酒店回复: Thank you for taking the time to share such detailed feedback about your recent stay. We're very sorry to hear that your experience with our front desk staff was so disappointing. It's truly concerning that you felt inconvenienced and observed a lack of courtesy and smiles. This is definitely not the welcoming impression we aim to provide, and we sincerely apologize for that lapse in service.We also appreciate your honest observations about the restaurant staff. While we're glad they were nice enough to bring your party's food out to the patio, we're very troubled to hear about a waitress "vaporing" and blowing smoke in a guest's face at the bar. This is completely unacceptable and will be addressed immediately. We also note your comment about the bar not being watched closely.Please be assured that we take your comments about the need for customer service training very seriously for both our front desk and restaurant teams. We will be reviewing these incidents and reinforcing our service standards with all staff members to ensure every guest receives the attentive and respectful experience they deserve.On a more positive note, we are pleased to hear that your room was very clean and updated. We're glad this aspect of your stay met your expectations.Your feedback is invaluable as it helps us identify areas where we need to improve. We truly regret that parts of your stay were marred by these issues.

酒店回复: Thank you for sharing your feedback, and we're deeply sorry to hear about the experience you had during your stay. It’s clear we fell short in several areas, and we want to sincerely apologize for the lack of proper check-in service, the condition of your room, and the overall impression you had of the property. This is absolutely not the standard we aim to provide.We have shared your comments with our team so we can address the issues you mentioned, including staff responsiveness, the cleanliness and organization of the front desk area, and the maintenance issues in your room. The broken shower chair is certainly unacceptable, and we will take immediate action to ensure this is corrected.We truly appreciate your feedback, and we hope you will reconsider staying with us again in the future, as we work to improve based on your comments.

酒店回复: We're really sorry to hear about the issues you faced during your stay. It’s incredibly frustrating to arrive expecting certain amenities, only to find out that they aren’t available, especially when you chose this property specifically for the pool and hot tub. The situation with the other guest and the pool not being in working order certainly shouldn’t have happened. We can understand how disappointing that must have been, and we apologize for the lack of communication and clarity around this. Your feedback is really important, and we’ll be addressing these issues to prevent similar experiences in the future. We hope you’ll consider giving us another chance down the road, but I completely understand if you choose not to.

酒店回复: We're sorry to hear about the mix-up with your room. That’s definitely frustrating, especially after you showed them the correct booking. We apologize for the inconvenience this caused, and we can understand how disappointing it must have been. We'll make sure your feedback is shared with the management team to prevent similar issues in the future. We truly appreciate you bringing this to our attention, and we hope we can provide a better experience next time.

酒店回复: Thank you for your feedback. We are sorry to hear about the issues with the parking lot, the lack of a complimentary breakfast, and the long check-in process despite having a reservation. These are definitely things we take seriously, and your comments will be shared with the management team to address. We appreciate you bringing these concerns to our attention and hope your next stay is much more seamless.

酒店回复: Thank you for the kind words! We’re glad you enjoyed your stay and hope to see you again soon.

酒店回复: Thank you for your lovely review! We’re so happy to hear you enjoyed the cleanliness, comfortable bed, and those big pillows—you’re definitely not alone in loving them!We’re glad the easy parking and friendly staff made your stay even better. Thanks for noting our buffet-style service on weekends; we hope to welcome you back next time you’re in the area!

酒店回复: Thank you for your continued loyalty and wonderful recommendation! We’re thrilled to hear you consistently enjoy a clean and great stay with us.We look forward to welcoming you back again next year!