酒店回复: 来自 Turyaa Chennai 的问候！非常感谢您选择 Turyaa Chennai！
感谢您抽出时间撰写评论。
您对 Turyaa Chennai 的惠顾对我们非常重要，我们期待着您的再次光临，并向您保证我们将始终为您提供最好的服务。很高兴您成为我们的尊贵客人。
祝一切顺利，
管理层
点评来源 Trip.com
4.0分
商务出差
原文
翻译提供方：Google
价格合理的酒店👌
提供五星级的服务和设施。自助餐一流，员工热情友好。虽然不算豪华，但酒店很舒适。
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酒店回复: 존경하는 고객님께,투리아 첸나이에 보내주신 따뜻한 후기 감사드립니다.저희 호텔의 서비스, 시설, 그리고 뷔페에 만족하셨다니 진심으로 기쁩니다. 화려하지 않더라도 편안함과 정성을 느끼실 수 있도록 언제나 최선을 다하겠습니다.다시 한 번 감사드리며, 곧 다시 모실 수 있기를 기대합니다.감사합니다.투리아 첸나이 경영진 드림
酒店回复: Dear Guest, Thank you for your feedback. It’s nice to hear that you had an enjoyable experience. We appreciate you taking the time to share your thoughts and hope that your next visit is just as pleasant.Regards,The Management
4.0分
其他
Over all the stay was satisfactory. But the metro train construction is ruining the area...
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酒店回复: Dear Valued Guest,Greetings from Turyaa Chennai!!Thank you for sharing your feedback. We are glad to know that your stay with us was satisfactory. We sincerely regret the inconvenience caused by the ongoing metro construction in the area. We hope this did not significantly affect your overall experience, and we look forward to welcoming you again for a more peaceful and enjoyable stay.Warm regards,The Management
1.0分
其他
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Aklum & Jeyashree - the hotel managers - should not be working there. The worst customer-service training they have. DO NOT leave your unopened food packets , they will steal it. The room was filthy and dirty and the shower knob was broken and took ages for them to fix it. This all , inspite of paying for the junior suite room costing Rs.6000 a night, and we stayed 3 nights there, totalling Rs.23,000 with GST. NOT WORTH THE STAY. Please stay away from this place, we are from US and will not approve of this place VERY VERY BAD.
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酒店回复: Dear Valued Guest,Greetings From Turyaa Chennai !!Thank you for sharing your feedback. We’re truly sorry to hear about your experience and regret that we did not meet your expectations during your stay.Please be assured that we take such matters seriously. The concerns you've raised regarding room cleanliness, maintenance issues, and our staff have been noted and are being thoroughly investigated. We hold our team to high standards of professionalism and integrity, and any breach of guest trust is addressed with the utmost urgency.While we regret that your experience was not satisfactory, we are committed to improving and ensuring that all our guests have a comfortable and pleasant stay.We value your feedback and hope you might consider giving us another opportunity in the future.Warm Regards,Front Office ManagerTuryaa Chennai
3.0分
其他
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Overpriced for What You Get – Poor Value and Comfort!!
I recently stayed with my family and, unfortunately, the experience did not meet our expectations.
We arrived approximately two hours before the official check-in time and requested an early check-in. Despite our polite request and the fact that we were traveling with a child, we were told that no rooms were available. This was quite surprising, as it’s the first time I’ve encountered a hotel unwilling to accommodate early check-in, especially when rooms often are available. We were asked to wait in the lobby, which was inconvenient and uncomfortable for my wife, son, and me.
The room itself was underwhelming. The cleanliness and quality of the room, bathroom, and amenities did not reflect the price charged for a one-night stay. Additionally, we were disappointed to learn that only three small bottles of drinking water were complimentary. When I later requested more water at the reception offering to pay for it, it was never delivered.
The bed provided was only suitable for two people, which is not ideal for a family with a kid. This lack of accommodation made our stay even more uncomfortable.
Overall, the experience felt more in line with what one might expect from a two-star hotel, not the standard or value we were led to believe we would receive.
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酒店回复: Dear Valued Guest,Greetings From Turyaa Chennai !!Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconvenience caused to you and your family.While we always strive to accommodate early check-in requests when possible, room availability can be limited during peak occupancy, which may have been the case during your arrival. That said, we understand how important comfort is, especially when traveling with a child, and regret that this caused discomfort for your family.We are equally concerned to learn about the issues regarding room cleanliness, water service, and bedding arrangements. This is certainly not the experience we aim to provide. Please be assured that your comments have been shared with the respective departments to address and improve these areas immediately.Guest satisfaction is very important to us, and we appreciate your candid feedback, which helps us improve. We hope you might give us another opportunity to provide you with a better experience in the future.Warm Regards,Front Office Manager
3.0分
商务出差
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Room for improvement
Nice and friendly staff but service levels could do with improving in certain areas.
Room cleaning mostly a challenge, always something missing or not replaced.
Couldn’t use swimming pool because every day there are children swimming lessons taking up whole pool for min first 3 hours 6-9am. Then pool closes 6pm so I couldn’t even swim after work! I complained but taking revenue from swimming lessons is obviously more important than guests use.
