The wifi was terrible - would never hold a conference there that relied on internet access as you can’t even access emails
Coffee maker didn’t work in the room, called front desk to ask about getting a different one , they said sure but never showed up. Waited several hours then took the broken one to the desk and was told they would get a new one up to the room right away but this did not happen. Waited several more hours & again went the the front desk to inquire about it and staff had the “deer in the headlights” response I stayed at the desk til they found a coffee maker that I took to the room myself. Shameful customer service
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酒店回复: Dear Brenda, Thanks for taking the time to leave your review. We're really sorry to hear about the Wi-Fi issues and the whole coffee maker saga—that definitely shouldn’t have happened. We know how important reliable internet and a working coffee setup are, especially when you're trying to get things done or just enjoy your stay.It’s clear we dropped the ball on communication and follow-through, and we totally get how frustrating that must’ve been. We’re looking into what went wrong so we can make sure future guests don’t go through the same experience.Thanks again for the honest feedback—it helps us get better. We hope to make your stay outstanding next time you are in the area. Sincerely, Maria SmithGeneral Manager
5.0分
家庭亲子
The staff was very friendly, amenities are all within a short walking distance. Great for a night stay!
5.0分
家庭亲子
Great service at this property. The breakfast is really good. Clean and comfortable we enjoyed our stay
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酒店回复: Dear Terena, Thank you for your kind review! We're so pleased to hear that you enjoyed your stay and found the service, breakfast, and overall comfort to be just right. Our team works hard to create a welcoming and relaxing environment, and it’s wonderful to know that came through during your visit.We truly appreciate your feedback and look forward to welcoming you back for another great experience!Sincerely, Maria SmithGeneral Manager
4.0分
其他
Well kept motel but we were disappointed by the lack of scrambled eggs at breakfast and the explanation offered that they hadn’t received their order.
4.0分
其他
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Very good breakfast station .
Was asked if I wanted maid service after second day. They never showed up to make beds and replace towels or restock in room coffee supplies.
Why bother asking if you’re not going to do it anyway.
5.0分
其他
This place is new and was great. There are few options in the area and this was by far the nicest.
5.0分
家庭亲子
Clean room staff were excellent beautiful place. I would recommend it to everyone
5.0分
其他
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Great stay!
The hotel is new. The room was clean and comfortable. Has a nice heating/air conditioning unit that allows for good temperature control. The breakfast area was spacious and clean. There were lots of breakfast options available. The staff at the breakfast area were friendly and helpful. Front desk staff were knowledgeable and friendly.
5.0分
情侣出游
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The property was in excellent condition and well staffed with friendly people. The room was well apointed with a Keurig, small fridge and microwave. The king bed was very comfortable and the hot breakfast was equal to any I've had.
I must comment on one unique experience. I had not been in my room for 5 minutes when the front desk called to see if everything was to.my liking!! If all the Canalta hotels are to this standard I would not hesitate to use any of them.
5.0分
其他
A little place in Canada
The whole place is amazing. The hot tub was incredible each night.
The wifi was terrible - would never hold a conference there that relied on internet access as you can’t even access emails
Coffee maker didn’t work in the room, called front desk to ask about getting a different one , they said sure but never showed up. Waited several hours then took the broken one to the desk and was told they would get a new one up to the room right away but this did not happen. Waited several more hours & again went the the front desk to inquire about it and staff had the “deer in the headlights” response I stayed at the desk til they found a coffee maker that I took to the room myself. Shameful customer service
The staff was very friendly, amenities are all within a short walking distance. Great for a night stay!
Great service at this property. The breakfast is really good. Clean and comfortable we enjoyed our stay
Well kept motel but we were disappointed by the lack of scrambled eggs at breakfast and the explanation offered that they hadn’t received their order.
Very good breakfast station .
Was asked if I wanted maid service after second day. They never showed up to make beds and replace towels or restock in room coffee supplies.
Why bother asking if you’re not going to do it anyway.
This place is new and was great. There are few options in the area and this was by far the nicest.
Clean room staff were excellent beautiful place. I would recommend it to everyone
Great stay!
The hotel is new. The room was clean and comfortable. Has a nice heating/air conditioning unit that allows for good temperature control. The breakfast area was spacious and clean. There were lots of breakfast options available. The staff at the breakfast area were friendly and helpful. Front desk staff were knowledgeable and friendly.
The property was in excellent condition and well staffed with friendly people. The room was well apointed with a Keurig, small fridge and microwave. The king bed was very comfortable and the hot breakfast was equal to any I've had.
I must comment on one unique experience. I had not been in my room for 5 minutes when the front desk called to see if everything was to.my liking!! If all the Canalta hotels are to this standard I would not hesitate to use any of them.
A little place in Canada
The whole place is amazing. The hot tub was incredible each night.