酒店回复: Dear Bradley,Please accept our apologies for any inconvenience you experienced during your recent visit. What you've described does not reflect the level of quality we strive to provide our guests. Rest assured, your comments will be shared with our team to ensure we are meeting our high standards of comfort, cleanliness, and hospitality going forward. The safety of our guests is paramount to us, and our team is always available to assist you with any concerns you have during your stay. It was a pleasure having you join us, and we hope to have another chance to change your perceptions in the future.
酒店回复: Dear Mary,We sincerely apologize for your poor experience at our hotel. Your comments do not reflect our high standards, so rest assured that we will use your constructive feedback to help us improve the quality of our accommodations. Please be well, and we hope you have safe travels.
3.0分
其他
原文
翻译提供方：Google
在那里从来没有打扫过...没有足够的毛巾洗衣服。第二天不得不去要求他们来跟进我们的住宿。
4.0分
其他
原文
翻译提供方：Google
印第安纳之旅
这是一个不错的地方，他们非常友好，房间也很漂亮……还会再来这里住的……
2.0分
商务出差
展开
First thing I saw when I got in my room was a cockroach. There was peeling paint above the shower. The towels were old, rough, and worn. The sheets had holes and there was trash under the bed. The lady at check in was nice and prompt. No issues with service. You get what you pay for in this case.
展开
酒店回复: Thank you for your feedback. We are sorry to hear about the cleanliness and maintenance issues you encountered. This is not the standard we strive to provide, and we appreciate you bringing these matters to our attention. We also want to thank you for recognizing the friendly and prompt service at check-in, but we understand that doesn't make up for the condition of the room. All of your comments have been shared with our team. We are committed to improving, and hope to welcome you back soon for a much better experience.
3.0分
其他
Room was clean but smelled like smoke! People staying at hotel had no respect for others, played tv loudly all night!
5.0分
情侣出游
The Property was older but very clean, spacious,
air conditioning was great and looked new, our bed was very comfortable.
展开
酒店回复: You were an absolute pleasure to host! We look forward to seeing you again!
2.0分
其他
展开
Not good.
The one staff member was very nice and probably saved them from getting a worse review from me.
The lobby smelled like sewer and they were over compensating for that with very terrible cleaning products. TV didn't work. No hot water.
展开
酒店回复: Dear Jason,While we're happy to hear a team member of ours provided excellent service, we apologize for any issue you encountered while you were with us. Our housekeeping team has been made aware of the odor you experienced in hopes of a prompt resolution, and we would love another chance to impress in the future.
5.0分
情侣出游
They were very nice hosts. Friendly & helpful. The motel was updated, very clean and nice! We would recommend it and stay there again.
展开
酒店回复: Thank you for the kind words! We appreciate your stay and look forward to having you stay with us again!
3.0分
家庭亲子
展开
Stains on the bedding that looked like dried blood. Lobby smelled like sewer. Was told that they added a rollaway bed when I called and asked for it but when we went to check in, they said there was no comments about a rollaway bed. Luckily we ended up not needing it. it was decent for a one night stay but probably will not be back.
物业“经理”不知道她的左肘和右肘。我等了 20 分钟才办理入住手续……整个过程非常不专业。房间里有股霉味……电视所在的梳妆台里还有一只看起来像小蟑螂的虫子。一晚 100 美元不值。酒店外面很乱。经理的男朋友/丈夫很不守规矩，一直盯着我和我的卡车。
布拉夫顿美洲最佳价值酒店及套房
我因为出差而入住了这家酒店，前两晚还不错，但业务延迟了，半夜预订了额外的一天，我们醒来时发现被臭虫咬了，它们数量庞大，整个房间都被感染了，我感到震惊，我们走到前台，他们给我们安排了一个我们之前住过的房间，我们预订并退房时，这个房间至少有 2-3 天没有打扫过，我们住在那里的整个时间里，之前的房间都没有打扫过，没有同情心，没有记录照片和视频
在那里从来没有打扫过...没有足够的毛巾洗衣服。第二天不得不去要求他们来跟进我们的住宿。
印第安纳之旅
这是一个不错的地方，他们非常友好，房间也很漂亮……还会再来这里住的……
First thing I saw when I got in my room was a cockroach. There was peeling paint above the shower. The towels were old, rough, and worn. The sheets had holes and there was trash under the bed. The lady at check in was nice and prompt. No issues with service. You get what you pay for in this case.
Room was clean but smelled like smoke! People staying at hotel had no respect for others, played tv loudly all night!
The Property was older but very clean, spacious,
air conditioning was great and looked new, our bed was very comfortable.
Not good.
The one staff member was very nice and probably saved them from getting a worse review from me.
The lobby smelled like sewer and they were over compensating for that with very terrible cleaning products. TV didn't work. No hot water.
They were very nice hosts. Friendly & helpful. The motel was updated, very clean and nice! We would recommend it and stay there again.
Stains on the bedding that looked like dried blood. Lobby smelled like sewer. Was told that they added a rollaway bed when I called and asked for it but when we went to check in, they said there was no comments about a rollaway bed. Luckily we ended up not needing it. it was decent for a one night stay but probably will not be back.