I was pleasantly surprised at the food choices and quality at the Bistro in the lobby of the hotel!
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酒店回复: Dear Sherri,Thank you for sharing your thoughts! We are glad to hear that you were pleasantly surprised by the food choices and quality at the Bistro in our hotel lobby! Your positive feedback is greatly appreciated, and we strive to provide our guests with a memorable dining experience. It was a pleasure hosting you, and we look forward to your next stay at Courtyard Abilene Northeast.Sincerely,Darla YarbroughGeneral Manager
4.0分
其他
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Our room was very nice but hot. The staff was great and tried to fix it. They brought a fan in because the hotel was sold out and so we we couldn’t move which was very helpful.
5.0分
其他
Reliable, Delicious, and Clean
The rooms and entire facilities were very clean! The breakfast options weee delicious and wirh Starbucks coffee!
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酒店回复: Dear Patricia, Thank you for the kind words! We’re thrilled that you found the space well-maintained and that your mornings started off right with tasty breakfast selections and Starbucks coffee. It’s always our goal at Courtyard Abilene Northeast to provide a comfortable and satisfying experience, and we look forward to welcoming you again soon.Sincerely,Darla YarbroughGeneral Manager
4.0分
家庭亲子
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Good, clean hotel. Nice staff. The lady working the front desk had the best customer service and super sweet. However, she was the only one working the check in and there was a bit of a line when we got there. So check in took longer than expected… but overall good stay and good property.
4.0分
家庭亲子
The staff don’t clean the Room
No clean towels
The phone don’t work
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酒店回复: Dear Guest, Thank you for choosing Courtyard Abilene Northeast and for taking the time to share your thoughts. We are delighted to see from your rating that you had an enjoyable overall experience during your visit. However, we’re sorry to hear about the challenges you faced in your room. Your feedback regarding room service and amenities is important to us as we strive to provide a comfortable and seamless experience. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable and fully refreshed stay.Sincerely,Darla YarbroughGeneral Manager
5.0分
情侣出游
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Booked a 2-night stay for our 31st Anniversary. Property was well kept but showing some signs of age. Very friendly and accommodating staff, nice little bar and patio area.
Price was decent, but I booked a month ahead.
Overall, a nice property with great staff that needs a little remodeling to be a 5 star.
5.0分
商务出差
The entire staff from the front seat to the maintenance were friendly, knowledgeable, helpful, and welcoming. The hotel was a 10/10.
1.0分
其他
Musty, moldy, humid, sparse, thin bed linens.
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酒店回复: Dear Melvin,Thank you for taking the time to share your feedback with us. We are truly disappointed that your stay fell short of perfection, as providing each guest with a seamless and enjoyable experience is always our goal. Your impressions are very important, and we genuinely appreciate you bringing them to our attention. We wish we had the opportunity to address your concerns while you were still with us. Please know that our front desk team is available 24/7 and would have been more than happy to assist you promptly in resolving any issues during your stay. Your feedback will help us reflect on ways to improve and better meet the expectations of our guests moving forward. We sincerely hope you will consider giving us another opportunity in the future so we can provide the warm hospitality and comfort that you deserve.Sincerely,Darla YarbroughGeneral Manager
5.0分
其他
Staff was great and helpful
Location is easy access and easy to get where you want to go
4.0分
家庭亲子
Nice and clean room to small for the price too pricey
I was pleasantly surprised at the food choices and quality at the Bistro in the lobby of the hotel!
Our room was very nice but hot. The staff was great and tried to fix it. They brought a fan in because the hotel was sold out and so we we couldn’t move which was very helpful.
Reliable, Delicious, and Clean
The rooms and entire facilities were very clean! The breakfast options weee delicious and wirh Starbucks coffee!
Good, clean hotel. Nice staff. The lady working the front desk had the best customer service and super sweet. However, she was the only one working the check in and there was a bit of a line when we got there. So check in took longer than expected… but overall good stay and good property.
The staff don’t clean the Room
No clean towels
The phone don’t work
Booked a 2-night stay for our 31st Anniversary. Property was well kept but showing some signs of age. Very friendly and accommodating staff, nice little bar and patio area.
Price was decent, but I booked a month ahead.
Overall, a nice property with great staff that needs a little remodeling to be a 5 star.
The entire staff from the front seat to the maintenance were friendly, knowledgeable, helpful, and welcoming. The hotel was a 10/10.
Musty, moldy, humid, sparse, thin bed linens.
Staff was great and helpful
Location is easy access and easy to get where you want to go
Nice and clean room to small for the price too pricey