酒店回复: Dear Cristian,Thank you for your feedback. Our dedicated team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property and amenities in the best light. It is our hope to welcome you back someday for an experience that is nothing short of five stars.
1.0分
其他
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Unsanitary and sketchy. Upon arrival for check in and departure for checkout, the guests services guy wasn’t welcoming. Doors to the lobby were locked in the middle of the day. You have to stand outside to inquire about anything.
So the unsanitary part, I was given a room that hadn’t been cleaned. The sheets had blood stains, and bodily fluids on it. That also includes cigarette burns on the unclean sheets. It smelled like water damage and was humid inside. The attendant guy offered me another room and it too smelt horrible. Be careful with this place the doors are unlocked too.
Overall, that place sucks bad. I’m not exaggerating, I’m just being honest. Book somewhere else if you’re temporarily visiting in the DeRidder area.
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酒店回复: Dear Brian,Please accept our sincere apologies for your experience. Cleanliness and odor issues should never be concerns our guests encounter, and we regret that these lapses in our standards. This is being reviewed by our leadership team to ensure these areas are addressed. Additionally, we're sorry that you did not receive more welcoming service upon arrival. Your feedback, while disappointing, will help guide improvement. We wish you well as your travels continue and hope to one day change your perceptions.
1.0分
情侣出游
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Looked bad, smelled bad. Stains on the linens and spread. Reserved a king bed and got 2 full size beds. My husband and I slept in separate beds. His bed was made so poorly that he had to remake it
Not enough towels, no housekeeping services. We didn't stay the second night but found another room somewhere else for the rest of our stay.
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酒店回复: Dear John,We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment with the accommodations, amenities, and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. Thank you, and we hope to see you again soon.
3.0分
家庭亲子
They didn't have the air on and when we turned it on a bunch of dead bug came flying out.
1.0分
情侣出游
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This hotel room was SO nasty! When we first walked in, there were dead termites all over the floor and all over the a/c unit. I put the a/c unit on high cool and it was barely blowing air. We took the two filters out of the unit and it started blowing a little better. The filters were so full of dust that the air could not blow out. All the dresser drawers were broke. The smoke detector was ripped from the wall and thrown into a dresser drawer. All the lamps were rusted and peeling. Then we get to the bathroom. The tub was FULL of black dirt and grime. The toilet bowl had dried poop in it, all over. The toilet seat rim was full of dried up urine, from men using the bathroom. The toilet paper holder was ripped off the wall and laying behind the toilet. The floors were disgusting! We had to go to the store and buy cleaning supplies. My husband scrubbed the tub and I cleaned the toilet. The toilet itself almost fell over when sitting on it. It leaked after flushing. All over the floor and the tub was very slow to drain. The whole sinkand counter top was gross. No one has cleaned that room in a long time. We did have clean towels/washrags. Surprisingly, the bed sheets were clean and so was the comforter. But, at this point, we didn't want to sleep in the beds! We brought our own pillows and blanket, so we used them. I know the old saying, "you get what you pay for" and we usually go for the more expensive hotels because of this, but lesson learned.
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酒店回复: Dear Alvin,We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope you'll consider giving us another chance soon.
2.0分
商务出差
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The first room I was in was filthy, waiting for housekeeping upon arrival at 2pm. I asked for a new room and they said it would take 30 minutes to cut another key. Then I ran into the housekeeping lady and she informed me that keys were universal; as in guests were issued the housekeeping key. Which makes sense because the door card readers were inoperative in both rooms. Smoke detectors weren’t installed. Soap scum and god knows what else inside the tub. Linens were threadbare. $60/night, I guess you get what you pay for. The only real redeeming quality was the housekeeping lady. I was in town for work on night shift and she still left clean linens for me outside the door. She was nice and kind. Unfortunately, for $10/night more I can stay somewhere slightly cleaner, more convenient, and not have to trust that the other guests don’t figure out we all have the same key.
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酒店回复: Dear Ben,We're sorry to hear that you didn't have a good time with us. Please know that the safety of our guests, as well as the cleanliness of our accommodations, are our top priorities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can better assist you. Thank you, and we hope to hear from you soon.
2.0分
其他
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The lobby was locked and I had to check in through a little service window. The safety lock at the top on the door was missing. There was no soap or shampoo in the room. I know it was a 54 dollar room but this was not a pleasant stay
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酒店回复: Dear William,What you have described is far from a normal experience with us. It's unfortunate to hear about any disappointment in the accommodations, amenities, and service that you received during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you'll consider giving us another chance soon.
4.0分
情侣出游
It was very quiet, and we felt very safe!!! We asked for a King size bed, but ended up with a double bedroom!!! Even with that it was a good stay!!!!
