Desk clerk was most willing to add my Wyndham Rewards # to my record which was greatly appreciated! Property is next to a Pilot gas station/truck stop so constant engine noise.
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酒店回复: Thank you for your feedback! We're so glad to hear that our front desk team was able to assist with adding your Wyndham Rewards number that's something we’re always happy to help with. We do understand that the nearby truck stop can bring some noise at times, and we’re sorry if that impacted your rest. We truly appreciate you staying with us and hope to welcome you back for an even more comfortable experience in the future.
2.0分
其他
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Nothing Special
The room was ok for a one night stay. We could hear the people walking above us, it was very loud. Breakfast was very minimal. No juice, very little milk. They had cereal and a Jimmy Dean package sausage/egg biscuit.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We're glad the room met your needs for a one night stay, but we're sorry to hear about the noise from above and the limited breakfast options during your visit.Your comments are helpful and have been shared with our team as we work to improve the guest experience. We appreciate your input and hope to have the chance to serve you better in the future.
2.0分
家庭亲子
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There was suppose to be a breakfast. There was regular coffee and one "grab and go" egg muffin in a plastic package. That is NOT a breakfast. No cereal, bread, fruit. Nothing but one package muffin. The fan in the bathroom was rusted. Very run down property. I would not stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the breakfast and the condition of the bathroom. We understand how important these details are to our guests, and we truly regret that we fell short during your stay.Please know that your comments have been shared with our team so we can address the issues you mentioned and make necessary improvements. We’re always working to enhance the guest experience, and feedback like yours helps guide that process.We hope you’ll consider giving us another opportunity in the future to provide you with the quality stay you deserve.
1.0分
家庭亲子
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Pictures look nothing like what this place actually looks like, pool was closed and green looks like they just stopped maintenance on it. Asked multiple times for a first floor room, was given a second floor room even though multiple rooms on 1st floor were empty the entire trip. Half the lamps or bulbs in the room did not work. The breakfast they offer was a joke, out of juice, out of cereal. Almost all the staff did not speak English. But guess you get what you pay for. Just wish they would mention pool being shut down and up to date pictures of the place.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the pool being closed—it is currently out of service for the season, and we will work on making that clearer in our listings moving forward.We also apologize for the room assignment issue and any inconvenience it caused. While we always try to accommodate special requests like first-floor rooms, availability and operational needs sometimes affect our ability to do so.Regarding the room maintenance and breakfast concerns, we appreciate you bringing those to our attention. We're actively working to improve both areas to ensure a better experience for all our guests. We’ll also review the photos online to ensure they reflect the current state of the property.Thank you again for your feedback—it helps us know where we need to improve. We hope you’ll consider giving us another chance in the future.
5.0分
其他
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Room spacious with good size fridge and a micro. We'll appointed room with couch in king room. Nice and clean as well. What was odd was the pillows were square, OK for sleeping but hard to use sitting up to watch the mob e. Minimal thing, but mention.
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酒店回复: Thank you so much for your review! We're glad to hear you enjoyed the spacious room, the added amenities like the fridge and microwave, and that everything was clean and comfortable. We appreciate your feedback about the pillows — we understand how important those little details can be, especially when relaxing and watching a movie. We'll definitely take your note into consideration. We hope to welcome you back again soon!
1.0分
其他
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The free “breakfast” was offensive. Three yogurts, a few dried out egg sandwiches from Walmart and stale cereal without any milk available. Could not even eat the sandwich.
No smoking signs everywhere yet the place wreaks of strong smoke in the lobby and bedrooms
Sheets smelled like BO
Tv didn’t work
Front door was so loose you could see light seeing the whole thing.
Staff was not very friendly
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and want to sincerely apologize for the disappointment you encountered during your stay.We strive to provide a clean, comfortable, and welcoming environment for all of our guests, and it’s clear we fell short in several areas during your visit. Your comments regarding the breakfast, room condition, cleanliness, and service are being taken seriously. We are already addressing these issues with our team to ensure improvements are made, particularly with food quality, smoke odor concerns, and the overall condition of our rooms and amenities.We understand how frustrating it must have been and truly regret that your stay did not meet expectations. If you're open to discussing your experience further, please feel free to reach out to us directly—we’d appreciate the opportunity to make things right.
