酒店回复: Dear Rachel,Thank you for your detailed feedback. It’s reassuring to hear that the team made a positive impression, and your kind words about their efforts are truly appreciated. However, the rest of your experience is deeply concerning. The condition and cleanliness you described fall far short of the standards expected, and this is being addressed with urgency by the appropriate teams. We recognize the seriousness of your concerns and regret the discomfort caused. Your input is invaluable in guiding necessary improvements, and we hope to earn the opportunity to deliver a significantly better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Guest,We’re sorry your experience fell far below expectations. While the building is older, the condition you described is not what we strive to offer. Our kitchenware and coffee makers are kept at the front desk to ensure they are thoroughly cleaned between guests and are available upon request. We understand that the presentation of your room left you feeling frustrated, and we will share your feedback with our team to ensure better attention to detail moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
住宿条件更差
如果想住，请另找一家
员工粗鲁无礼
甚至不提供洗发水、香皂和干净毛巾
床上有头发，所以床单都没人洗
房间又臭又小
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酒店回复: Dear Guest,We're sorry your stay didn't reflect the standards we aim to uphold. Our toiletries and towels are kept at the front desk to ensure every item is freshly prepared for each guest, and we will ensure our team communicates this more clearly. We also regret the condition of your room fell short, and we'll address your concerns with the team to ensure improvements are made. Thank you for sharing your experience. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
酒店回复: Dear Michael,Thank you for taking the time to share your observations. We’re disappointed to know that the condition of the hallways and bathroom did not reflect proper attention to detail. Cleanliness in both common areas and guest rooms is essential, and your feedback highlights where stronger oversight is needed. We also understand your frustration regarding the limited breakfast offering. While it remains convenient for some guests, we recognize that expectations have shifted and will share your comments with team as we evaluate future options. We appreciate your honesty and the opportunity to improve.Sincerely,Hotel Management
2.0分
家庭亲子
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The property is a great location. After that it’s dirty and really old. The countertops were burnt and blistered and part of the veneer was missing from several cabinets. The refrigerator and stove were discolored and rusty. The fridge made a noisy sound the whole time. The bathroom needed to be painted and there were rust and water spots all over the ceiling. In the main bedroom there was a very beat up dresser that had seen way better days. Should probably just be thrown away. The walls needed to be painted and there was a giant booger on the wall next to one of the paintings. The good part was towels and linens were all nice and clean. Glad it was only one night.
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酒店回复: Dear Joy, Thank you for your feedback. We sincerely apologize for the condition of your room and the inconvenience this caused. While we are glad you found the linens and towels clean and appreciated our convenient location, we regret that other aspects of your stay did not meet your expectations. Your detailed observations have been shared with our maintenance and housekeeping teams to guide improvements. We are committed to enhancing the guest experience and hope you will consider returning to see the positive changes we are implementing. We truly appreciate you bringing this to our attention.Sincerely,Hotel Management
2.0分
其他
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The walls were chipped.There were stains on the counter stains on the wall. The room was not clean.There was food under the bed. The air made us extremely congested, and everyone has already nose Leaving. I actually was extremely disappointed that I was charged so much.And this was the type of room that I received. I would never stay here again.
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酒店回复: Dear Jazmin, Thank you for taking the time to share your review with us. We sincerely apologize that the condition of your room did not meet your expectations and that you experienced discomfort during your stay. The issues you encountered with cleanliness and maintenance are not reflective of the standards we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams to help improve both the comfort and quality of our rooms. We appreciate your input and regret that your experience fell short. Should you reconsider, we would welcome the chance to provide you with a far better stay in the future.Sincerely,Hotel Management
5.0分
商务出差
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Clean, comfortable, great location -
Stayed here many times, will be staying again. Clean, comfortable room with a kitchen across the street from Ralph's and Walmart - save and eat well too! The lack of some amenities are made up by friendly customer focused staff. Close to Magic Mountain, Route 5, and The Old Road, easy access to all of the Santa Clarita Valley. Public transportation is an easy walk away. A greatvalue for travelers who are looking for a safe, no-frills place to sleep, eat, get work done or visit.
1.0分
其他
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Shower curtain hanged about 10 in away fro shower. Spiders in tub. Bed sheets dirty with hairs stains on counter in bath room. Towels we’re disgusting and dingy.
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酒店回复: Dear Sergio, We’re sorry to hear that your stay fell short of expectations. Cleanliness and guest comfort are essential to us, and we regret that we didn’t meet these standards during your visit. Your observations will be shared with our team to address these issues and prevent them from happening in the future. We appreciate your patience and look forward to the opportunity to provide a significantly improved experience. Take care!Sincerely,Hotel Management
房间很好，卫生很好，推荐
服务友好
我对这家酒店感到很困惑……首先，工作人员很棒！非常友好，乐于助人。但是，房间很脏。陈旧、廉价、破旧的家具，只有一条床单（除非你要毯子），而且地板脏得你的脚和鞋底都黑了。我敢说，你用湿巾擦地板，溅起的黑色污渍会让你吐出来。我们还不得不换了两次房间——一次是因为冰箱坏了，另一次是因为第二个房间的厕所堵塞了，满是粪便！这意味着客人之间的清洁过程甚至不包括打开马桶盖，更不用说清洁了。太恶心了！经理为了弥补房间的麻烦，给了我们一晚五折的优惠。我不明白他们是如何留住这么优秀的前台员工的，因为这栋楼太恶心了。他们需要去更好的酒店工作，这样这个地方才能被谴责……至少没有虫子，我想……
酒店很旧，需要升级改造。房间很脏。酒店说有小厨房，但房间里没有餐具，甚至连咖啡壶都没有。真是浪费钱，以后再也不住那里了。酒店官网居然有这样的设施，真是令人失望。
住宿条件更差
如果想住，请另找一家
员工粗鲁无礼
甚至不提供洗发水、香皂和干净毛巾
床上有头发，所以床单都没人洗
房间又臭又小
走廊需要吸尘。浴室地板拖了好几个星期，马桶里积满了污垢和霉菌。疫情期间，为了省钱，还在吃着外带早餐。
The property is a great location. After that it’s dirty and really old. The countertops were burnt and blistered and part of the veneer was missing from several cabinets. The refrigerator and stove were discolored and rusty. The fridge made a noisy sound the whole time. The bathroom needed to be painted and there were rust and water spots all over the ceiling. In the main bedroom there was a very beat up dresser that had seen way better days. Should probably just be thrown away. The walls needed to be painted and there was a giant booger on the wall next to one of the paintings. The good part was towels and linens were all nice and clean. Glad it was only one night.
The walls were chipped.There were stains on the counter stains on the wall. The room was not clean.There was food under the bed. The air made us extremely congested, and everyone has already nose Leaving. I actually was extremely disappointed that I was charged so much.And this was the type of room that I received. I would never stay here again.
Clean, comfortable, great location -
Stayed here many times, will be staying again. Clean, comfortable room with a kitchen across the street from Ralph's and Walmart - save and eat well too! The lack of some amenities are made up by friendly customer focused staff. Close to Magic Mountain, Route 5, and The Old Road, easy access to all of the Santa Clarita Valley. Public transportation is an easy walk away. A greatvalue for travelers who are looking for a safe, no-frills place to sleep, eat, get work done or visit.
Shower curtain hanged about 10 in away fro shower. Spiders in tub. Bed sheets dirty with hairs stains on counter in bath room. Towels we’re disgusting and dingy.