1.0分
其他
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Disgusting
POINT BLANK ( EXCUSE MY LANGUAGE)
THAT DAMN PLACE IS DISGUSTING,NASTY AND I WOULDNT GO BACK TO SAVE MY LIFE!! FLIPPEN NASTY!!!!
THE BED WAS REMADE AND YOU CAN TELL THE SHEETS BEEN ON THE BED AND REMADE THE BATHROOM WAS NASTY AS IT HAD FESSES ON IT BATHROOM TOWELS USED BUT REFOLDED NASTY!!!!!
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酒店回复: Dear Tyler,We are sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
房间糟透了。浴室脏得要命，天花板上全是黑霉。熨斗坏了，地毯也脏兮兮的。钥匙打不开门，但工作人员/经理非但没有帮我，反而给了我一叠钥匙，让我自己摸索，当时气温低于冰点。
上面说他们提供早餐，但这是谎言，床上有跳蚤，房子很脏，有难闻的气味，应该清理一下
Unsanitary and sketchy. Upon arrival for check in and departure for checkout, the guests services guy wasn’t welcoming. Doors to the lobby were locked in the middle of the day. You have to stand outside to inquire about anything.
So the unsanitary part, I was given a room that hadn’t been cleaned. The sheets had blood stains, and bodily fluids on it. That also includes cigarette burns on the unclean sheets. It smelled like water damage and was humid inside. The attendant guy offered me another room and it too smelt horrible. Be careful with this place the doors are unlocked too.
Overall, that place sucks bad. I’m not exaggerating, I’m just being honest. Book somewhere else if you’re temporarily visiting in the DeRidder area.
Looked bad, smelled bad. Stains on the linens and spread. Reserved a king bed and got 2 full size beds. My husband and I slept in separate beds. His bed was made so poorly that he had to remake it
Not enough towels, no housekeeping services. We didn't stay the second night but found another room somewhere else for the rest of our stay.
They didn't have the air on and when we turned it on a bunch of dead bug came flying out.
This hotel room was SO nasty! When we first walked in, there were dead termites all over the floor and all over the a/c unit. I put the a/c unit on high cool and it was barely blowing air. We took the two filters out of the unit and it started blowing a little better. The filters were so full of dust that the air could not blow out. All the dresser drawers were broke. The smoke detector was ripped from the wall and thrown into a dresser drawer. All the lamps were rusted and peeling. Then we get to the bathroom. The tub was FULL of black dirt and grime. The toilet bowl had dried poop in it, all over. The toilet seat rim was full of dried up urine, from men using the bathroom. The toilet paper holder was ripped off the wall and laying behind the toilet. The floors were disgusting! We had to go to the store and buy cleaning supplies. My husband scrubbed the tub and I cleaned the toilet. The toilet itself almost fell over when sitting on it. It leaked after flushing. All over the floor and the tub was very slow to drain. The whole sinkand counter top was gross. No one has cleaned that room in a long time. We did have clean towels/washrags. Surprisingly, the bed sheets were clean and so was the comforter. But, at this point, we didn't want to sleep in the beds! We brought our own pillows and blanket, so we used them. I know the old saying, "you get what you pay for" and we usually go for the more expensive hotels because of this, but lesson learned.
The first room I was in was filthy, waiting for housekeeping upon arrival at 2pm. I asked for a new room and they said it would take 30 minutes to cut another key. Then I ran into the housekeeping lady and she informed me that keys were universal; as in guests were issued the housekeeping key. Which makes sense because the door card readers were inoperative in both rooms. Smoke detectors weren’t installed. Soap scum and god knows what else inside the tub. Linens were threadbare. $60/night, I guess you get what you pay for. The only real redeeming quality was the housekeeping lady. I was in town for work on night shift and she still left clean linens for me outside the door. She was nice and kind. Unfortunately, for $10/night more I can stay somewhere slightly cleaner, more convenient, and not have to trust that the other guests don’t figure out we all have the same key.
The lobby was locked and I had to check in through a little service window. The safety lock at the top on the door was missing. There was no soap or shampoo in the room. I know it was a 54 dollar room but this was not a pleasant stay
It was very quiet, and we felt very safe!!! We asked for a King size bed, but ended up with a double bedroom!!! Even with that it was a good stay!!!!
Disgusting
POINT BLANK ( EXCUSE MY LANGUAGE)
THAT DAMN PLACE IS DISGUSTING,NASTY AND I WOULDNT GO BACK TO SAVE MY LIFE!! FLIPPEN NASTY!!!!
THE BED WAS REMADE AND YOU CAN TELL THE SHEETS BEEN ON THE BED AND REMADE THE BATHROOM WAS NASTY AS IT HAD FESSES ON IT BATHROOM TOWELS USED BUT REFOLDED NASTY!!!!!