BEWARE! EXPECT ADDITIONAL CHARGES AT CHECK IN. We booked a room through the Hilton app for Thanksgiving night at the Manchester, TN Hampton Inn. The online rate for the reservation was $149. I checked the box that I had pets and added the note that I had 2 dogs. There was no pet fee added to the reservation on the app total for the stay. On Thanksgiving, when I arrived for my stay, the front desk agent, Mel, told me my total was $400. I said no - it’s $150. She then told me that they charge a $125 per pet fee for bringing pets on the premises. I pointed out that I had included them on the reservation and it wasn’t disclosed there and so I would like them to honor the reservation total I booked. She then proceeded to tell me that I could pay the fee or go find a different hotel. I asked if she would be cancelling my reservation then so I would not be charged for the room. She told me no, they would bill me the $150 whether I stayed with them or not because I was past the cancellation window. After much arguing she agreed to charge only $125 for a pet fee and so we ended up paying over $275 for a $150 reservation. Oh - and those 2 free waters you are supposed to get as a Hilton Honors member ….those cost me $8 at this hotel too. According to Mel, they don't participate in most of the Hilton Honors perks and it's their right not to. I called Hilton Honors customer support and Tiara informed me that they allow their operators to tack on additional fees for an abundance of things, which are not disclosed on their app when you make reservations and individual locations can tack on once you are on site. The only way to find out total fees is to call the hotel and specifically ask about their additional fees. Apparently it’s a loophole they know some of their operators take great advantage of and they allow it. This is apparently one of those locations. BEWARE. Be prepared for a "bait and switch" that neither Hilton or this Hampton Inn location has any remorse at all about pulling on their customers. They are determined to take your $ - whether you stay with them or not.
4.0分
其他
Seemed like it was ready for an update breakfast was awesome this morning and the lady working was so sweet give her a raise
5.0分
其他
This is a costly stay but everything was clean and fresh! Everyone was kind and helpful! Will stay again!!
5.0分
朋友出游
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I’m extremely picky when it comes to hotel stays. Too many bad experiences over the years, so I have high standards as a result. That’s why I specifically chose Hampton Inn & Suites, known to me personally for its reliable comfort and thoughtful amenities. I was not disappointed.
From the remote sealed in plastic to the fully stocked room and the incredibly comfortable bed and pillows, everything felt fresh, clean, and well cared for. And the continental breakfast was the cherry on top—complete with make-your-own fresh waffles (in two flavors), scrambled eggs, sausage, biscuits and gravy, bagels with peanut butter and jelly, mini scones, fresh fruit, orange juice, coffee… and even a friendly morning chat with the host, Faye.
I’ll be recommending Hampton Inn & Suites to all my friends when they travel and I’ll definitely be staying at Hampton Inn & Suites Manchester the next time I’m in town!
3.0分
其他
Room was a bit outdated, found a centipede in our bathroom and our friends bathroom also.
4.0分
其他
The only things were towels that were very thin, and pillows that were too soft. Otherwise, it was great
4.0分
情侣出游
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Passing through from a trip and stopped for the night. Room was comfortable. Internet/wifi wasn’t very good. Plenty of parking and a Cracker Barrel almost next door. The breakfast was adequate, but could have been better. There was no waffle spray out and my waffle stuck and had to be torn out. The gravy was like water. The seating was all extremely worn. Don’t know that we’d stop here again.
1.0分
商务出差
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We are a small school needing to stay for a tournament but the rain canceled our games so we couldn’t travel. Been calling the hotel for over a week bc they charged us a fee and no one will call back. We play there every year but we will not stay at this property again. There is a new Marriott property down the street and they will get our business from now on. All it would have taken is a simple phone call from the manager, who must not care about customer service.
5.0分
其他
Yes room was clean.staff was friendly
1.0分
家庭亲子
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I got here and they said they had to cancel the reservation because the ******* credit card was declined. I need you to Credit my credit card for what I paid you. They tried your cc at least 6 times while I stood there.
BEWARE! EXPECT ADDITIONAL CHARGES AT CHECK IN. We booked a room through the Hilton app for Thanksgiving night at the Manchester, TN Hampton Inn. The online rate for the reservation was $149. I checked the box that I had pets and added the note that I had 2 dogs. There was no pet fee added to the reservation on the app total for the stay. On Thanksgiving, when I arrived for my stay, the front desk agent, Mel, told me my total was $400. I said no - it’s $150. She then told me that they charge a $125 per pet fee for bringing pets on the premises. I pointed out that I had included them on the reservation and it wasn’t disclosed there and so I would like them to honor the reservation total I booked. She then proceeded to tell me that I could pay the fee or go find a different hotel. I asked if she would be cancelling my reservation then so I would not be charged for the room. She told me no, they would bill me the $150 whether I stayed with them or not because I was past the cancellation window. After much arguing she agreed to charge only $125 for a pet fee and so we ended up paying over $275 for a $150 reservation. Oh - and those 2 free waters you are supposed to get as a Hilton Honors member ….those cost me $8 at this hotel too. According to Mel, they don't participate in most of the Hilton Honors perks and it's their right not to. I called Hilton Honors customer support and Tiara informed me that they allow their operators to tack on additional fees for an abundance of things, which are not disclosed on their app when you make reservations and individual locations can tack on once you are on site. The only way to find out total fees is to call the hotel and specifically ask about their additional fees. Apparently it’s a loophole they know some of their operators take great advantage of and they allow it. This is apparently one of those locations. BEWARE. Be prepared for a "bait and switch" that neither Hilton or this Hampton Inn location has any remorse at all about pulling on their customers. They are determined to take your $ - whether you stay with them or not.
Seemed like it was ready for an update breakfast was awesome this morning and the lady working was so sweet give her a raise
This is a costly stay but everything was clean and fresh! Everyone was kind and helpful! Will stay again!!
I’m extremely picky when it comes to hotel stays. Too many bad experiences over the years, so I have high standards as a result. That’s why I specifically chose Hampton Inn & Suites, known to me personally for its reliable comfort and thoughtful amenities. I was not disappointed.
From the remote sealed in plastic to the fully stocked room and the incredibly comfortable bed and pillows, everything felt fresh, clean, and well cared for. And the continental breakfast was the cherry on top—complete with make-your-own fresh waffles (in two flavors), scrambled eggs, sausage, biscuits and gravy, bagels with peanut butter and jelly, mini scones, fresh fruit, orange juice, coffee… and even a friendly morning chat with the host, Faye.
I’ll be recommending Hampton Inn & Suites to all my friends when they travel and I’ll definitely be staying at Hampton Inn & Suites Manchester the next time I’m in town!
Room was a bit outdated, found a centipede in our bathroom and our friends bathroom also.
The only things were towels that were very thin, and pillows that were too soft. Otherwise, it was great
Passing through from a trip and stopped for the night. Room was comfortable. Internet/wifi wasn’t very good. Plenty of parking and a Cracker Barrel almost next door. The breakfast was adequate, but could have been better. There was no waffle spray out and my waffle stuck and had to be torn out. The gravy was like water. The seating was all extremely worn. Don’t know that we’d stop here again.
We are a small school needing to stay for a tournament but the rain canceled our games so we couldn’t travel. Been calling the hotel for over a week bc they charged us a fee and no one will call back. We play there every year but we will not stay at this property again. There is a new Marriott property down the street and they will get our business from now on. All it would have taken is a simple phone call from the manager, who must not care about customer service.
Yes room was clean.staff was friendly
I got here and they said they had to cancel the reservation because the ******* credit card was declined. I need you to Credit my credit card for what I paid you. They tried your cc at least 6 times while I stood there.