酒店回复: Dear Gary,Thank you for sharing your feedback, and we sincerely apologize for the challenges you faced during your stay. It’s deeply concerning to hear about the difficulties you experienced with the late check-in and the condition of your room. We will address these issues with our team to ensure that such incidents do not occur. On a positive note, we’re happy to hear that you found your bed comfortable. Thank you again for bringing this to our attention, and we hope to welcome you back for a more seamless and enjoyable visit.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
位置好，员工乐于助人
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酒店回复: Dear Luis,We are so glad to hear the location worked well for you and that our team made a positive impression during your stay. It’s always encouraging to know our guests feel well taken care of. Thank you for taking the time to share your experience. We truly appreciate your kind words and hope to welcome you back to Extended Stay America for another enjoyable visit in the future.Sincerely, Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
一切都超级好
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酒店回复: Dear Guest,We are thrilled to hear that everything went so well during your stay! It’s always great to know our guests leave feeling satisfied and comfortable. Your kind words truly mean a lot to our team. Thank you for choosing Extended Stay America—we’d love to welcome you back whenever your travels bring you our way again!Sincerely,Hotel Management
1.0分
商务出差
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Room had an old carpet with a smell that rivals old basements. Water was lukewarm. Bed had stains under the sheets. People slamming on doors and yelling curse words at 4 AM. The ultimate no? As I packed and gratefully left, a roach crawled out from under the microwave and climbed the wall. I was locked in but I need to know if ******* provides any relief for a booking this bad.
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酒店回复: Dear Kristina,Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations and that you encountered issues with cleanliness and comfort; this is certainly not the experience we aim to provide. Please be assured that our housekeeping and maintenance teams will review your concerns to ensure that necessary improvements are made. We hope you will give us another opportunity to provide a much more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
1.0分
商务出差
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DO.NOT.STAY.HERE!
my family needed accommodations for 2 weeks due to a family member’s hospital stay at Children’s Hospital. I’m a mom traveling with 3 kids under 10…The room was clean- BUT after our first night’s stay, My 2 daughters and myself awoke to itching bites on our necks, arms and chest. The lock on our room wasn’t working properly- and the activity in the parking lot was loud until late night. We decided to check out after the first night. The staff at the front desk was rude at our checkout. What a bad experience.
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酒店回复: Dear Keli,Thank you for sharing your experience. We understand how stressful it can be to travel with young children, especially during a hospital stay, and we’re truly sorry that your visit did not meet your expectations. Your concerns about the disturbances you experienced have been shared with our team so we can review and improve our practices. We regret the challenges you faced and hope that in the future, we can provide a stay that is more comfortable, safe, and in line with your expectations.Sincerely,Hotel Management
3.0分
商务出差
There were no amenities such as shampoo, conditioner, lotion, soap. Nothing in the kitchen.
The bed was comfortable, the room was clean.
1.0分
其他
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Would not let me check in late and proceeded to kick me out of lobby because their system updates at midnight and would not let me check in due to a late flight coming in from out of state
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酒店回复: Dear Jose, Thank you for sharing your experience. We sincerely regret that your arrival was not handled in a way that met your expectations. We understand how challenging late flights can be, and we are concerned that our check-in process, tied to system updates, caused additional frustration and inconvenience. Your feedback will be shared with our team to explore ways to improve flexibility and ensure guests arriving late are supported more smoothly. We value your input and hope to have the opportunity to provide a more seamless and welcoming experience in the future.Sincerely,Hotel Management
3.0分
家庭亲子
No ability to get extra towels until 10am on Saturday morning. Booked the room for 3 adults.
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酒店回复: Dear Lana,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with receiving extra towels, and we understand how this affected your stay. Help is always available through the lobby phone, and we’ll review this process to ensure requests are handled more promptly. We appreciate your patience and look forward to welcoming you back for a smoother and more comfortable experience.Sincerely,Hotel Management
接待人员一点也不友好。我姐姐来看我。
结果他们因为太忙，把我赶出了房间。
位置很好。工作人员不愿意提供帮助，你提出的任何要求都无法满足，我做不到
延迟入住很麻烦，因为有人偷走了联系代表的电话。我的无烟房间有异味，冰箱里的食物没有清理。不过床还算舒服。
位置好，员工乐于助人
一切都超级好
Room had an old carpet with a smell that rivals old basements. Water was lukewarm. Bed had stains under the sheets. People slamming on doors and yelling curse words at 4 AM. The ultimate no? As I packed and gratefully left, a roach crawled out from under the microwave and climbed the wall. I was locked in but I need to know if ******* provides any relief for a booking this bad.
DO.NOT.STAY.HERE!
my family needed accommodations for 2 weeks due to a family member’s hospital stay at Children’s Hospital. I’m a mom traveling with 3 kids under 10…The room was clean- BUT after our first night’s stay, My 2 daughters and myself awoke to itching bites on our necks, arms and chest. The lock on our room wasn’t working properly- and the activity in the parking lot was loud until late night. We decided to check out after the first night. The staff at the front desk was rude at our checkout. What a bad experience.
There were no amenities such as shampoo, conditioner, lotion, soap. Nothing in the kitchen.
The bed was comfortable, the room was clean.
Would not let me check in late and proceeded to kick me out of lobby because their system updates at midnight and would not let me check in due to a late flight coming in from out of state
No ability to get extra towels until 10am on Saturday morning. Booked the room for 3 adults.