House keeping never once went in room to refresh any linens or replenish toiletries. Thinking bac to last time I stayed there for nine days nothing was ever done in the room. Went to front desk to get things needed and they said had to get ahold of housekeeping which was rather hard to do since they had already went home
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the issues you experienced with housekeeping during your stay. This is not the level of service we aim to provide, and we understand how frustrating it must have been to go without refreshed linens and toiletries especially over multiple days.We will be addressing this with our team immediately to ensure better communication and availability, even after housekeeping hours. Your feedback helps us improve, and we truly appreciate you taking the time to share it.If you’re willing, please reach out to the hotel directly so we can make this right for you. We hope to have the opportunity to provide you with a much better experience in the future.
1.0分
家庭亲子
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I din’t know why it had so many flies in the room, lavatory drainage is not functioning and the toilet bowl had non stop water flowing. I inform the person on duty but he can’t fixed it. They want to get your credit card information, scary. Hope the owner/s review or check their favilities.
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酒店回复: Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered during your stay. The presence of flies, drainage problems, and a continuously running toilet are all unacceptable, and we apologize that these concerns were not resolved promptly when you reported them. We will be addressing this with our maintenance team right away.Regarding credit card information, please know that collecting a card at check-in is a standard hotel policy for security and incidentals, but we understand your concern and appreciate you mentioning it so we can ensure our process is always communicated clearly and handled professionally.Your feedback is extremely important, and we will be reviewing these matters with our staff and management to prevent future issues. We hope you’ll consider giving us another chance to provide a much better stay.
3.0分
其他
Dirty but affordable … just slept didn’t shower or anything
Rooms are old and worn
Staff was very friendly and kind
Didn’t have breakfast
3.0分
其他
The light over the sink did not work, the thermostat di not work, the toilet seat was broken.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about the issues you experienced with the sink light, thermostat, and toilet seat. This is not the condition we want our rooms to be in, and we apologize for the inconvenience these problems caused during your stay.We’ve passed this information along to our maintenance team so these items can be addressed immediately. Your comments help us improve, and we truly appreciate you taking the time to let us know.We hope you’ll consider giving us another chance to provide you with a smoother, more comfortable stay in the future.
2.0分
其他
Disappointed
The heat did not work. Lamp missing shade. Dirty bathroom. Cereal but no milk.
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the maintenance and cleanliness issues you encountered, as well as the missing breakfast items. This is not the level of service we aim to provide. We’ve addressed your feedback with our housekeeping and maintenance teams to ensure these problems are corrected immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to make it right.
3.0分
情侣出游
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Desk clerk was most willing to add my Wyndham Rewards # to my record which was greatly appreciated! Property is next to a Pilot gas station/truck stop so constant engine noise.
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酒店回复: Thank you for your feedback! We're so glad to hear that our front desk team was able to assist with adding your Wyndham Rewards number that's something we’re always happy to help with. We do understand that the nearby truck stop can bring some noise at times, and we’re sorry if that impacted your rest. We truly appreciate you staying with us and hope to welcome you back for an even more comfortable experience in the future.
2.0分
其他
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Nothing Special
The room was ok for a one night stay. We could hear the people walking above us, it was very loud. Breakfast was very minimal. No juice, very little milk. They had cereal and a Jimmy Dean package sausage/egg biscuit.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We're glad the room met your needs for a one night stay, but we're sorry to hear about the noise from above and the limited breakfast options during your visit.Your comments are helpful and have been shared with our team as we work to improve the guest experience. We appreciate your input and hope to have the chance to serve you better in the future.
2.0分
家庭亲子
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There was suppose to be a breakfast. There was regular coffee and one "grab and go" egg muffin in a plastic package. That is NOT a breakfast. No cereal, bread, fruit. Nothing but one package muffin. The fan in the bathroom was rusted. Very run down property. I would not stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the breakfast and the condition of the bathroom. We understand how important these details are to our guests, and we truly regret that we fell short during your stay.Please know that your comments have been shared with our team so we can address the issues you mentioned and make necessary improvements. We’re always working to enhance the guest experience, and feedback like yours helps guide that process.We hope you’ll consider giving us another opportunity in the future to provide you with the quality stay you deserve.
电视机坏了，还退了80元给我，不错。
谢谢退款迅速
前台工作人员态度冷淡。
房间还可以。
空调坏了。
早餐基本上只有咖啡。
House keeping never once went in room to refresh any linens or replenish toiletries. Thinking bac to last time I stayed there for nine days nothing was ever done in the room. Went to front desk to get things needed and they said had to get ahold of housekeeping which was rather hard to do since they had already went home
I din’t know why it had so many flies in the room, lavatory drainage is not functioning and the toilet bowl had non stop water flowing. I inform the person on duty but he can’t fixed it. They want to get your credit card information, scary. Hope the owner/s review or check their favilities.
Dirty but affordable … just slept didn’t shower or anything
Rooms are old and worn
Staff was very friendly and kind
Didn’t have breakfast
The light over the sink did not work, the thermostat di not work, the toilet seat was broken.
Disappointed
The heat did not work. Lamp missing shade. Dirty bathroom. Cereal but no milk.
Desk clerk was most willing to add my Wyndham Rewards # to my record which was greatly appreciated! Property is next to a Pilot gas station/truck stop so constant engine noise.
Nothing Special
The room was ok for a one night stay. We could hear the people walking above us, it was very loud. Breakfast was very minimal. No juice, very little milk. They had cereal and a Jimmy Dean package sausage/egg biscuit.
There was suppose to be a breakfast. There was regular coffee and one "grab and go" egg muffin in a plastic package. That is NOT a breakfast. No cereal, bread, fruit. Nothing but one package muffin. The fan in the bathroom was rusted. Very run down property. I would not stay there again.