酒店回复: Dear Darryl, Thank you for sharing your thoughts. We’re sorry to hear that your stay didn’t meet expectations, particularly with the view and noise impacting your visit. Your feedback is important, and we’ll use it to improve the experience for future guests. We’d love the chance to provide a better experience should you decide to stay with us again in the future. Kind regards, Guest Services, Curtis Central Apartments
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家庭亲子
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翻译提供方：Google
尽管 wotif 电子邮件中声明办公时间为下午 6 点，但办公室周一下午 3 点并未开放。
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酒店回复: Dear Chris,Thanks for your feedback regarding your recent stay at Curtis Central Apartments.We apologise that the office wasn't open when you arrived, despite the stated hours on the Wotif email. We understand this must have been frustrating. We are currently looking into why the office was closed early that day and will take appropriate action to prevent this from happening again.We appreciate you bringing this to our attention and hope you otherwise enjoyed your stay with us.Travel safely to your next destination, and we hope to see you again soon!Kind regards,Guest Services,Curtis Central Apartments
酒店回复: Dear Nicole,Thank you for sharing your feedback. We're sorry that noise from the nearby pub and bed comfort impacted your stay. It's good to know that the apartment had everything you needed for a long stay. Thanks for letting us know and travel safe.Kind regards, Guest Services Curtis Central Apartments
酒店回复: Dear Carol,Thank you for sharing your experience at Curtis Central Apartments. We're glad you enjoyed the spacious unit and the views, as well as the convenient location next to the restaurant and close to the park and river. We apologize for any confusion regarding office hours and the lack of clear directions for accessing the building in poor weather. We'll review our communication materials to ensure clearer instructions are provided. We also appreciate your feedback on the air conditioning and will look into this matter. Thank you for acknowledging our friendly receptionist! We hope to see you again soon, under better weather conditions!Kind regards,Guest Services, Curtis Central Apartments
酒店回复: Dear Kenneth,Thank you for staying with us and sharing your feedback. We’re glad you had a good stay overall, though we’re sorry the cleanliness wasn’t up to standard on this occasion. Thanks for bringing it to our attention — we’ll be following up with the team to ensure improvements are made.We hope to welcome you back again soon for a more polished experience.Kind regards, Guest Services Curtis Central Apartments
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家庭亲子
原文
翻译提供方：Google
空调效果确实不太好。而且提供的信息也过时了。停车场的门禁密码很旧，非营业时间的电话号码也很旧……
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酒店回复: Dear Chris,Thank you for choosing to stay at Curtis Central Apartments and for sharing your feedbackWe apologise for the issues you encountered with the air conditioning and the outdated information provided. We take your feedback seriously and will work to ensure that our systems and information are up-to-date for future guests.We hope that despite these issues, you had a pleasant stay with us and enjoyed your holiday season. We wish you a wonderful year ahead and safe travels to your next destination. Should your travels bring you back to our area, we would be delighted to have the opportunity to provide you with an improved experience.Kind Regards,Guest ServicesCurtis Central Apartments
酒店回复: Dear Brodie,Thank you for your recent review. We sincerely apologise for the issues you experienced during your stay.We appreciate your feedback, and we are committed to addressing these concerns to ensure a higher level of service and a more enjoyable stay for our guests.We value your patronage and hope you will give us another opportunity to provide you with an improved experience in the future.Best regards,Curtis Central Apartments
公寓基本没有服务。这个倒是符合预期。关键是入住当天飞机晚上8点到的。酒店下午五点就没有服务人员了，没法办理入住。酒店大堂因为没有钥匙无法进入。后来是其它客人下楼，才进入大堂。然后是因为其它客人错拿了我们的房卡，我们才有了房卡，不然当晚就露宿街头了。五点后到达的外国客人都收到酒店通知，告知五点后到达如何在门外的信箱取钥匙。并且有密码。我没有收到这方面的信息。应该是携程这方面没有协调好。希望携程以后订国外的公寓酒店要注意协调。并且酒店的应急电话也没人接听。
第二次旅行，真可惜。照片里的景色跟我们的体验不太一样，因为我们看到的是停车场，可以听到车辆和隔壁俱乐部的噪音。对我们六岁的孩子来说不太好。我们还会再来这个地区，但会预订其他地方。
尽管 wotif 电子邮件中声明办公时间为下午 6 点，但办公室周一下午 3 点并未开放。
即使门窗紧闭，也吵得要命！离酒吧不远，酒吧周四晚上全天营业，所以整天都能听到酒吧的喧闹声、音乐声，还有街上醉汉打架的声音等等。所有房间的床都有弹簧，会勒到后背。住起来很不舒服。除此之外，公寓里其他设施一应俱全，足以满足你长期住宿的需求。
请确保在办公室下午5点前到达。文件上写着下午6点。没有地图指引如何前往大楼后方，尤其是在天黑和下雨的时候。
两居室公寓宽敞，远处景色优美。隔壁有一家不错的餐厅。步行即可到达公园和河流。空调有点不稳定。
接待员很友好
这是我住过的最肮脏、最破旧的地方之一。从我下午 2:30 到达开始，由于接待处无人，所以无法进门。在有人愿意接听之前，我不得不拨打外面标志上的号码（自费）几次。然后我被引导到一个钥匙箱。显然我应该收到一封电子邮件来解释这一点，但我没有，而且我下午看到的其他两组也有同样的问题。当我到达房间时，正如您从照片中看到的那样，一切都很糟糕。地毯很脏，抽屉很脏，沙发看起来像是从垃圾场里拿出来的，我只能想象上面长着多少细菌。然后尝试打开电视，但没有成功。检查了遥控器电池，正如您从照片中看到的那样，显然已经很长时间没有工作了。接待处仍然没有人告知这个问题或房间缺乏清洁度。接待处也没有人办理退房手续，也没有指示将钥匙留在哪里。再次必须拨打无数次电话才有人接听。帮自己一个忙，留在别处
唯一的抱怨是公寓有点脏
空调效果确实不太好。而且提供的信息也过时了。停车场的门禁密码很旧，非营业时间的电话号码也很旧……
主浴室很脏，淋浴有异味，无法使用。床坏了，洗碗机里有脏盘子。凌晨 3 点，参加聚会的人从俱乐部散去，发出的噪音足以让我们几个小时无法入睡。
这不是我们第一次来这里。没有什么太大的变化。为什么要花高价买一套 25 平方米的公寓，而你可以以更便宜的价格买一套 4 倍大小的公寓。两间卧室和浴室已经超出了我们的需要。还有厨房、餐厅、休息室和阳台。我确实喜欢有点空间。而且这里的景色是海港周围最好的景色之一。我们知道我们的 4 x4 可以停在他们的停车场，虽然这次我觉得我们可能停错了。我们被引导到平常的停车场，但找不到我们的号码，可能在另一个停车场。无论如何，我们还是呆在那里，在一个普通的地方。淋浴不是我用过的最好的，但它过去了，另一个房间的浴缸上方的淋浴我无法使用，因为它有一个开关机制，你必须与浴缸交换。不过床很好。他们还有一本非常好的迎宾手册，甚至告诉你如何使用精彩的电视和 Foxtel。额外福利... 说明书让一切变得如此简单。我认为有 3 个空调...