酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent stay did not meet your expectations. While we did provide housekeeping information in your welcome message, it’s clear that this may not have been as visible or clear as intended, and we sincerely apologize for any inconvenience this caused.Our goal is always to ensure a comfortable and pleasant experience, so I’m especially sorry to hear about the issues you encountered — from the lack of in-room service, to the air conditioning, and the condition of the bathroom. Please know that we take these matters seriously. I’ve shared your comments with our housekeeping and maintenance teams to ensure these areas are addressed and improved.We genuinely value your feedback as it helps us improve. Thank you again for staying with us, and we hope you’ll give us another chance to provide a better experience in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you so for you the feed back we are glad to see that you have enjoyed your stay with us. We do hope to see you again in your future travels.
5.0分
其他
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Second stay at this hotel (hope it won’t be the last) check-in was super fast and easy, location near all shopping areas and entertainment close by. Would absolutely recommend. Can’t wait to go back.
3.0分
其他
Slow service at the front desk. I was not told i had to request maid service. No breakfast and nothing was complimentary.
2.0分
家庭亲子
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The beds were very uncomfortable, very hard and lumpy mattresses. We were on the second floor and could hear the guests on the third floor walking around above us. Thin walls and ceilings.
3.0分
其他
Front desk over booked their queen suite rooms that we originally asked for. We were down graded to queen deluxe.
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酒店回复: Thank you for your patience and understanding. I wanted to personally follow up regarding your recent room assignment.Unfortunately, due to an unexpected inventory discrepancy, the Queen Suite room type you originally requested became oversold by the Front Desk system. This is a known issue that has been escalated to Marriott, and they are actively working on resolving the underlying inventory mismatch to prevent this from happening in the future.As a result, we were only able to accommodate you in a Queen Deluxe room for your stay. I sincerely apologize for the inconvenience and understand how disappointing a downgrade can be, especially when expectations were set differently.We truly value your loyalty and appreciate your understanding.Warm regards,
5.0分
家庭亲子
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Rachel was amazing during checkin. Its was practically impossible to find availability anywhere. We were tired and needed a room at 1am. We are originally from Florida. Rachel, with her sweet demeanor, was a blessing to work with. Customer service just doesnt exist anymore. So happy to see some still have it.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that Rachel was able to assist you during a late and stressful night—especially when availability was so limited. It’s wonderful to know that her kindness and professionalism made a lasting impression.We couldn’t agree more: exceptional customer service makes all the difference, and Rachel truly embodies that spirit. We’ll be sure to share your feedback with her and recognize her for a job well done.We’re so glad we could be there for you when you needed it most, and we hope to welcome you back again soon—under more relaxed circumstances next time!
4.0分
其他
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The only complaint I have is that the toilet was extremely short, and not suitable for someone with any level of disability.
Also, no complimentary breakfast, which wasn't a big deal for us
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear that overall you had a positive stay, and we truly appreciate your constructive feedback.We’re sorry to hear that the height of the toilet was uncomfortable and not well-suited for guests with mobility concerns. Your comment is important, and we’ll be sure to review this internally as we continue to look for ways to improve accessibility for all of our guests.While we don’t currently offer complimentary breakfast, we’re glad it wasn’t a major inconvenience for your stay. We hope to have the opportunity to welcome you back again and provide an even more comfortable experience.
很棒的地方，服务超级好。所有员工都非常友好。
入住便捷。全天候24小时工作人员服务。
安静。安全区域。酒店内或隔壁的Longhorn牛排馆（步行即可）提供餐饮。离我要去的地方非常近。很多地方关门很早，但如果你饿了，开车几分钟就能到一家24小时营业的华夫饼店。
还不错。我住了三天，完全没有客房服务。如果想要更多毛巾或免费咖啡之类的，必须自己去前台拿，而且我们每天还得自己倒垃圾。空调不太给力。我把温度调到最低，晚上出汗。浴室淋浴底部周围有点发霉。
好的
Second stay at this hotel (hope it won’t be the last) check-in was super fast and easy, location near all shopping areas and entertainment close by. Would absolutely recommend. Can’t wait to go back.
Slow service at the front desk. I was not told i had to request maid service. No breakfast and nothing was complimentary.
The beds were very uncomfortable, very hard and lumpy mattresses. We were on the second floor and could hear the guests on the third floor walking around above us. Thin walls and ceilings.
Front desk over booked their queen suite rooms that we originally asked for. We were down graded to queen deluxe.
Rachel was amazing during checkin. Its was practically impossible to find availability anywhere. We were tired and needed a room at 1am. We are originally from Florida. Rachel, with her sweet demeanor, was a blessing to work with. Customer service just doesnt exist anymore. So happy to see some still have it.
The only complaint I have is that the toilet was extremely short, and not suitable for someone with any level of disability.
Also, no complimentary breakfast, which wasn't a big deal for us