds made us itchy. Didnt see any bed bugs but something was making us itchy. The smell of **** was almost unbearable! Very loud a lot of banging and shouting all night long. There was absolutely no renovation work going on. The whole 2nd floor looked like it could come crashing down any minute.Bad cracks and rusty stairway and walkway. Didnt even have a working ice machine. The doors wouldnt latch closed and the locks were a joke. I would have left but the rooms were nonrefundable and i didnt have the money to rent more rooms. It was one of the worst hotels ive ever been in and i travel all over the US and practically live in hotels.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ardmore. I'm sorry that your experience at our property was disappointing. It sounds like you encountered several unacceptable issues, from the state of the pool to the condition of the rooms and the concerning condition of the second floor. We definitely missed the mark on delivering a comfortable and safe stay, and I understand how frustrating it must have been, especially with the non-refundable policy. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof ManagementRediResponse Specialist
1.0分
其他
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Not even good for the price.
My cousin and I were told by the very nice gentleman up front that we could check the room before he ran my card. That was a red flag. We checked the room, and it was absolutely disgusting. Dead flies everywhere and bathroom was gross with a filthy tub like someone had not cleaned it in a month. Bed was nasty and dirty. Stains and hair in the bed. Stove tops sticky and gross with no knobs. The walls were filthy, and the place was just in bad shape with caution tape around the railing upstairs.
1.0分
其他
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We have stayed there before was ok, this time NO WAY!!!!!!! PLACE IS A TOTAL DUMP, POOL HAS BEEN DOWN FOR A LONG TIME NO ICE MACHINE WILL NEVER WASTE MY MONEY THERE AGAIN
我连续住了三周并支付了费用，结果第四周我的银行卡在未经允许的情况下被扣款，导致我银行账户透支。然后我被赶了出去，我所有的个人物品都被扔进了垃圾桶。
全新物业肮脏的心灵
Booked a room for 8 days with a kitchen. I expected it to be like the internet. Unfortunately it was so filthy blood on the walls, bugs everwhere, stained bed spread and yellow sheets. Doors didnt lock. It was the worst ive ever seen in my life. I will report. Breakfast was super unsanitary. Yuck! Ended up in a regular room, which i had to go soend $100 on cleaning products so i could even stay one night. Not happy at all!
Extremely disgusting and infested with ROACHES. Door entry keys don't work, only way to get in is by going to the office and have them unlock it with a master.
We ended up not staying any of the 3 nights we had booked and was out $150 dollars because they refused to refund us. This place should not be up and running! They need to be shut down
Staff was great. But had construction all over hotel, very loud. And our key was not working, so when we would need back on our room we had to let the staff know and they would go unlock the door for us, which to us was an inconvenience.
I did not like anything about the property. I didn't stay at the property. I rode and round the place and every part of the building from top to bottom had rotting wood, unstable looking conditions, and unstable looking individuals. Had yellow caution around the whole building. Why would ******* or any travel site, book reservations for Red Roof Inn in Ardmore?
The most horrible reservation what made if you want not to spend a bad experience please do not book there. All dirty smells that better not remember I had to go to another hotel and lose my money from the reservation because so far the hotel representative has not given me answer
Horrible....
I booked 2 rooms. We specifically wanted a pool. But when we got there the pool was closed for renovating. That should have been stated on the website since it was ongoing. The rooms we're unclean. There was hair all in the shower i had to clean it before i could use it. My sons woke up to their whole floor covered in water..The beds made us itchy. Didnt see any bed bugs but something was making us itchy. The smell of **** was almost unbearable! Very loud a lot of banging and shouting all night long. There was absolutely no renovation work going on. The whole 2nd floor looked like it could come crashing down any minute.Bad cracks and rusty stairway and walkway. Didnt even have a working ice machine. The doors wouldnt latch closed and the locks were a joke. I would have left but the rooms were nonrefundable and i didnt have the money to rent more rooms. It was one of the worst hotels ive ever been in and i travel all over the US and practically live in hotels.
Not even good for the price.
My cousin and I were told by the very nice gentleman up front that we could check the room before he ran my card. That was a red flag. We checked the room, and it was absolutely disgusting. Dead flies everywhere and bathroom was gross with a filthy tub like someone had not cleaned it in a month. Bed was nasty and dirty. Stains and hair in the bed. Stove tops sticky and gross with no knobs. The walls were filthy, and the place was just in bad shape with caution tape around the railing upstairs.
We have stayed there before was ok, this time NO WAY!!!!!!! PLACE IS A TOTAL DUMP, POOL HAS BEEN DOWN FOR A LONG TIME NO ICE MACHINE WILL NEVER WASTE MY MONEY THERE AGAIN