Decent place to catch a little sleep on our trip. Address is wrong on GOOGLE but we found it anyhow.
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酒店回复: Dear Guest,Thank you for staying with us and sharing your experience! We’re glad you were able to find us and get some rest during your trip. We appreciate you letting us know about the Google address issue and will work on getting that corrected.Sincerely,GM
5.0分
商务出差
Nice room, clean and smells good, everything is new and in good condition. Best motel I’ve stayed at around the Charleston West Virginia area
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and that you found everything clean, fresh, and comfortable. It’s great to know we’re your top choice in the Charleston, WV area — we look forward to welcoming you back soon!Sincerely,GM
4.0分
其他
It was a good night sleep, reasonably priced, the staff was very nice. I would definitely stay there again.
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酒店回复: Dear Guest,Thank you so much for your kind words! We're glad you enjoyed a good night’s sleep and found our staff welcoming and our rates reasonable. It’s wonderful to hear you’d stay with us again — we look forward to hosting you on your next visit!Sincerely,GM
3.0分
其他
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Had to book quick so didn't do my research. Room was clean but smelled strongly of cigarettes. No room service between nights. Other guests are a bit sketchy, and many smoke right on the balcony outside of the rooms so it smells. NOT for families. Hidden out of the way, area is pretty rough with a lot of shuttered buildings.
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酒店回复: Dear Guest,“Thank you for sharing your feedback. We’re glad your room was clean, and we sincerely apologize for the cigarette odor and any inconvenience you experienced. We appreciate your insights and will continue working on improving our guest experience. We hope your future stays are more comfortable.”Sincerely,GM
1.0分
其他
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I booked the room ahead of arrival. I selected a king size bed and when i arrived the clerk informed me that she was saving the king size rooms for people with pet's. And put me in a handicap room. With 2 double beds. And did not offer a discounted rate. I wont be staying thete again.
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酒店回复: Dear Guest,We’re very sorry for the issue you experienced during your stay. Please know we take your feedback seriously and will work to address it right away. Thank you for bringing this to our attention.Sincerely,GM
4.0分
商务出差
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The staff was amazing. Very polite and friendly also, helpful. The only bad thing I can say is the spiders outside......alot of spiders!! Other than that my stay was great!
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酒店回复: Dear Guest,Thank you so much for sharing your experience with us! We’re delighted to hear that our staff made such a positive impression with their friendliness and helpfulness. We truly appreciate your kind words. We also value your feedback about the spiders outside and will certainly look into this. We’re glad to know that overall, your stay was great, and we look forward to welcoming you back again soon!Sincerely,GM
1.0分
家庭亲子
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Why do you share fake comments on *******? I trust the genuine comments and ratings that I normally do and would not regret it. This is a terrible place, difficult to find, not clean, and so on. I understand that it is a cheap place, but not like this. One hundred dollars is not a bad price for another hotel, but this one charged me excessively and was terrible.
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酒店回复: Dear Guest,We are very sorry to hear about your experience. We never want our guests to feel misled or dissatisfied, and we apologize if your stay did not reflect the value you expected. Your feedback regarding cleanliness, location, and pricing is important, and we will be reviewing these concerns with our team to make improvements.Sincerely,GM
住得很愉快。员工很友善。
这和照片上完全不一样！看起来特别吓人，我们一开始都不敢下车。外面破破烂烂的。房间要从院子里进去。房间比照片上小很多，而且有股难闻的味道。我们离开了，去了街对面的酒店开了个房间。我尝试申请退款，但酒店说我得找Trip.com。Trip.com告诉我他们已经把钱付给酒店了，我得找酒店退款。我以后再也不会通过Trip.com预订了。
前台工作人员很不专业。她竟然抱怨我们打扰了她抽烟休息，还说闻起来像**味，真是太无礼了。
Decent place to catch a little sleep on our trip. Address is wrong on GOOGLE but we found it anyhow.
Nice room, clean and smells good, everything is new and in good condition. Best motel I’ve stayed at around the Charleston West Virginia area
It was a good night sleep, reasonably priced, the staff was very nice. I would definitely stay there again.
Had to book quick so didn't do my research. Room was clean but smelled strongly of cigarettes. No room service between nights. Other guests are a bit sketchy, and many smoke right on the balcony outside of the rooms so it smells. NOT for families. Hidden out of the way, area is pretty rough with a lot of shuttered buildings.
I booked the room ahead of arrival. I selected a king size bed and when i arrived the clerk informed me that she was saving the king size rooms for people with pet's. And put me in a handicap room. With 2 double beds. And did not offer a discounted rate. I wont be staying thete again.
The staff was amazing. Very polite and friendly also, helpful. The only bad thing I can say is the spiders outside......alot of spiders!! Other than that my stay was great!
Why do you share fake comments on *******? I trust the genuine comments and ratings that I normally do and would not regret it. This is a terrible place, difficult to find, not clean, and so on. I understand that it is a cheap place, but not like this. One hundred dollars is not a bad price for another hotel, but this one charged me excessively and was terrible.