2.0分
家庭亲子
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The sink dripped. Patches on wall that were not painted. Pool was out of order and brown but was not told about it. Pillows were half the size of a normal pillow. Barely anything at the breakfast bar.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered during your stay, including the dripping sink, maintenance concerns, and the pool being out of order without prior notice. We understand how these factors can impact your comfort, and we apologize for falling short of your expectations.Your feedback regarding the breakfast and pillows is also appreciated, and we will share it with our team to help improve our services. We hope you’ll consider giving us another chance in the future to provide a better stay.
1.0分
其他
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The room was not clean, lamp shade broken. Went to turn on the light switch and the microwave turned on. A/C unit was just in a cut out of the wall. Trying to get my refund and getting the run around from Super 8 and *******
1.0分
家庭亲子
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This is one of the worst hotel/motel I have ever been, staff in front desk watching movies in IPAD in inside room leaving a note " serving another customer", swimming pool under maintenance for more than a week, no food for breakfast. I have been to other Super 8 many times in Canda and US, they are good but one is the worst, I would rate this in zero star, no recommendation at all.
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酒店回复: Dear Prem,Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize that your stay did not meet expectations.We take all guest concerns seriously and regret the inconvenience caused by the pool maintenance and breakfast availability during your visit. Regarding the front desk service, this is not the standard we strive for, and we will be addressing this issue with our team to ensure it does not happen again.Your comments help us improve, and while we understand your disappointment, we hope you'll consider giving us another opportunity in the future to provide you with a much better experience.
电视机坏了，还退了80元给我，不错。
谢谢退款迅速
Desk clerk was most willing to add my Wyndham Rewards # to my record which was greatly appreciated! Property is next to a Pilot gas station/truck stop so constant engine noise.
Nothing Special
The room was ok for a one night stay. We could hear the people walking above us, it was very loud. Breakfast was very minimal. No juice, very little milk. They had cereal and a Jimmy Dean package sausage/egg biscuit.
There was suppose to be a breakfast. There was regular coffee and one "grab and go" egg muffin in a plastic package. That is NOT a breakfast. No cereal, bread, fruit. Nothing but one package muffin. The fan in the bathroom was rusted. Very run down property. I would not stay there again.
Pictures look nothing like what this place actually looks like, pool was closed and green looks like they just stopped maintenance on it. Asked multiple times for a first floor room, was given a second floor room even though multiple rooms on 1st floor were empty the entire trip. Half the lamps or bulbs in the room did not work. The breakfast they offer was a joke, out of juice, out of cereal. Almost all the staff did not speak English. But guess you get what you pay for. Just wish they would mention pool being shut down and up to date pictures of the place.
Room spacious with good size fridge and a micro. We'll appointed room with couch in king room. Nice and clean as well. What was odd was the pillows were square, OK for sleeping but hard to use sitting up to watch the mob e. Minimal thing, but mention.
The free “breakfast” was offensive. Three yogurts, a few dried out egg sandwiches from Walmart and stale cereal without any milk available. Could not even eat the sandwich.
No smoking signs everywhere yet the place wreaks of strong smoke in the lobby and bedrooms
Sheets smelled like BO
Tv didn’t work
Front door was so loose you could see light seeing the whole thing.
Staff was not very friendly
The sink dripped. Patches on wall that were not painted. Pool was out of order and brown but was not told about it. Pillows were half the size of a normal pillow. Barely anything at the breakfast bar.
The room was not clean, lamp shade broken. Went to turn on the light switch and the microwave turned on. A/C unit was just in a cut out of the wall. Trying to get my refund and getting the run around from Super 8 and *******
This is one of the worst hotel/motel I have ever been, staff in front desk watching movies in IPAD in inside room leaving a note " serving another customer", swimming pool under maintenance for more than a week, no food for breakfast. I have been to other Super 8 many times in Canda and US, they are good but one is the worst, I would rate this in zero star, no recommendation at all.