Nice and clean. Stayed in December. Took family to area to see the lights and shop. Hotel in a good location. Close to shops, food and the interstate. Double queen room was clean, no issues.
3.0分
情侣出游
The bed was very hard. They need to offer a breakfast for the price charged. The room was clean.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean, but we’re sorry to learn the bed was not as comfortable as you hoped. We understand preferences can vary and appreciate your comments. While our brand does not offer a complimentary breakfast, we do provide a convenient Candlewood Cupboard with a variety of breakfast items available for purchase. Your feedback helps us improve, and we hope to welcome you back for a more comfortable stay.
2.0分
家庭亲子
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The mattress is like sleeping on glorified cardboard. The worst we have ever slept on. This mattress should not be allowed for guest use.
Carpet is dirty and old. Needs replaced.
Guest service was very kind and helpful.
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酒店回复: Thank you for your feedback. While we’re glad to hear our guest service team made a positive impression, we’re truly sorry to learn that your stay fell short of expectations due to the condition of the mattress and carpet. Comfort and cleanliness are top priorities for us, and we take your comments seriously.We are currently reviewing the condition of the room you stayed in and will take appropriate steps to ensure our accommodations meet the standards our guests deserve. We appreciate you bringing this to our attention and hope you'll consider staying with us again so we can provide a much-improved experience.
5.0分
商务出差
1 night stay
I've stayed here in the past and havent had any issues. Room was fine.
酒店回复: Thank you for a great review!
5.0分
商务出差
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Stephen at the front desk is the nicest and most helpful guy in the biz! If he isn’t a manager, he should be! Was here on business last month and I was greeted with a warm welcome. Only complaint is that I couldn’t stay longer. Great staff, great rooms, highly recommend! I will be back!!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that Stephen made such a positive impression on you—he truly is a gem, and we’ll be sure to pass along your feedback. We're also glad you enjoyed your stay. We can’t wait to welcome you back for your next visit, and we’ll be sure to make it just as wonderful (hopefully with a longer stay next time!). Safe travels, and see you again soon!
5.0分
家庭亲子
Nice place, good kitchen, comfortable bed and room layout
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酒店回复: Thank you for a great review! We are so happy you enjoyed your stay. We hope to welcome you back in the future.
5.0分
商务出差
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Staff is very friendly and handle all requests professionally and promptly. They create a very comfortable experience. Rooms are spacious and clean. They have very modern decor and appliances. You can borrow any cooking appliances from the lobby as well if need be.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you had a comfortable experience and that our staff was able to meet your needs with professionalism and promptness. It's great to know that you enjoyed the spacious, clean rooms and the modern amenities. We're also happy that our lobby services helped make your stay even more convenient. We look forward to welcoming you back soon!
5.0分
情侣出游
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The room was nicely cleaned. The kitchen eas well stocked and midern looking. The desk was nice and big, perfect for someone to work from. The tv could have been larger and the software was poor as we could see what was on in the guide unless we jumped to each channel. Bed comfortable. Bathroom clean and nice. The bathtub drain even worked!
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酒店回复: Thank you so much for your thoughtful review! We're glad to hear that you enjoyed the cleanliness of the room, the well-stocked kitchen, and the spacious desk for working. It's also great to know that you found the bed comfortable and the bathroom to your liking! We appreciate your feedback on the TV and software. We're always looking for ways to improve our guests' experiences, and we'll certainly look into upgrading the TV and making the channel guide easier to navigate. We hope to welcome you back soon for another stay!
5.0分
商务出差
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Clean and safe. Great staff was very friendly. And helpful I got in late after a long day of working. Beds clean along with the rooms being clean. Nice place to rest your head outside of wheeling WV. Would stay here again as it has easy access to I 70
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酒店回复: Thank you for your thoughtful review! We're so glad to hear that you felt safe and comfortable during your stay, especially after a long day of work. Our team takes great pride in making sure everything is clean and welcoming for our guests, so your kind words mean a lot. We’re also happy that our location and easy access to I-70 worked well for you. We’d love to have you stay with us again whenever you're in the area. Safe travels, and thank you for choosing us!
5.0分
商务出差
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Only place I’ll stay in the Wheeling/St.Clairsvlle area. Friendly Staff, easy to get to location. The beds are always made, comfortable and inviting. Showers and toilets are always sparking clean. You can tell this staff takes pride in their location
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you continue to choose us as your go-to place when in the Wheeling/St. Clairsville area. Our team works hard to provide a comfortable and welcoming experience, so it’s great to know that our efforts stand out to you. We can’t wait to welcome you back next time and continue to provide you with a clean, comfortable stay. Thanks again for your kind words!
Nice and clean. Stayed in December. Took family to area to see the lights and shop. Hotel in a good location. Close to shops, food and the interstate. Double queen room was clean, no issues.
The bed was very hard. They need to offer a breakfast for the price charged. The room was clean.
The mattress is like sleeping on glorified cardboard. The worst we have ever slept on. This mattress should not be allowed for guest use.
Carpet is dirty and old. Needs replaced.
Guest service was very kind and helpful.
1 night stay
I've stayed here in the past and havent had any issues. Room was fine.
Stephen at the front desk is the nicest and most helpful guy in the biz! If he isn’t a manager, he should be! Was here on business last month and I was greeted with a warm welcome. Only complaint is that I couldn’t stay longer. Great staff, great rooms, highly recommend! I will be back!!
Nice place, good kitchen, comfortable bed and room layout
Staff is very friendly and handle all requests professionally and promptly. They create a very comfortable experience. Rooms are spacious and clean. They have very modern decor and appliances. You can borrow any cooking appliances from the lobby as well if need be.
The room was nicely cleaned. The kitchen eas well stocked and midern looking. The desk was nice and big, perfect for someone to work from. The tv could have been larger and the software was poor as we could see what was on in the guide unless we jumped to each channel. Bed comfortable. Bathroom clean and nice. The bathtub drain even worked!
Clean and safe. Great staff was very friendly. And helpful I got in late after a long day of working. Beds clean along with the rooms being clean. Nice place to rest your head outside of wheeling WV. Would stay here again as it has easy access to I 70
Only place I’ll stay in the Wheeling/St.Clairsvlle area. Friendly Staff, easy to get to location. The beds are always made, comfortable and inviting. Showers and toilets are always sparking clean. You can tell this staff takes pride in their location