Good stay. Quiet. Clean. Easy check in. Polite staff. Did not stay for breakfast, did not use the shuttle. Less than 5mns from Hobby. $100 deposit req-returned promptly after stay.
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酒店回复: Dear Umeko,Thank you for sharing your experience! It's wonderful to hear that you found your stay to be quiet, clean, and that the check-in process was easy. We appreciate your kind words about our staff and are glad you enjoyed the convenience of our location. Thank you for choosing to stay with us, and we hope to welcome you back in the future!
5.0分
其他
The managers wife was very friendly. She came and picked me up from the airport. The check in staff was very friendly. Property was nice clean and quiet.
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酒店回复: Dear Consuela,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience with our team and enjoyed the property. Your kind words about the staff, especially the manager's wife, are truly appreciated. We look forward to welcoming you back soon!
5.0分
其他
The hotel staff and manager were very nice and accommodating. Location was great. Everything was up to date and i was transfered to airport.
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酒店回复: Dear Consuela,Thank you for sharing your positive experience! It's wonderful to hear that you found our staff to be accommodating and that you enjoyed the location. We're glad everything met your expectations, and it's great to know you appreciated the airport transfer. Your feedback means a lot to us!
5.0分
其他
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Room large and spacious. Relatively clean. Comfortable bed. Air conditioner a little on the noisy side. Breakfast was available, but not much of a selection. Staff is very nice and helpful. VERY close to the airport. Not much within walking distance as far as food and shopping. We would stay here again.
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酒店回复: Dear Katie,Thank you for your feedback! We're glad to hear that you found the room spacious and comfortable, and that our staff made a positive impression. We appreciate your comments regarding the air conditioner and breakfast selection, and will certainly take them into consideration. It's great to know you'd choose to stay with us again!
2.0分
其他
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The hotel offered an airport shuttle and the gentleman who answered the phone kept telling me the pickup was F like Frog 14. I asked so many people and no one knew what he was talking about. Turns out it was Zone 3 area 14 for hotel and motel pickup.
Then we finally got to the hotel and into the room which is incredibly large but it definitely smelled terrible. The air-conditioner rattled extremely loud. We needed to use the pullout mattress and there was no sheets on it i went to the front desk to ask for them and was told the sheets were in the closet. There was no bedding in the closet I informed the same gentleman that was telling me incorrectly where to catch the shuttle and he rolled his eyes because he had to pause his video game to go get them. He came back with a single blanket no sheets or pillows. My daughter was going to be a trooper and just lay on the mattress but there were nasty stains all over it. She just put the couch back together and slept on it that way. I gave her a couple pillows from the bed and we left as early as possible. I would never recommend this hotel to anyone the staff acts like you're an inconvenience I'll spend my money elsewhere next time.
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酒店回复: Dear Jennifer,Thank you for sharing your experience. It’s concerning to hear about the issues you faced with the shuttle communication, room cleanliness, and air-conditioning. We strive to provide a comfortable environment for all our guests, and it's clear we fell short during your stay. Your feedback regarding the staff's attitude and the bedding situation is invaluable, and we will address these matters with our team to ensure improvements. We appreciate you bringing this to our attention and hope you may consider giving us another chance in the future.
5.0分
其他
Love the fact that the hotel is really close to the airport! The 100 dollar deposit was a bit of a shocker, but that comes with staying at a hotel.
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酒店回复: Dear Thomas,Thank you for your positive feedback! It’s great to hear that the hotel’s proximity to the airport was convenient for you. We appreciate your understanding regarding the deposit policy. We hope to welcome you back soon!
3.0分
其他
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It wasn’t the worst but wasn’t the best. The people were really nice. Cool amenities, safe feeling parking. However there were stains on the “fresh new linen” the first night there. Dirt and candy wrappers in the pull out couch so I already knew that housekeeping doesn’t check to clean it. And stains all in the room floor being covered by the table. And for some reason the elevator smelled as if 10 people peed in it. I took the stairs the whole time after. And Unfortunately I had already booked for the week due to the raving views so I stayed, which I do find slightly misleading. And The rates are increasing as well, I ended up finding another hotel with the same modern amenities, cleaner, and better rates. Also, the length of time to receive my deposit back is longer than most hotels I’ve stayed at. But Housekeeping definitely was the complaint that I have overall.
