The room was clean and comfortable. The staff were friendly and we really enjoyed our stay.
酒店回复: Thank you for your review, we hope to see you return.
3.0分
其他
Bed was very hard. Breakfast was just OK and very crowded. Staff was very nice. Room seemed clean. Overall, it was too high price for what they offered.
酒店回复: We apologize we did not meet your expectations.
5.0分
家庭亲子
The manager is AMAZING he went out of his way to make sure our stay was awesome can not recommend this place enough!
酒店回复: Thank you for your review, we hope to see you return.
2.0分
家庭亲子
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the pool area was not very clean , most of the lights around the pool didn't work, making it not very light in there...the pool water was green and there was quite alot of hair in the pool.
I would definitely not stay here again unless they improve and clean up.
酒店回复: We apologize we did not meet your expectations.
5.0分
其他
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It was just me and my wife, but there were several families staying there over the weekend as well. The indoor pool was a hit. It was occupied the entire weekend, so my wife and I never got a chance to enjoy that. The arcade was a fun little touch too! The front desk attendants were all very friendly, even keeping the breakfast open late for us when our phones didn't adjust to the time change.
酒店回复: Thank you for your review, we hope to see you return.
3.0分
其他
展开
Pool area and room was dark (bulbs out)
Pool cool
Couldn’t take a hot shower, had to take a cool shower/bath twice
Started with 2 partial rolls of toilet paper and ran out
Phones in room don’t work
酒店回复: We apologize for your stay. Thank you for your review.
2.0分
其他
展开
Dissapointed
Our room was not ready when we arrived, TWO HOURS after the posted check in time of 3pm. Pool area was very dark. Very few pool towels available. When we finally got settled and into bed due to late check in and a quick trip to the pool, we noticed that the platform under the 2nd bed was broken. My husband was not able to lay inbthe bed without basically catapulting me out of the bed. It was 2am and we had sleeping kids. We opted to sleep 3 to one bed and him in the broken bed on the non-broken side. The morning staff member was doing his best to keep breakfast moving, but it was very busy and tight quarters. Overall, Im insanely thankful it was just one night between our visits to Holiday World.... but we will definitely not be back.
酒店回复: We apologize for not meeting your expectations.
2.0分
家庭亲子
展开
Hotel would not take care of issues which were outrageously loud people throughout the hotel. Kids screaming, running down the hall, slamming doors. Couldn’t get on elevator because kids were playing on it. You tell the desk and they don’t care or do anything about it. Nice hotel for the most part just incompetent people running it.
酒店回复: We apologize for your stay. Thank you for your review.
5.0分
其他
展开
Watch the time zones. Clean, comfy, and hospitable. The property is so close to the east/central time zones that my phone did not update and I should have missed breakfast and been late to check out. But the front desk guy "had a feeling" someone would come down late so he left breakfast a bit longer and gave me a late check out.
酒店回复: Thank you for your review.
5.0分
家庭亲子
展开
I was a little hesitant to book given the mixed reviews, but we ended up having a wonderful 3 night stay! The room was clean, the staff were absolutely amazing—one of the employees must have worked straight through shifts because he was there first thing in the morning and still there late at night, always friendly and helpful. The lobby was warm and inviting. We did have some trouble with our key cards not working when we returned at night (which seems to be a common issue), but it certainly wouldn’t stop us from coming back. The location is great—close to Holiday World and the Santa Claus Museum.
The room was clean and comfortable. The staff were friendly and we really enjoyed our stay.
Bed was very hard. Breakfast was just OK and very crowded. Staff was very nice. Room seemed clean. Overall, it was too high price for what they offered.
The manager is AMAZING he went out of his way to make sure our stay was awesome can not recommend this place enough!
the pool area was not very clean , most of the lights around the pool didn't work, making it not very light in there...the pool water was green and there was quite alot of hair in the pool.
I would definitely not stay here again unless they improve and clean up.
It was just me and my wife, but there were several families staying there over the weekend as well. The indoor pool was a hit. It was occupied the entire weekend, so my wife and I never got a chance to enjoy that. The arcade was a fun little touch too! The front desk attendants were all very friendly, even keeping the breakfast open late for us when our phones didn't adjust to the time change.
Pool area and room was dark (bulbs out)
Pool cool
Couldn’t take a hot shower, had to take a cool shower/bath twice
Started with 2 partial rolls of toilet paper and ran out
Phones in room don’t work
Dissapointed
Our room was not ready when we arrived, TWO HOURS after the posted check in time of 3pm. Pool area was very dark. Very few pool towels available. When we finally got settled and into bed due to late check in and a quick trip to the pool, we noticed that the platform under the 2nd bed was broken. My husband was not able to lay inbthe bed without basically catapulting me out of the bed. It was 2am and we had sleeping kids. We opted to sleep 3 to one bed and him in the broken bed on the non-broken side. The morning staff member was doing his best to keep breakfast moving, but it was very busy and tight quarters. Overall, Im insanely thankful it was just one night between our visits to Holiday World.... but we will definitely not be back.
Hotel would not take care of issues which were outrageously loud people throughout the hotel. Kids screaming, running down the hall, slamming doors. Couldn’t get on elevator because kids were playing on it. You tell the desk and they don’t care or do anything about it. Nice hotel for the most part just incompetent people running it.
Watch the time zones. Clean, comfy, and hospitable. The property is so close to the east/central time zones that my phone did not update and I should have missed breakfast and been late to check out. But the front desk guy "had a feeling" someone would come down late so he left breakfast a bit longer and gave me a late check out.
I was a little hesitant to book given the mixed reviews, but we ended up having a wonderful 3 night stay! The room was clean, the staff were absolutely amazing—one of the employees must have worked straight through shifts because he was there first thing in the morning and still there late at night, always friendly and helpful. The lobby was warm and inviting. We did have some trouble with our key cards not working when we returned at night (which seems to be a common issue), but it certainly wouldn’t stop us from coming back. The location is great—close to Holiday World and the Santa Claus Museum.