酒店回复: Thank you, Ramon! We’re thrilled you had an excellent stay and hope to welcome you back to Taos Valley Lodge soon.
3.0分
家庭亲子
It was disappointing the tub was barely draining, no soap in dispenser. The chargers were broken found only one wall receptacle working it was on the far wall.
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酒店回复: Dear Steve,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the tub drainage, soap dispenser, and room outlets. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.Our maintenance team has been informed to address these concerns immediately to prevent future inconvenience.We value your feedback and hope to have the opportunity to provide you with a much better stay in the future.Warm regards,Taos Valley Lodge Team
5.0分
其他
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The lobby is great, the restaurant in the lobby was outstanding. The rooms are clean and modern. I don't know what to say negative about this place. There just isn't anything
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酒店回复: Thank you so much for your amazing review! We’re thrilled you enjoyed our lobby, restaurant, and modern rooms. It’s wonderful to know everything met your expectations — feedback like yours truly makes our day. We can’t wait to welcome you back!
5.0分
其他
We arrived late and staff called to make sure they were ready for our arrival. Very nice staff and everything was so clean. The lobby area was nice.
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酒店回复: Thank you for taking the time to share your experience! We're so glad our team made your arrival easy and welcoming. It’s great to know you appreciated the clean space and inviting lobby — we’d love to have you back again!
5.0分
情侣出游
Staff was very friendly, room was clean and comfortable, and enjoyed the coffee shop for breakfast.
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酒店回复: Thank you for your kind review! We’re delighted you enjoyed your stay, found your room comfortable, and liked our coffee shop breakfast. We look forward to welcoming you back soon!
5.0分
其他
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The staff at this lodge really go out of their way to accommodate guests. Our room appears to have been updated recently and was very comfortable and clean. For Taos, NM, you can't get a better room for the price.
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酒店回复: Thank you so much, Cinda, for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed your stay and appreciated our team’s hospitality, as well as the comfort of your updated room. Your kind words mean a lot to us. We hope to welcome you back to Taos Valley Lodge again soon!
3.0分
家庭亲子
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We were greeted with a smile & guest box. The stay was comfortable but the floors had not been fully cleaned. I walked barefoot & ended up with a black foot from all the dirt. Good thing guest slippers were provided. Otherwise, it was cleaned as expected. There was only one garbage can, so requested the can be dumped. I was told housekeeping cleans every 3 days. I received the 2 extra towels & chased housekeeping down for another bag in exchange for garbage. We had 3 adults & was given 4 towels, 2 hand towels, 2 washcloths. Do the math. When the fire alarm was beeping, we did receive a quick response to change the batteries. The toilet seat was also very loose though. Overall, it was ok, but I would try somewhere else first, if we ever come back to Taos.
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酒店回复: Thank you, Aileen, for taking the time to share your detailed feedback. We’re glad you appreciated our warm welcome, guest box, and quick response to the fire alarm. We sincerely apologize for the issues you experienced with the floor cleanliness, towels, garbage service, and the toilet seat. Your comments are very helpful, and we’ll review them with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide a better experience should you return to Taos.
5.0分
其他
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Great Stay in Tais
We learned that the hotel had recently been remodeled. Well, if true it was done very well. Comfortable, spacious, clean rooms. Friendly, helpful staff. Beautiful Coffee bar which we were told would add bar/restaurant features. We highly recommend this hotel.
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酒店回复: Thank you, Paul, for your wonderful feedback. We’re delighted that you enjoyed our remodeled rooms, our staff’s hospitality, and the coffee bar. We’re pleased to announce that the Pour House is now open from noon to late night for drinks and food. We look forward to hosting you again.
3.0分
情侣出游
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outdated. room was not very clean. beds were fine. carpets filthy. bathroom door wouldn’t close without lifting toilet seat. incredibly small bathroom with basic needs met. fixtures falling off the wall. 3 nights and they never cleaned. we had to empty trash, ask twice for towels, and place dirties outside.
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酒店回复: Thank you, Pamela, for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness, bathroom maintenance, and housekeeping service during your stay. Your comments are very important to us, and we’re addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We truly appreciate your honesty and hope to have the opportunity to provide a better experience should you return to Taos.
一切都很好。房间很干净。
伟大的
It was disappointing the tub was barely draining, no soap in dispenser. The chargers were broken found only one wall receptacle working it was on the far wall.
The lobby is great, the restaurant in the lobby was outstanding. The rooms are clean and modern. I don't know what to say negative about this place. There just isn't anything
We arrived late and staff called to make sure they were ready for our arrival. Very nice staff and everything was so clean. The lobby area was nice.
Staff was very friendly, room was clean and comfortable, and enjoyed the coffee shop for breakfast.
The staff at this lodge really go out of their way to accommodate guests. Our room appears to have been updated recently and was very comfortable and clean. For Taos, NM, you can't get a better room for the price.
We were greeted with a smile & guest box. The stay was comfortable but the floors had not been fully cleaned. I walked barefoot & ended up with a black foot from all the dirt. Good thing guest slippers were provided. Otherwise, it was cleaned as expected. There was only one garbage can, so requested the can be dumped. I was told housekeeping cleans every 3 days. I received the 2 extra towels & chased housekeeping down for another bag in exchange for garbage. We had 3 adults & was given 4 towels, 2 hand towels, 2 washcloths. Do the math. When the fire alarm was beeping, we did receive a quick response to change the batteries. The toilet seat was also very loose though. Overall, it was ok, but I would try somewhere else first, if we ever come back to Taos.
Great Stay in Tais
We learned that the hotel had recently been remodeled. Well, if true it was done very well. Comfortable, spacious, clean rooms. Friendly, helpful staff. Beautiful Coffee bar which we were told would add bar/restaurant features. We highly recommend this hotel.
outdated. room was not very clean. beds were fine. carpets filthy. bathroom door wouldn’t close without lifting toilet seat. incredibly small bathroom with basic needs met. fixtures falling off the wall. 3 nights and they never cleaned. we had to empty trash, ask twice for towels, and place dirties outside.