The automatic piano in the lobby is annoyingly loud and during my Dec stay they played same 6 or 7 tacky Xmas songs on loop which was everywhere, toilets,restaurants,lobby,lifts,walkways,pool you couldn’t escape it.
The bar is very dark and overplays loud techno music with extremely distorted bass.
Service can be slow in there.
I will only come back here if holiday inn is full.
Cleaning in rooms not brilliant. Behind blinds/curtains is black/grubby and whilst looking for tv remote saw u see the bed thick dust/hair and an old pair of knickers!
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酒店回复: Dear Valued Guest,Greetings From Turyaa Chennai !!Thank you for taking the time to share your detailed feedback. While we’re glad to know you found our staff friendly, we sincerely regret that several aspects of your stay fell short of expectations.We apologize for the inconsistencies you experienced with room cleaning and assure you that we are working closely with our housekeeping team to ensure higher attention to detail and consistent service going forward. The cleanliness issues you mentioned, especially what you found under the bed, are far below our standards and are being addressed with urgency.Regarding the swimming pool, we understand your frustration. While we do allocate certain hours for swim training, we acknowledge the importance of providing access to our in-house guests and are reviewing the schedule to better balance this.We also regret that the ambiance in the bar and the lobby music was not to your preference. Your comments have been shared with the relevant teams for review and necessary action, especially concerning sound levels and music selection.Your candid feedback is truly appreciated and will help us improve. We hope you’ll consider staying with us again so we can offer you a far better experience.Warm Regards,Front Office ManagerTuryaa Chennai
房间不错，离机场不远
这家酒店位置很好，在市中心。入住手续不太方便，工作人员可能不太专业或者已经很疲惫了，要知道当时才上午11点。房间还算可以，但卫生有待加强，我们发现洗手间里有前一位客人留下的烟头和头发。早餐很丰盛，味道也不错。员工方面，有几位帮了忙，但酒店总经理真的很友好也很积极。他很乐意听取反馈并提供了帮助。总的来说，虽然算不上五星级体验，但绝对是个不错的短暂停留之地。
酒店地理位置不错，但感觉不像五星级酒店。
太棒了！
价格合理的酒店👌
提供五星级的服务和设施。自助餐一流，员工热情友好。虽然不算豪华，但酒店很舒适。
谢谢工作人员
Uber 出租车出了问题。与司机通电话时不会说英语。如果您遇到麻烦，酒店工作人员会在智能手机上帮助您安排，您就能安全抵达工作地点。非常感谢。
Over all the stay was satisfactory. But the metro train construction is ruining the area...
Aklum & Jeyashree - the hotel managers - should not be working there. The worst customer-service training they have. DO NOT leave your unopened food packets , they will steal it. The room was filthy and dirty and the shower knob was broken and took ages for them to fix it. This all , inspite of paying for the junior suite room costing Rs.6000 a night, and we stayed 3 nights there, totalling Rs.23,000 with GST. NOT WORTH THE STAY. Please stay away from this place, we are from US and will not approve of this place VERY VERY BAD.
Overpriced for What You Get – Poor Value and Comfort!!
I recently stayed with my family and, unfortunately, the experience did not meet our expectations.
We arrived approximately two hours before the official check-in time and requested an early check-in. Despite our polite request and the fact that we were traveling with a child, we were told that no rooms were available. This was quite surprising, as it’s the first time I’ve encountered a hotel unwilling to accommodate early check-in, especially when rooms often are available. We were asked to wait in the lobby, which was inconvenient and uncomfortable for my wife, son, and me.
The room itself was underwhelming. The cleanliness and quality of the room, bathroom, and amenities did not reflect the price charged for a one-night stay. Additionally, we were disappointed to learn that only three small bottles of drinking water were complimentary. When I later requested more water at the reception offering to pay for it, it was never delivered.
The bed provided was only suitable for two people, which is not ideal for a family with a kid. This lack of accommodation made our stay even more uncomfortable.
Overall, the experience felt more in line with what one might expect from a two-star hotel, not the standard or value we were led to believe we would receive.
Room for improvement
Nice and friendly staff but service levels could do with improving in certain areas.
Room cleaning mostly a challenge, always something missing or not replaced.
Couldn’t use swimming pool because every day there are children swimming lessons taking up whole pool for min first 3 hours 6-9am. Then pool closes 6pm so I couldn’t even swim after work! I complained but taking revenue from swimming lessons is obviously more important than guests use.
The automatic piano in the lobby is annoyingly loud and during my Dec stay they played same 6 or 7 tacky Xmas songs on loop which was everywhere, toilets,restaurants,lobby,lifts,walkways,pool you couldn’t escape it.
The bar is very dark and overplays loud techno music with extremely distorted bass.
Service can be slow in there.
I will only come back here if holiday inn is full.
Cleaning in rooms not brilliant. Behind blinds/curtains is black/grubby and whilst looking for tv remote saw u see the bed thick dust/hair and an old pair of knickers!