酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to know that you enjoyed your stay and found everything to your satisfaction. Our team takes great pride in maintaining a clean environment and providing attentive, friendly service to every guest. It is wonderful to see that reflected in your comments. We look forward to welcoming you again soon for another comfortable and enjoyable visit.Sincerely, Hotel Manager
1.0分
其他
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I never stay there even though they charged me on the top the road was block as major accident happened so there was no way to reach. But they never understand we tried to called them and informed as well we can understand they can charged for one day but another day they should give us a partial refund. But the manager and staff on the front desk never understood and charged me because of natural stuff happened
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酒店回复: Dear Guest,Thank you for reaching out and letting us know about the unfortunate road closure due to the accident. We truly appreciate your efforts to inform us during such a difficult situation. Your comments have been shared with our front office leadership for review of the circumstances and our procedures. We sincerely hope to welcome you back under much better conditions for a pleasant stay.Sincerely, Hotel Management
5.0分
家庭亲子
Hotel is close to all the attractions in gatlinburg.. room is very clean and newly renovated. Different breakfast each day.
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酒店回复: Dear Guest,Thank you for this wonderful review! We are so happy you loved our perfect Gatlinburg location, the fresh renovated rooms, and our ever-changing breakfast lineup. It was a pleasure hosting you, and we cannot wait to welcome you back for more mountain adventures and another delicious morning surprise very soon!Sincerely, Hotel Manager
1.0分
其他
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We thought a brand owned by Radisson hotel would be good. But apparently all these major companies are buying up these small hotels. Lipstick on a pig. It is slightly better than Days Inn type of hotel. We got free RV parking, and a massive black bear came about, yes in the middle of the town. Be careful and dont leave kids unattended in Gatlinburg. Bears can appear anywhere.
Where is the diversity in hotel staff? What are we becoming in this country?
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酒店回复: Dear Guest,Thank you for staying with us and for sharing your thoughts. We are glad you appreciated the free RV parking and the unique mountain setting that brings wildlife close. Your feedback about the property and experience has been noted and shared with leadership for review as we continually work to exceed expectations. We hope to welcome you back for a more enjoyable visit next time you are in Gatlinburg.Sincerely, Hotel Manager
2.0分
家庭亲子
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Our room this time and last time I booked through *******, we were given a neglected room with damaged furniture and patched holes in the walls. It had such a bad odor that we had to go buy room freshener to spray often. Bedding was not what was in rooms surrounding us, as we could see in as they were being serviced. Our mattress had sagging trenches on both sides. I had back surgery earlier this year and I barely got any sleep. The door to the adjoining room allowed the screaming kids/parents next door to disturb us which I reported. We never heard the front desk call or come visit, so nothing was done about it. It continued until after 10pm. I’ve stayed at this location many times prior to this year and never had issues until I booked outside of their website. They obviously don’t like you getting discounts from other online booking agencies. We left a full day early.
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酒店回复: Dear Guest,Thank you for your loyalty over the years and for sharing your recent experience. We are truly glad you have enjoyed many wonderful stays with us before and deeply value your continued trust. Your detailed comments about the room condition, bedding, odor, and noise disturbance have been immediately forwarded to our housekeeping and maintenance leadership for thorough review and corrective action. We sincerely hope you will book directly with us next time so we can personally ensure you receive one of our very best rooms. We look forward to welcoming you back for the comfortable, peaceful stay you deserve.Sincerely, Hotel Management
3.0分
商务出差
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Front desk staff was very unprofessional, and very unfriendly, especially in the evenings for check-in and general information inquiries. Grounds are not very well kept, carpet in the hallways is worn and frayed, not at all what I was expecting from a Radisson Hotels property, I will not stay here again.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you selected our property and appreciate the chance to improve. We regret the inconvenience caused and have noted your comments regarding front desk interactions, exterior upkeep, and hallway carpeting. These points will be reviewed with the appropriate teams. We remain committed to providing a welcoming, well maintained environment that reflects the standards guests expect from our brand.Sincerely, Hotel Manager
很棒的地方，离市中心很近
一般般。提前三月订的酒店，延迟扣款时发现，当日酒店价格是原先提前锁定房价的7折🙄
唯一的问题是泳池没有开放。但我理解他们正在进行一些改造。
房间比想象中大。床很舒服，但是睡着后背有点疼，不过总体来说还不错。早餐也很好，有饼干和肉汁，我们很喜欢。
一切都很棒，员工很热情周到，地方也很干净。
I never stay there even though they charged me on the top the road was block as major accident happened so there was no way to reach. But they never understand we tried to called them and informed as well we can understand they can charged for one day but another day they should give us a partial refund. But the manager and staff on the front desk never understood and charged me because of natural stuff happened
Hotel is close to all the attractions in gatlinburg.. room is very clean and newly renovated. Different breakfast each day.
We thought a brand owned by Radisson hotel would be good. But apparently all these major companies are buying up these small hotels. Lipstick on a pig. It is slightly better than Days Inn type of hotel. We got free RV parking, and a massive black bear came about, yes in the middle of the town. Be careful and dont leave kids unattended in Gatlinburg. Bears can appear anywhere.
Where is the diversity in hotel staff? What are we becoming in this country?
Our room this time and last time I booked through *******, we were given a neglected room with damaged furniture and patched holes in the walls. It had such a bad odor that we had to go buy room freshener to spray often. Bedding was not what was in rooms surrounding us, as we could see in as they were being serviced. Our mattress had sagging trenches on both sides. I had back surgery earlier this year and I barely got any sleep. The door to the adjoining room allowed the screaming kids/parents next door to disturb us which I reported. We never heard the front desk call or come visit, so nothing was done about it. It continued until after 10pm. I’ve stayed at this location many times prior to this year and never had issues until I booked outside of their website. They obviously don’t like you getting discounts from other online booking agencies. We left a full day early.
Front desk staff was very unprofessional, and very unfriendly, especially in the evenings for check-in and general information inquiries. Grounds are not very well kept, carpet in the hallways is worn and frayed, not at all what I was expecting from a Radisson Hotels property, I will not stay here again.