Mold in the shower all over the roof. When told them they sounded like it didn't matter. When we have breathing problems.
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酒店回复: Hello Valued Guest!Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Thank you,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
Staff was ok nice and helpful but rooms are dated and dirty mold on walls and ceiling bathroom horrible renovation is much needed
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酒店回复: I am so sorry to hear about the condition of your room during your recent stay. We appreciate your kind words regarding our staff, but I am very sorry that the room's cleanliness and dated condition negatively impacted your experience. We are addressing the concerns you may have raised regarding possible worry of mold and the need for renovation with our maintenance and housekeeping teams immediately. Your feedback is invaluable as we strive to improve our guest experience.
1.0分
朋友出游
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They canceled my room reservation without my knowledge and I only found out that it was canceled because I wanted to update the dates. The site was still trying to pull money after I was told the reservation was canceled. Also, apparently it had been canceled for days.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible concerns you might have with the status of your reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you're in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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This was by far the dirtiest most run down hotel I’ve ever stayed in. They need to fire whoever is cleaning the rooms. It’s also extremely outdated. I would only book at this hotel again if I was absolutely desperate.
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酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. It's disheartening to learn that your stay fell short of your expectations due to the state of the property and that the cleanliness of our property was not up to your standards. Please accept our sincerest apologies to this matter. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Room was in very poor condition, no blinds on the windows, towels small and thin, looked like some huge water stains on the ceiling and in the bathroom. Light fixtures were in poor condition. Floor looked dirty
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the bathroom ceiling. Be assured that we take such matters seriously and this has been shared to the management's attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,YnnaRed Roof Management RediResponse Specialist
3.0分
其他
The shower was very loud the room had a very sour smell to it. The breakfast was very limited. The hotel is old and needs improvements
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. I am very sorry to hear about the issues you experienced during your stay. The loud shower and unpleasant smell are certainly not the standards we aim for, and I apologize for the inconvenience. Your feedback regarding the limited breakfast and the need for hotel improvements is also noted.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Front desk warned me not to park at the far end of the hotel for risk of burglary. Bathroom was worn, dingy, towels were rough enough to use as sand paper. Flooring in the room was gapped and uneven collecting dirt and grime. Table surfaces were sticky and felt unclean. The curtains were cheap and could not blockout the intense light from the lights in the parking lot aka the crime deterrent!
5.0分
商务出差
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The front desk Clerk Adam was such a gem he was very pleasant and professional made me and my family feel very comfortable and Welcomed very clean and quiet property will be back again just for leisure Thank you Adam
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. It's wonderful to hear about your positive experience at our property. We are so pleased that Adam's professionalism and welcoming demeanor made you and your family feel comfortable and valued. It's also great to know you appreciated the cleanliness and quiet atmosphere.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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I had requested a handicap accessible room but none was available. One of the light bulbs was blown. There was no remote control for the TV. I had to go to the front desk several times to resolve this issue. The remote did not work Friday night. The power turned on and you could only adjust the volume, higher.
Saturday morning I went to see what was on the menu for the continental breakfast. The only things that were offered was waffles, cold cereal, and bananas.
I returned to the front desk regarding the remote control and was given one that worked. Unfortunately, the closed captions were on and I couldn’t remove it. The manager had to come in a reprogram the remote to remove it.
The beds were comfortable and the location was idea.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Albany, GA. I am sorry to hear about the issues you experienced during your stay. I regret to hear that we were not able to accommodate your request with the room availability as well as the issues you had with the amenities. We acknowledge your feedback regarding the breakfast offerings. We will reflect on your comments to see how we can improve our guest experience. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
其他
Just needs to be more clean and get rid of the mold in the bathroom
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酒店回复: Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the worry of possible mold in the bathroom and state of cleanliness you described. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
Mold in the shower all over the roof. When told them they sounded like it didn't matter. When we have breathing problems.
Staff was ok nice and helpful but rooms are dated and dirty mold on walls and ceiling bathroom horrible renovation is much needed
They canceled my room reservation without my knowledge and I only found out that it was canceled because I wanted to update the dates. The site was still trying to pull money after I was told the reservation was canceled. Also, apparently it had been canceled for days.
This was by far the dirtiest most run down hotel I’ve ever stayed in. They need to fire whoever is cleaning the rooms. It’s also extremely outdated. I would only book at this hotel again if I was absolutely desperate.
Room was in very poor condition, no blinds on the windows, towels small and thin, looked like some huge water stains on the ceiling and in the bathroom. Light fixtures were in poor condition. Floor looked dirty
The shower was very loud the room had a very sour smell to it. The breakfast was very limited. The hotel is old and needs improvements
Front desk warned me not to park at the far end of the hotel for risk of burglary. Bathroom was worn, dingy, towels were rough enough to use as sand paper. Flooring in the room was gapped and uneven collecting dirt and grime. Table surfaces were sticky and felt unclean. The curtains were cheap and could not blockout the intense light from the lights in the parking lot aka the crime deterrent!
The front desk Clerk Adam was such a gem he was very pleasant and professional made me and my family feel very comfortable and Welcomed very clean and quiet property will be back again just for leisure Thank you Adam
I had requested a handicap accessible room but none was available. One of the light bulbs was blown. There was no remote control for the TV. I had to go to the front desk several times to resolve this issue. The remote did not work Friday night. The power turned on and you could only adjust the volume, higher.
Saturday morning I went to see what was on the menu for the continental breakfast. The only things that were offered was waffles, cold cereal, and bananas.
I returned to the front desk regarding the remote control and was given one that worked. Unfortunately, the closed captions were on and I couldn’t remove it. The manager had to come in a reprogram the remote to remove it.
The beds were comfortable and the location was idea.
Just needs to be more clean and get rid of the mold in the bathroom