酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Covington, GA. We are pleased to hear that you found our location to be convenient and well-situated. We strive to provide our guests with an accessible and desirable location for their travels. Your feedback is appreciated and helps us understand what aspects of our hotel are most valued by our guests. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
4.0分
商务出差
原文
翻译提供方：Google
前台工作人员很热情，可以安心休息。
展开
酒店回复: HomeTowne Studios by Red Roof Covington, GA에서의 숙박에 대해 알려주신 Jiyoon님, 감사합니다. 저희 직원이 친절하고 객실이 편안해서 다행이었습니다. 귀하와 같은 긍정적인 고객 피드백은 Red Roof의 모든 직원에게 항상 격려가 되며, 지속적으로 서비스 품질을 개선하기 위해 노력하고 있습니다.귀하의 리뷰에 다시 한번 감사드립니다. 앞으로도 Red Roof 지점에서 우리와 함께 경험을 반복해 주시면 기쁘게 생각합니다.감사합니다,올리비아빨간지붕경영Redi응답 전문가
2.0分
家庭亲子
原文
翻译提供方：Google
很脏，还有蟑螂，我真的不喜欢。
展开
酒店回复: Estimada Hilda,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ MIAMI AIRPORT. Lamentamos que haya tenido una experiencia menos que satisfactoria, lo que provocó su calificación de 0/10. Nos esforzamos por brindar a los huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me decepcionó leer el encuentro que describió con respecto a la falta de limpieza y las plagas. Gracias a sus comentarios, podemos seguir trabajando para brindar una estadía excepcional a todos nuestros huéspedes.Sería un placer que se quedara con nosotros nuevamente en el futuro para mostrarle nuestros avances positivos para mejorar su experiencia con nosotros.Sincerely,ChirellRediresponse Specialist
3.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Ronald, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Covington, GA. At Red Roof we are thrilled to know that you made us your choice of stay and you were satisfied. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, LaTundeRed Roof Management RediResponse Specialist
1.0分
朋友出游
原文
翻译提供方：Google
错误🙈
展开
酒店回复: Dear Dina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS COVINGTON GA. It's saddening to hear that you encountered insects while with us. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Red Roof apologize for any inconvenience caused. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management
1.0分
其他
展开
Nasty Staff with Nastier Work Ethics; NEVER AGAIN!
This reservation was made to visit with a friend who was attending the same rabbit show that I was attending. At the last moment, I had a medical emergency that prevented my attendance, but my friend was still going. When she showed up to check in, a black man wearing a mask was very rude to her and wouldn't allow her to check in. No call was made to the number on file. No message was sent to me (since I made the reservation). But my friend was treated so badly that she had to find a room elsewhere. I was embarrassed and angry to learn that she had been treated so poorly. I'm not just angry and embarrassed, but I'm absolutely shocked to have a hotel chain that I frequently use disappoint me so terribly. I was charged for a room that no one even got to utilize. I sincerely hope that charge for one night was worth destroying a customer relationship. I will never darken the doorstep of a Red Roof hotel again. Disgraceful.
展开
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at the HomeTowne Studios Covington, GA. I am deeply sorry to hear about the distressing experience your friend had while attempting to check in. I understand your embarrassment and anger regarding the rude treatment she received and the fact that you were charged for a room that was not used. This is not the standard of service we aim to provide and I sincerely regret any disappointment or inconvenience this has caused. We aim to provide a better experience for all our guests and it saddens me that this was your takeaway during your visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
We drove only 2 miles to a very busy great Mexican restaurant and other shops.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios Covington, GA. It sounds like you enjoyed the convenience of our location and its proximity to local restaurants and shops. We are pleased you found a great Mexican restaurant nearby and that it was easily accessible. We aim to provide a location that allows our guests to explore the area with ease.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
其他
Great place and location.
Great place to stay. Good facilities and large rooms. Friendly staff.
整个房间都很脏我不得不去办公室说我的床单很脏。电话坏了，马桶座圈坏了。冰箱很脏，房间闻起来再也不会像****了。另外，他们没有房间的凭证，他们说他们不支付朋友，所以我已经付了钱，过了一段时间才拿到房间。
这是我见过的最糟糕的地方。我总是很积极，但这次如果我可以输入-10，我会的。这个地方脏得令人难以置信。浴室里甚至还有蟑螂。常年有人居住在这个地方，这并不令人放心。大楼里和房间里的气味都令人难以忍受。墙壁是纸做的，由于靠近高速公路，噪音不断。不幸的是，我没什么好说的，所以不要犯我们犯的错误，去其他地方吧，那里有很多干净的酒店，但由于我们开了 30 个小时的车，而且已经很晚了，我们到那里住了一晚，但我们没有睡觉，我们不得不很早就离开这个可怕的地方。
位置很好
前台工作人员很热情，可以安心休息。
很脏，还有蟑螂，我真的不喜欢。
好的
错误🙈
Nasty Staff with Nastier Work Ethics; NEVER AGAIN!
This reservation was made to visit with a friend who was attending the same rabbit show that I was attending. At the last moment, I had a medical emergency that prevented my attendance, but my friend was still going. When she showed up to check in, a black man wearing a mask was very rude to her and wouldn't allow her to check in. No call was made to the number on file. No message was sent to me (since I made the reservation). But my friend was treated so badly that she had to find a room elsewhere. I was embarrassed and angry to learn that she had been treated so poorly. I'm not just angry and embarrassed, but I'm absolutely shocked to have a hotel chain that I frequently use disappoint me so terribly. I was charged for a room that no one even got to utilize. I sincerely hope that charge for one night was worth destroying a customer relationship. I will never darken the doorstep of a Red Roof hotel again. Disgraceful.
We drove only 2 miles to a very busy great Mexican restaurant and other shops.
Great place and location.
Great place to stay. Good facilities and large rooms. Friendly staff.