酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Our bar is indeed open every day except Sundays, and we regret any confusion caused by this. We also apologize for the thermostat our air conditioners are controlled by the unit itself. We also apologize for the inconvenience with the TV remote, and the unpleasant experience with the insect in your room. These are certainly not the standards we aim to provide, and we will address these concerns with our maintenance and housekeeping teams immediately to ensure they are resolved. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
房间又脏又旧，沙发又旧又脏，
地毯又旧又脏，上面有很多污渍。
当你走进房间时，桌子上的玻璃会发出嘎嘎声。
垃圾桶很脏。
非常非常糟糕的体验。完全失望，不敢相信这是万豪酒店
1.0分
其他
原文
翻译提供方：Google
空调/暖气不好
暖气有异味，而且满是霉菌，好像从未维修过。我要求换一间房，但是没有空房，所以我们去了另一家酒店。
酒店看起来很干净，房间也很干净，除了暖气有难闻的霉味。
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酒店回复: Thank you for your feedback, and we sincerely apologize for the unpleasant experience you had with the heater. We understand how important comfort and air quality are, and we are sorry that the smell from the heater caused such discomfort. We have confirmed that it was not mold, but we acknowledge that the issue still affected your stay. We appreciate you bringing this to our attention, and we will ensure our maintenance team addresses this issue thoroughly to prevent it from happening again. We're sorry we couldn't offer you a different room during your stay, but we understand your decision to move to another hotel. We hope you’ll consider giving us another chance in the future, as we are committed to providing a better experience.
5.0分
家庭亲子
原文
翻译提供方：Google
都好
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酒店回复: ¡Muchísimas gracias por su calificación perfecta de 10/10! Nos alegra saber que todo estuvo bien durante su estancia.Esperamos tener el placer de darle la bienvenida nuevamente muy pronto.
3.0分
其他
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It was okay however I called in middle of the night as I was not feeling well and clearly told the front desk but no one came to check on me what if I had fainted or passed out …. That was not appreciated
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酒店回复: Thank you for bringing this to our attention. We are sorry to hear that you were not feeling well during the night, and we understand why this situation was concerning.For safety and security reasons, our overnight staff is required to remain at the front desk at all times and is not permitted to leave the desk or guest areas unattended. However, our staff is fully able to call 911 immediately or contact emergency services if a guest requests medical assistance or appears to be in distress.We regret if there was any misunderstanding during your call, and we appreciate you sharing this feedback. Guest safety is very important to us, and we will use your comments to reinforce communication procedures with our overnight team.Thank you for staying with us.
5.0分
情侣出游
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The room was great my only complaint is that the rooms are not cleaned daily. If I'm staying more than 1 day I like my room to be cleaned. Didn't like having to ask for clean towels and toilet paper
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酒店回复: Thank you for your feedback and for sharing your experience. We’re happy to hear that you found the room great.As a Marriott select-service property, we follow Marriott brand standards for housekeeping. For stays of three nights or more, full service is provided every other day. For stays of two nights or fewer, daily housekeeping is not automatically scheduled. However, we are always happy to provide fresh towels, toiletries, and any other items upon request.We’re sorry for any inconvenience this may have caused and appreciate you sharing your preference. Your feedback helps us continue improving communication, so guests know what to expect during their stay.Thank you for choosing to stay with us, and we hope to welcome you back again
2.0分
其他
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Not as advertised
Purposely booked an accessible room for my mother-in-law who has mobility issues. The room description and pictures showed bar by toilet and walking shower with a bar. When they got there they were not given an accessible room and then had to change rooms. The new room had a toilet bar but a tub shower.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience your family experienced during your stay. We understand how important it is to have the correct room accommodations, especially for guests with mobility needs.To help make this right, we’d like to offer points to your Marriott Bonvoy account as a gesture of goodwill. If you have an account, please reach out to us directly with your membership number so we can ensure the points are properly credited.We truly value your feedback and hope to have the opportunity to provide a better experience in the future.Warm regards,Springhill Suites Sugarland
5.0分
其他
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Great value and good for families
Clean, close to town, food was great, staff was very friendly. This hotel was a great value and was a great choice for me and my family. My toddler loved the food and the pool. There is an indoor playground within walking distance that the toddler loved.
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酒店回复: Thank you so much for your kind words and for giving us a 10/10! We're so glad to hear that you and your family had a great stay, especially that your toddler enjoyed the food, the pool, and the nearby indoor playground!It’s wonderful to know that our location, friendly staff, and overall value made your visit enjoyable. We truly appreciate you choosing to stay with us and hope to welcome you all back again soon for another fun and relaxing stay.
4.0分
情侣出游
Housekeeping was unsatisfactory. They did not remove dirty glasses from the room on the day of service (which was on alternate days, to begin with).
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酒店回复: Thank you for your feedback. We’re sorry to hear that your experience with housekeeping did not meet your expectations.To clarify, per Marriott brand standards, our housekeeping service is provided every other day for stays of this length. On those days, the team cleans the room and refreshes amenities, including removing used items such as dirty glasses. We apologize if this was not done to your satisfaction during your service day, and we have shared your comments with our housekeeping team to ensure better attention to detail moving forward. Please reach out to us with your Bonvoy number so we can add points for the inconvenience.We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit.
离糖城距离非常近，很方便，附近有电影院，各种商店，还有一个电玩城，酒店卫生管理好，设施新，不错的地方。
图片上显示的是一家酒吧，但酒吧尚未营业（根本没有营业）。房间里的恒温器无法启动，所以我们无法控制温度。房间里还有一只蟑螂，我们必须杀死它，电视遥控器无法使用，我们不得不拔掉电视插头才能关掉它。
房间又脏又旧，沙发又旧又脏，
地毯又旧又脏，上面有很多污渍。
当你走进房间时，桌子上的玻璃会发出嘎嘎声。
垃圾桶很脏。
非常非常糟糕的体验。完全失望，不敢相信这是万豪酒店
空调/暖气不好
暖气有异味，而且满是霉菌，好像从未维修过。我要求换一间房，但是没有空房，所以我们去了另一家酒店。
酒店看起来很干净，房间也很干净，除了暖气有难闻的霉味。
都好
It was okay however I called in middle of the night as I was not feeling well and clearly told the front desk but no one came to check on me what if I had fainted or passed out …. That was not appreciated
The room was great my only complaint is that the rooms are not cleaned daily. If I'm staying more than 1 day I like my room to be cleaned. Didn't like having to ask for clean towels and toilet paper
Not as advertised
Purposely booked an accessible room for my mother-in-law who has mobility issues. The room description and pictures showed bar by toilet and walking shower with a bar. When they got there they were not given an accessible room and then had to change rooms. The new room had a toilet bar but a tub shower.
Great value and good for families
Clean, close to town, food was great, staff was very friendly. This hotel was a great value and was a great choice for me and my family. My toddler loved the food and the pool. There is an indoor playground within walking distance that the toddler loved.
Housekeeping was unsatisfactory. They did not remove dirty glasses from the room on the day of service (which was on alternate days, to begin with).