酒店回复: Dear Jorge,Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó del desayuno, el ambiente tranquilo y la limpieza general del hotel. También agradecemos sus amables palabras sobre nuestro equipo.Lamentamos sinceramente que el servicio de limpieza no haya cumplido con sus expectativas y que haya tenido que solicitar toallas. Ya estamos revisando nuestros procedimientos para asegurarnos de que esto no vuelva a ocurrir.Su opinión es muy valiosa y nos ayuda a mejorar. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una estadía aún más cómoda y completa.
4.0分
其他
原文
翻译提供方：Google
我喜欢这里的一切，我每次来这家酒店都喜欢住在这里，但是淋浴间里有头发，床单感觉很痒
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酒店回复: Dear Isabel,Thank you so much for your continued loyalty and for sharing your experience. We’re thrilled to hear you love staying with us—it truly means a lot. I’m very sorry about the issues you encountered with the shower and linens. That’s not the standard we aim to uphold, and I’ll be following up with our housekeeping team to ensure this is addressed.Esperamos poder ofrecerte una experiencia aún más cómoda y libre de inconvenientes en tu próxima visita. ¡Gracias por confiar en nosotros!
5.0分
家庭亲子
原文
翻译提供方：Google
好地方，安静，服务好。
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酒店回复: Dear YamiledNos alegra saber que disfrutaste de un lugar tranquilo y de nuestra atención. ¡Gracias por calificarnos con un 10/10! Esperamos darte la bienvenida nuevamente muy pronto.
5.0分
其他
Amazing staff, service and great room! Very clean facility, quiet, and comfy. Will definitely stay next time I come to Colombus.
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酒店回复: Dear Meury,Thank you for your wonderful feedback and perfect rating! We’re thrilled to hear you enjoyed our staff, service, and accommodations. It’s great to know you found the facility clean, quiet, and comfortable. We look forward to welcoming you back on your next visit to Columbus.
4.0分
商务出差
Room clean but, you don't get room services while you stay in the hotel. You can hardly see staff around.
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酒店回复: Thank you for your feedback. We’re glad to hear you found the room clean, as we take pride in maintaining high housekeeping standards. We’re sorry, however, that you felt the lack of room service and staff presence impacted your stay. Your comments are important, and we’ll be reviewing our service approach to ensure guests feel supported and attended to throughout their visit. We appreciate you bringing this to our attention.
3.0分
其他
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The staff was very nice but the rooms were not great. There was no toilet paper holder, the shower was lukewarm and the room looked rough. The beds were comfortable at least.
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酒店回复: Dear Robert,Thank you for your feedback and for recognizing our staff’s hospitality. We're sorry to hear that your room did not meet expectations. Your comments about the shower temperature, room condition, and missing amenities have been noted for immediate review. We're glad the beds provided some comfort, and we hope to offer a more complete experience on your next visit.
3.0分
其他
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Tub was super slow draining, AC was not powerful at all it seemed to get worse and worse, it's probably broken, breakfast was not good, beds were hard like not very comfortable.
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酒店回复: Thank you for sharing your experience. I’m very sorry to hear about the issues you encountered with the tub, air conditioning, breakfast, and bed comfort. This is not the standard we aim to provide. I’ve shared your comments with our maintenance and hospitality teams so we can address the drainage and AC problems promptly, review our breakfast offerings, and reassess bedding comfort. We appreciate your feedback, as it helps us improve, and we hope you’ll consider giving us another chance in the future.
1.0分
其他
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There was mold on ceiling, sheets were not clean. When I checked into the room the bathroom was not clean there was mold. The elevator was sketchy and in the last day it was broken. I had to carry my luggage down three flights of stairs.
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酒店回复: Dear Derrick,Thank you for your feedback. We're truly sorry for the issues you encountered during your stay. Cleanliness and safety are top priorities, and it's clear we fell short. We understand how frustrating it must have been to find mold, unclean linens, and a malfunctioning elevator, especially when it impacted your departure. While the elevator was repaired the same day, we regret the inconvenience it caused. Your comments have been shared with our management and maintenance teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention.
5.0分
家庭亲子
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If you are looking for location super close to Fort Benning this is it only a 5 min drive. Rooms where clean, bed was comfortable, room was very spacious. Very quiet, check in was a breeze.
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酒店回复: Dear Alicia,Thank you for the fantastic review! We're thrilled to hear you enjoyed the clean, spacious room, comfortable bed, and smooth check-in and that our location near Fort Moore was exactly what you needed. We appreciate your kind words and hope to welcome you back again soon!
3.0分
其他
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The bed was comfortable, i found a dead cockroach on my night stand at check in and i showed it to the maintenance. I kept an eye for orhers but did not see it in my room but found another in the elevator. The AC unit had a mildew smell.. The bath tub was not cleaned thoroughly. It looked like dirt caked on and was rinsed but not scrubbed.
The dining area was nice and person el supervising breakfast was a little testy and in everybody’s private space. She is watching everyone like a hawk that made people uncomfortable and feeling invaded. The lotion dispenser did not have any lotion.
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酒店回复: Dear Esther,Thank you for your detailed feedback. We're glad the bed was comfortable, but we're truly sorry for the cleanliness and service concerns you encountered. Your comments about the room condition, breakfast experience, and amenities have been shared with our team for immediate review and improvement. We appreciate you bringing these issues to our attention and hope to provide a much better experience in the future.
我喜欢早餐，工作人员非常友好、安静、干净。我不喜欢他们没有打扫我的房间。我不得不向他们要毛巾，但仅此而已。其他一切都很好。
我喜欢这里的一切，我每次来这家酒店都喜欢住在这里，但是淋浴间里有头发，床单感觉很痒
好地方，安静，服务好。
Amazing staff, service and great room! Very clean facility, quiet, and comfy. Will definitely stay next time I come to Colombus.
Room clean but, you don't get room services while you stay in the hotel. You can hardly see staff around.
The staff was very nice but the rooms were not great. There was no toilet paper holder, the shower was lukewarm and the room looked rough. The beds were comfortable at least.
Tub was super slow draining, AC was not powerful at all it seemed to get worse and worse, it's probably broken, breakfast was not good, beds were hard like not very comfortable.
There was mold on ceiling, sheets were not clean. When I checked into the room the bathroom was not clean there was mold. The elevator was sketchy and in the last day it was broken. I had to carry my luggage down three flights of stairs.
If you are looking for location super close to Fort Benning this is it only a 5 min drive. Rooms where clean, bed was comfortable, room was very spacious. Very quiet, check in was a breeze.
The bed was comfortable, i found a dead cockroach on my night stand at check in and i showed it to the maintenance. I kept an eye for orhers but did not see it in my room but found another in the elevator. The AC unit had a mildew smell.. The bath tub was not cleaned thoroughly. It looked like dirt caked on and was rinsed but not scrubbed.
The dining area was nice and person el supervising breakfast was a little testy and in everybody’s private space. She is watching everyone like a hawk that made people uncomfortable and feeling invaded. The lotion dispenser did not have any lotion.