酒店回复: Thank you for your feedback. We’re glad to hear you found your stay convenient for the night. However, we’re sorry to learn that the breakfast did not meet your expectations.Your comments are important to us, and we’ll use them to improve the quality of our offerings. We hope to have the opportunity to welcome you back and provide a better experience in the future.
1.0分
情侣出游
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usb ports did not charge
telephone did not work
bedstand light too dim
no notepad/pen
wall sockets damaged
walls so thin you can hear neighbors conversations
drain in sink broken
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room condition, lighting, and maintenance issues have been shared with our maintenance and housekeeping teams to ensure these matters are promptly addressed.We regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. Please know that we are actively working to improve our rooms and guest experience
3.0分
其他
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Beds and pillows were comfortable. Room was clean. Furnishings are sparse and shabby. The lobby was particularly dirty and shabby. The included breakfast was minimal. There is a large pool in the courtyard but it was closed for the season.
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear that you found the room clean and the beds comfortable. We apologize that the furnishings and lobby condition did not meet your expectations, and we’ll be reviewing this with our team to improve cleanliness and presentation in those areas. We also appreciate your comments about breakfast and will take them into consideration as we look for ways to enhance our offerings. We hope to welcome you back in the future for an improved stay experience.
1.0分
其他
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This property is horrible, dated, very dirty and not suitable for anyone to stay in. I took pictures and videos of the room and property after reserving online paying $283. I get there after driving 3 hours. With no way to get another hotel until morning, I had to Lysol the bed and everything then slept on top of the covers with my jacket under me. Please don’t stay at this location. The next morning the owner admitted to not having housekeeping staff and recycling the linen. Floors dirty and filth all over the walls in the restroom. I can’t believe Wyndham let this hotel still operate. I took pictures and videos and hope that I can find a site to post them for potential customers. When leaving that morning and taking a loss on what was suppose to be a 2 night stay. I witnessed 2 men possibly in their 70s attempting to dump trash and make beds in another room. I may have slept 45 minutes and have other witnesses to this mess. If I could give a “0” I would. Wyndham has lost a customer and I am in works to collect a full refund even if I have to spend double to get it. Its principles for me…False advertisements
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酒店回复: We are very sorry to hear about your experience and the concerns you described. This is certainly not the impression we want any guest to leave with. Please know that your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction.We sincerely apologize for the cleanliness issues and inconvenience you encountered during your stay. While staffing challenges can occasionally impact operations, this does not excuse the condition you described, and we are taking steps to ensure proper cleaning standards are consistently met.We appreciate you bringing these matters to our attention, also has refunded some amount from your stay for the inconvience you faced.
4.0分
朋友出游
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Liked the convenience of location . Didn’t like the fact that although situated and booked in the US with a US debit card because I inadvertently booked via the ******* UK website it was much more expensive than if I had booked online via the US website ! My unfortunate learning experience never to be revisited !!
酒店回复: Sorry about the pricing issue you faced because of websites.
位置很好，酒店也不错。
这家酒店位置很好，就在州际公路旁边，交通便利。房间方面，基本符合经济型酒店的预期，但急需翻新升级。我们房间的墙上有一个大洞，很多地方（外观方面）都需要维修。床铺干净舒适，但枕头太大了，睡着不舒服，我只好用毛巾当枕头。另外，外面有一辆车声音很大（听起来像发电机），一直响到半夜。虽然这不是酒店的错，但也反映了住客的类型。我们入住的时候，停车场车辆不多。附近还有另外三家酒店（Wyngate、Comfort Inn，还有一家我记不清名字了）。
学习的好地方
房间很脏，还有虫子。墙壁上有污渍，就连灯罩都破损且沾满了污渍。房间里弥漫着一股陈旧的霉味和烟味，我挂起来的衣服也沾上了这种味道。我本来想离开，但附近其他酒店都客满了。
地理位置优越，交通便利。房间装修简陋，就是个遮风挡雨的地方。我住这里是因为夏洛茨维尔的大学橄榄球赛期间所有房间都订满了。而且价格涨得离谱。
方便住一晚！午餐不太好
usb ports did not charge
telephone did not work
bedstand light too dim
no notepad/pen
wall sockets damaged
walls so thin you can hear neighbors conversations
drain in sink broken
Beds and pillows were comfortable. Room was clean. Furnishings are sparse and shabby. The lobby was particularly dirty and shabby. The included breakfast was minimal. There is a large pool in the courtyard but it was closed for the season.
This property is horrible, dated, very dirty and not suitable for anyone to stay in. I took pictures and videos of the room and property after reserving online paying $283. I get there after driving 3 hours. With no way to get another hotel until morning, I had to Lysol the bed and everything then slept on top of the covers with my jacket under me. Please don’t stay at this location. The next morning the owner admitted to not having housekeeping staff and recycling the linen. Floors dirty and filth all over the walls in the restroom. I can’t believe Wyndham let this hotel still operate. I took pictures and videos and hope that I can find a site to post them for potential customers. When leaving that morning and taking a loss on what was suppose to be a 2 night stay. I witnessed 2 men possibly in their 70s attempting to dump trash and make beds in another room. I may have slept 45 minutes and have other witnesses to this mess. If I could give a “0” I would. Wyndham has lost a customer and I am in works to collect a full refund even if I have to spend double to get it. Its principles for me…False advertisements
Liked the convenience of location . Didn’t like the fact that although situated and booked in the US with a US debit card because I inadvertently booked via the ******* UK website it was much more expensive than if I had booked online via the US website ! My unfortunate learning experience never to be revisited !!