酒店回复: Dear Guest,We apologize for the inconvenience caused during your stay. We understand the importance of accessibility and will work on decluttering the rooms to ensure wheelchair coordination is smoother. We'll also address the concerns regarding the employee's behaviour to create a more comfortable environment for all guests. Thank you for sharing your feedback, and we hope to improve your experience in the future.
酒店回复: Hi Mary,I'm sorry to hear that you experienced some issues during your stay. The uneven stairs and the problem with the door not latching correctly should not have happened, and I understand that it must have been frustrating to deal with the smoke alarm and the heater noise as well.It's good to know that the front desk staff were able to assist you with the smoke alarm battery. Thank you for sharing your feedback and allowing the hotel to improve its facilities and services. We hope to have the chance to serve you again on your next visit.
酒店回复: Hi Margaret,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
2.0分
其他
原文
翻译提供方：Google
这里说你应该有一台冰箱和一台微波炉，但我的房间里没有微波炉
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience regarding the missing microwave in your room. We'll address this issue promptly to ensure a more comfortable stay for our guests. We hope you will give us another opportunity to provide you with a better stay.
1.0分
其他
原文
翻译提供方：Google
我使用信用卡预订，但仍被要求支付 20 美元押金。金属楼梯外墙破损。泳池里满是污垢。制冰机坏了。
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we'll address the issues with the exterior stairs, pool, and ice machine immediately to ensure a better experience for our guests in the future.
1.0分
家庭亲子
原文
翻译提供方：Google
我记错了街道地址，我和我的家人开了 13 个小时的车才到达目的地，离目的地大约 3 个小时
但这是我的错
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the incorrect address provided. We understand that it was your mistake and we sincerely apologize for the inconvenience and the long drive you and your family endured. We appreciate your understanding and hope to provide a better experience in the future.
房间很干净 服务态度很好 也没有收取押金
多花点钱，住在别的地方。我们的房间很脏，到处都是苍蝇。墙壁和地板很脏，门板松了，门框脱落了。不知道镜子上的斑点是血迹还是别的什么。加分项是外面的灯亮着，停车位很亮。由于我们预付了，所以无法退款。
我洒了一些东西，当我擦干净时，抹布应该是白色的。它上面全是地板上的污垢留下的痕迹。而且房间里到处都是蚂蚁。
我的房间里有蟑螂——我醒来时发现有一只蟑螂在床上朝我爬来。情况太糟糕了，我根本睡不着。而且室外的走道很脏，上面满是鸟屎。墙壁也凹凸不平。这是我住过的最糟糕的 Motel 6 之一。
房间里摆满了随意摆放的家具，很难协调轮椅。尽管我特别要求这样做。离开时，一名男员工看着我把整个车都装上车。奇怪的氛围。作为独自旅行的女性，我不推荐这家酒店。
楼梯不平整，临时修好了。烟雾报警器在蜂鸣，到达时需要电池。前台给了我电池，但我正站在椅子上，想弄清楚在哪里/如何安装它，而我只想上床睡觉。门没有锁上，没有摆弄，螺栓区域用力很大。甚至不确定它是否从外面锁上了……加热器发出很大的嘎嘎声。如果是持续不断的嗡嗡声而不是不断变化的噪音，噪音会更容易忍受。
那里住着一半的人。派对很吵闹。后来变糟了。打电话给前台。周围有几家烧烤店。后面的围栏被拆掉了。我不明白汽车旅馆和出租的事情。这不是个好主意。我们很多人都在撕毁新的室内设计。门窗很脏。浴室很破旧。不适合 4 岁的儿童
这里说你应该有一台冰箱和一台微波炉，但我的房间里没有微波炉
我使用信用卡预订，但仍被要求支付 20 美元押金。金属楼梯外墙破损。泳池里满是污垢。制冰机坏了。
我记错了街道地址，我和我的家人开了 13 个小时的车才到达目的地，离目的地大约 3 个小时
但这是我的错