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酒店回复: Dear Desiree,Thank you for sharing your feedback. It's great to hear that you appreciated the friendly staff and the amenities, but we sincerely apologize for the issues you experienced with cleanliness in your room and the elevator. Your concerns about housekeeping are noted, and we will address them with our team. We understand how important a clean environment is during your stay. We also appreciate your comments regarding the deposit process. Thank you for bringing these matters to our attention, and we hope for the opportunity to serve you better in the future.
1.0分
情侣出游
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Literally hotel staff banging on our door at 1am because the people who checked us in messed up the paperwork.
That's right. The flight cancellation that turned into a exhausting 14 hour layover which turned into us getting a room here was interrupted AT 1AM FOR A PAPERWORK SNAFU CAUSED BY THEM.
Which of course ruines any sleep your gonna get because we had to be awake at 6am for our early flight the next day.
Yes it's a convenient location and the room is cheap, but DO NOT VIOLATE the function for the existence of the business by waking up exhausted passengers in the middle of the night because YOU messed up.
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酒店回复: Dear Jonathon,Thank you for sharing your experience. It’s truly regrettable to hear about the disturbance you faced during such a challenging time. We understand how important rest is, especially after a long journey. Your feedback regarding the staff's handling of the situation will be taken seriously as we work to improve our processes. We appreciate your insights and hope your future travels are much more restful.
很满意，服务很nice~
一切看起来正常。不算太差，也不算很棒。如果赶早班机，这是个不错的选择。
Good stay. Quiet. Clean. Easy check in. Polite staff. Did not stay for breakfast, did not use the shuttle. Less than 5mns from Hobby. $100 deposit req-returned promptly after stay.
The managers wife was very friendly. She came and picked me up from the airport. The check in staff was very friendly. Property was nice clean and quiet.
The hotel staff and manager were very nice and accommodating. Location was great. Everything was up to date and i was transfered to airport.
Room large and spacious. Relatively clean. Comfortable bed. Air conditioner a little on the noisy side. Breakfast was available, but not much of a selection. Staff is very nice and helpful. VERY close to the airport. Not much within walking distance as far as food and shopping. We would stay here again.
The hotel offered an airport shuttle and the gentleman who answered the phone kept telling me the pickup was F like Frog 14. I asked so many people and no one knew what he was talking about. Turns out it was Zone 3 area 14 for hotel and motel pickup.
Then we finally got to the hotel and into the room which is incredibly large but it definitely smelled terrible. The air-conditioner rattled extremely loud. We needed to use the pullout mattress and there was no sheets on it i went to the front desk to ask for them and was told the sheets were in the closet. There was no bedding in the closet I informed the same gentleman that was telling me incorrectly where to catch the shuttle and he rolled his eyes because he had to pause his video game to go get them. He came back with a single blanket no sheets or pillows. My daughter was going to be a trooper and just lay on the mattress but there were nasty stains all over it. She just put the couch back together and slept on it that way. I gave her a couple pillows from the bed and we left as early as possible. I would never recommend this hotel to anyone the staff acts like you're an inconvenience I'll spend my money elsewhere next time.
Love the fact that the hotel is really close to the airport! The 100 dollar deposit was a bit of a shocker, but that comes with staying at a hotel.
It wasn’t the worst but wasn’t the best. The people were really nice. Cool amenities, safe feeling parking. However there were stains on the “fresh new linen” the first night there. Dirt and candy wrappers in the pull out couch so I already knew that housekeeping doesn’t check to clean it. And stains all in the room floor being covered by the table. And for some reason the elevator smelled as if 10 people peed in it. I took the stairs the whole time after. And Unfortunately I had already booked for the week due to the raving views so I stayed, which I do find slightly misleading. And The rates are increasing as well, I ended up finding another hotel with the same modern amenities, cleaner, and better rates. Also, the length of time to receive my deposit back is longer than most hotels I’ve stayed at. But Housekeeping definitely was the complaint that I have overall.
Literally hotel staff banging on our door at 1am because the people who checked us in messed up the paperwork.
That's right. The flight cancellation that turned into a exhausting 14 hour layover which turned into us getting a room here was interrupted AT 1AM FOR A PAPERWORK SNAFU CAUSED BY THEM.
Which of course ruines any sleep your gonna get because we had to be awake at 6am for our early flight the next day.
Yes it's a convenient location and the room is cheap, but DO NOT VIOLATE the function for the existence of the business by waking up exhausted passengers in the middle of the night because YOU messed up.