The owner was very accomodating and the room is clean & spacious
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酒店回复: Thank you so much for your kind words! We're delighted to hear that you found the room clean and spacious, and that the owner was accommodating. Your feedback means a lot to us and we look forward to welcoming you back again soon!
4.0分
其他
Easy check-in process, comfortable beds and I like the amenities in the motel style kitchen.
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酒店回复: Thank you for your kind review! We're glad to hear you enjoyed the easy check-in, comfortable beds, and well-equipped kitchen. We appreciate your feedback and hope to welcome you back soon!
2.0分
情侣出游
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None of the televisions were working in any room. They knew this before people arrived but there was no reduction in price. Very unhappy as we couldn't get any picture using the internet either.
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酒店回复: "Thank you for your feedback. We sincerely apologise for the inconvenience caused by the televisions not working during your stay. We understand how important this is, and we regret that it impacted your experience. Please know we are addressing the issue to ensure it doesn’t happen again. If there’s anything we can do to make it right, feel free to reach out to us directly."
3.0分
情侣出游
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Room was clean enough but shower needed some exit mould. Light flickering. Fixed on request by friendly guy. Dirty dishes from someone’s room service left outside room for 36 hours. Entrance flooded during a storm. Person on front desk average, not overly friendly. Overall, adequate but will try to find something better next time.
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酒店回复: Thank you for your detailed feedback. We’re glad you found the room clean and appreciated the quick response from our staff. We sincerely apologise for the issues with the shower, flickering light, and the delay in clearing room service dishes. We will address these concerns with our team to prevent them in the future. Regarding the entrance flooding and front desk service, we’ll work on improving both to enhance the guest experience. We value your comments and hope you’ll give us another chance in the future to provide a better stay.
1.0分
家庭亲子
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Incredibly disappointed. Spa had faeces floating in it. The bathroom was unclean. The window sill had the word “yuck” written in the dust from a previous occupant.
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酒店回复: Dear Katrina,We are deeply sorry to hear about your recent experience at our property. Please accept our sincerest apologies for the conditions you encountered – this is far from the standard we strive to maintain.Cleanliness is one of our top priorities, and we fell short in your case. Your feedback has been shared with our housekeeping and maintenance teams for immediate action. Rest assured, we are conducting a thorough review and implementing stricter quality control measures to prevent anything like this from happening again.Thank you for bringing this to our attention, and we hope to have the chance to provide you with a vastly improved experience in the future.
1.0分
家庭亲子
Reception was unattended. Room was dirty, rubbish not cleaned from previous guest. Air Conditioning/heater did not work.
3.0分
商务出差
It was good for a last minute booking, so I wasn’t very picky. It was just little things: 1) TV wouldn’t work, 2) light flickering in the room.
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酒店回复: Thank you for your feedback! We're glad to hear that our hotel was a convenient option for your last-minute booking. We apologize for the issues with the TV and the flickering light. Your comments are valuable to us, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.
4.0分
商务出差
Busy area
Noisy with trains going past
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酒店回复: "Thank you for your feedback! We understand that the area can be busy and that the trains might create some noise. We’re always looking for ways to improve, and your input helps us ensure a better experience for everyone. If there’s anything specific we can do to enhance your visit, please let us know!"
住了一晚，体验还是不错的，当地警察也会选择的住处。
房间很干净，员工也很友好，唯一不足是空调坏了。
The owner was very accomodating and the room is clean & spacious
Easy check-in process, comfortable beds and I like the amenities in the motel style kitchen.
None of the televisions were working in any room. They knew this before people arrived but there was no reduction in price. Very unhappy as we couldn't get any picture using the internet either.
Room was clean enough but shower needed some exit mould. Light flickering. Fixed on request by friendly guy. Dirty dishes from someone’s room service left outside room for 36 hours. Entrance flooded during a storm. Person on front desk average, not overly friendly. Overall, adequate but will try to find something better next time.
Incredibly disappointed. Spa had faeces floating in it. The bathroom was unclean. The window sill had the word “yuck” written in the dust from a previous occupant.
Reception was unattended. Room was dirty, rubbish not cleaned from previous guest. Air Conditioning/heater did not work.
It was good for a last minute booking, so I wasn’t very picky. It was just little things: 1) TV wouldn’t work, 2) light flickering in the room.
Busy area
Noisy with trains going past