The hotel manager would not let 4 adults check into 1 room. He told us that the 4 adults had to be related. This policy was not stated when we booked the room. He also would not refund our money. Very dishonest! Absolutely no customer service. He was extremely rude. I would not recommend this hotel!
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酒店回复: We do not allow 4 non family adults in one room, but we did not charge you and you should request refund from the online vendor you booked, call us for any help with refund but we don't refund it will be from the online vendor you purchased from.
1.0分
其他
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Front desk staff was rude. Scamming people charging for extra people when there was no extra people and you had to pay CASH ($20 extra person) with no receipt. Furniture was stained and looked like it hadn’t been cleaned in 15 years. Sheets were stained? And we had cockroaches in our room! We left and did not stay and would not give us a refund!!!!!
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酒店回复: We charge per your information for third person per policy. We change our sheets after every check out.
2.0分
商务出差
There were cops there the manager argued with husband and tried swiping out debit cards twice!! There was a lady very friendly!! Will not be back!
1.0分
商务出差
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Lotsa trash in the little room where the washer & dryer is. They don’t wash the bed linens!!! Watched the owners wife make a bed after someone checked out with the same linens instead of using clean ones.
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酒店回复: During the spoon river drive the hotel was very busy and got some clutter in the guest laundry from customers that we cleaned after the weekend. Owner does not clean the rooms, house cleaning male person does it and we put washed bedsheet, bed fittings and pillow cases after every checkout while stay over sheets are changed twice a week or as needed by guest.
2.0分
其他
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Wrong room type was assigned to us - not enough beds so it took time to correct it. Julia at the front desk was new to the job, but very kind and did her best to correct the situation for us. Leather seats in the lobby were in bad shape, and all the plants were dead.
Once we got the correct room we had reserved, we had to kill 12-15 stink bugs that were on the curtains, counters, and walls. No option to go to another hotel for the night.
We would NOT sit in the lounge chair - it was grossly dirty. Arm was broke off the desk chair which had been glued on previously. Water damage to the ceiling. Broken clothes hangers. Beds were clean and comfortable, which was all we needed for one night, although there were bleach stains on the printed bedspreads. Not enough towels in the room. No sense reporting all of this to the front desk, as Julia was already handling multiple issues all by herself and calling the owners to walk her through problems. Owners did not attempt to come back to help her.
We're not fussy travelers, so as long as we had clean beds for the night and a place to freshen up, we're good, but next time I have to kill multiple flying bugs in the room I will opt to sleep in my car instead.
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酒店回复: Sorry that your room type was not addressed but this was during the spoon river festival season due to overbooking we had to do our best to help customers with all hotels around booked. Thank you for your feedback that helps understand and address gaps from past customer we will review and repair or replace or shampoo the chair, etc.
2.0分
商务出差
Clogged sink dated hotel
Sink was clogged the entire time of our stay and no room service we had to ask for towels every night
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酒店回复: It's a brand new sink replaced in summer with new push button drain, may be the drain was closed it needed push it to open. We have front desk available round the clock to help. Thank you for your stay & feedback.
1.0分
其他
The room had roaches, the tub had hair all in it, the covers had stains on them.
酒店回复: Thanks for your feedback, we will review take care of the issue.
4.0分
其他
It is a good place to stay. My only complaint is Breakfast they didn't offer any protein and I have to have protein with every meal.
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酒店回复: Thank you for your feedback, We only have continental breakfast- Milk, yogurt for protein, cereals, fresh Waffles, juice bread & jam & fruits & snacks,
1.0分
家庭亲子
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Extremely outdated and dirty. Our room had a chair that was completely soiled looked like it was taken out of a garbage. The desk chair was broke, towels and bedsheets had stains and the complimentary shampoo was half used. Hotel and room smelled old and like cigarettes.
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酒店回复: Thank you for your feedback, we will get the pest control treat it immediately & review the room again.
5.0分
情侣出游
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The staff very friendly the room itself very clean, the bedding good, the side chair stained and the hallway smelled
The breakfast bare bones minimal
Overall though a quiet place to stop and good value for the money
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酒店回复: Thank you for your feedback. We only offer complimentary continental break fast- Fresh Waffles, bread & jam, oatmeal, cereal & millk, fruit , juice & snacks between 6am-9m
The hotel manager would not let 4 adults check into 1 room. He told us that the 4 adults had to be related. This policy was not stated when we booked the room. He also would not refund our money. Very dishonest! Absolutely no customer service. He was extremely rude. I would not recommend this hotel!
Front desk staff was rude. Scamming people charging for extra people when there was no extra people and you had to pay CASH ($20 extra person) with no receipt. Furniture was stained and looked like it hadn’t been cleaned in 15 years. Sheets were stained? And we had cockroaches in our room! We left and did not stay and would not give us a refund!!!!!
There were cops there the manager argued with husband and tried swiping out debit cards twice!! There was a lady very friendly!! Will not be back!
Lotsa trash in the little room where the washer & dryer is. They don’t wash the bed linens!!! Watched the owners wife make a bed after someone checked out with the same linens instead of using clean ones.
Wrong room type was assigned to us - not enough beds so it took time to correct it. Julia at the front desk was new to the job, but very kind and did her best to correct the situation for us. Leather seats in the lobby were in bad shape, and all the plants were dead.
Once we got the correct room we had reserved, we had to kill 12-15 stink bugs that were on the curtains, counters, and walls. No option to go to another hotel for the night.
We would NOT sit in the lounge chair - it was grossly dirty. Arm was broke off the desk chair which had been glued on previously. Water damage to the ceiling. Broken clothes hangers. Beds were clean and comfortable, which was all we needed for one night, although there were bleach stains on the printed bedspreads. Not enough towels in the room. No sense reporting all of this to the front desk, as Julia was already handling multiple issues all by herself and calling the owners to walk her through problems. Owners did not attempt to come back to help her.
We're not fussy travelers, so as long as we had clean beds for the night and a place to freshen up, we're good, but next time I have to kill multiple flying bugs in the room I will opt to sleep in my car instead.
Clogged sink dated hotel
Sink was clogged the entire time of our stay and no room service we had to ask for towels every night
The room had roaches, the tub had hair all in it, the covers had stains on them.
It is a good place to stay. My only complaint is Breakfast they didn't offer any protein and I have to have protein with every meal.
Extremely outdated and dirty. Our room had a chair that was completely soiled looked like it was taken out of a garbage. The desk chair was broke, towels and bedsheets had stains and the complimentary shampoo was half used. Hotel and room smelled old and like cigarettes.
The staff very friendly the room itself very clean, the bedding good, the side chair stained and the hallway smelled
The breakfast bare bones minimal
Overall though a quiet place to stop and good value for the money