I left something behind, and went back to get it. They couldn’t “find” it. I feel it was thrown away or stolen. I called throughout the day to inquire about my missing item, but no one answered the phone, or I was hung up on.
1.0分
其他
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Room was fine. Although the fridge and microwave were in the bathroom.
Staff was not great. There was no one ever at the customer service counter. You just had to pick up this red phone and hope someone answered. I was locked out of my room and management never came to help. I had to get housekeeping. I had my key but it stopped working.
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酒店回复: Hi Sharlena, Thank you for your rating. We regret to see that your experience fell far short of expectations. Guest feedback is important for us to identify where improvements are most needed. We are taking this as an opportunity to review and enhance our services. We hope to welcome you again soon. Sarah Jacobs #Team6
5.0分
其他
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Conveniently located in a safe and secure just off a major road. Staff were friendly and helpful. Room was clean, spacious, and everything was in working order. I had a king bed but the mattress was too hard for my liking. I was initially disappointed when I didn’t see a microwave or refrigerator, but then I found them in the bathroom. I thought that was a bit odd considering the size of the room. Spent one night here. Overall, great value for a reasonable price.
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酒店回复: Hi Elizabeth,Thank you for your feedback. We’re glad you found our location convenient, the staff friendly, and the room clean and spacious. We appreciate your honest comments about the mattress and the placement of the microwave and refrigerator, which we’ll take into consideration. We’re happy to hear you found your stay to be a great value and hope to welcome you back in the future.Jeremy Ward #Team6
5.0分
情侣出游
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Everything was great - Fast checking, friendly staff, clean room. Great value, no frills hotel, perfect for an overnight stay while traveling. Would stay here again.
5.0分
其他
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Everything from check in to check was outstanding. The only thing I could sing is that the smoke detector in my room needed new batteries. Not even a complaint though cause I was tired from traveling I tuned it out and was out!!
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酒店回复: Hi Cynthia, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon! Sarah Jacobs #Team6
4.0分
其他
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This was my third stay here. Great place to stay for the price. Very friendly staff! The hot water in the shower was hard to maintain - never had a problem with that in the past and the tile on the bathroom floor needed some repairs. But I will stay here again.
5.0分
其他
Front desk was friendly. Room was mostly clean - sheets had a hair on them but appeared freshly laundered. Would stay again based on value for the money.
5.0分
家庭亲子
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Rooms were clean and updated. Like the tile floors since we had our dogs. Area was safe with plentiful parking. My only recommendation would be more plush mattresses. Not awful but could be better. Pretty area.
5.0分
商务出差
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I stayed in this hotel for a week. Was pleased with the accommodations, the room was cleaned daily. It appears to have been recently renovated. For this price range, I would recommend.
4.0分
家庭亲子
This was a convenient option for a very busy VMI football weekend. We would stay here again
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酒店回复: Hi Edward, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Jeremy Ward #Team6
I left something behind, and went back to get it. They couldn’t “find” it. I feel it was thrown away or stolen. I called throughout the day to inquire about my missing item, but no one answered the phone, or I was hung up on.
Room was fine. Although the fridge and microwave were in the bathroom.
Staff was not great. There was no one ever at the customer service counter. You just had to pick up this red phone and hope someone answered. I was locked out of my room and management never came to help. I had to get housekeeping. I had my key but it stopped working.
Conveniently located in a safe and secure just off a major road. Staff were friendly and helpful. Room was clean, spacious, and everything was in working order. I had a king bed but the mattress was too hard for my liking. I was initially disappointed when I didn’t see a microwave or refrigerator, but then I found them in the bathroom. I thought that was a bit odd considering the size of the room. Spent one night here. Overall, great value for a reasonable price.
Everything was great - Fast checking, friendly staff, clean room. Great value, no frills hotel, perfect for an overnight stay while traveling. Would stay here again.
Everything from check in to check was outstanding. The only thing I could sing is that the smoke detector in my room needed new batteries. Not even a complaint though cause I was tired from traveling I tuned it out and was out!!
This was my third stay here. Great place to stay for the price. Very friendly staff! The hot water in the shower was hard to maintain - never had a problem with that in the past and the tile on the bathroom floor needed some repairs. But I will stay here again.
Front desk was friendly. Room was mostly clean - sheets had a hair on them but appeared freshly laundered. Would stay again based on value for the money.
Rooms were clean and updated. Like the tile floors since we had our dogs. Area was safe with plentiful parking. My only recommendation would be more plush mattresses. Not awful but could be better. Pretty area.
I stayed in this hotel for a week. Was pleased with the accommodations, the room was cleaned daily. It appears to have been recently renovated. For this price range, I would recommend.
This was a convenient option for a very busy VMI football weekend. We would stay here again