Was locked out of our room multiple times..once because they didn’t give us the second card type needed for the pool side room (they blamed maintenance for not telling them the lock wasn’t changed…you are one team, office should know the status of any room before renting it out) and second is because they only checked us in for one day even though we paid for two. Grounds are dirty, pool and hot tub are down indefinitely, pillows are terrible. Stay somewhere else.
4.0分
商务出差
The hotel staff was great, kinda ****** the pool was closed and the hot tub is closed for good. At least the restaurant is open.
2.0分
其他
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The staff that we encountered were friendly. The state of the hotel was not so good. I am disappointed that this was even on your site. The bed looked like someone had been laying in it. The stairwells were dirty. The ice machine on our floor was out of order. We booked this hotel mainly because of the pool, which was closed and so was the hot tub. The outside of the hotel was bad also, overgrown weeds, and overflowing garbage. There should be some way to let you know when you book that something like the pool is not available. We have used this app to book many hotels, this is the first time we have been disappointed like this.
4.0分
情侣出游
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Hotel grounds look terrible. Carpet on Stairway steps is loose and is a trip hazard.
Would not stay here again. Trash and cigarette butts around the parkig lot. Needs a lot of improvement.
3.0分
情侣出游
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The hallways around the property were incredibly dirty. Two of our towels had stains on them. Plus a room didn't really have a window it overlooked the indoor pool which was incredibly weird to me.
3.0分
情侣出游
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Not only was the room dirty the first one that we got in the second one was cleaner, but you could tell that I did not been properly cleaned. Also, the Jacuzzi’s that were advertised were not present at the hotel.
1.0分
商务出差
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Unfortunately this hotel is extremely dirty. My shower came with someone elses soap and leaking conditioner. Lets not forget the lack of linens, dirty carpets, dirty walls, and ceiling tiles on the carpet. The black mold in the bathroom AND above the bed was absolutely unsafe and unhealthy. Thank goodness there wasn't a fire! The fire alarm seemed to be replaced by a rusty hole on my room ceiling. Never again.
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酒店回复: Thank you for taking the time to reply to this survey as this better serves our guest. I will talk with housekeeping and get this issue corrected as well as talking with maintenance to make changes. First and foremost, get the safety concern of fire alarm corrected.
我们房间电视没有遥控器，电话也用不了，因为听筒和底座的连接线不见了。浴室的小夜灯也是坏的。早上我要收据的时候，他们给我一张上面没有收费明细的单子，所有项目都显示为零。下午和晚上值班的年轻女士们倒是都很和蔼可亲，乐于助人。
房子老旧，需要翻新。入住时遇到了一些问题（后来解决了，可能是因为新管理层的缘故）。清洁度不太好。性价比不高：相对于房子本身及其提供的服务来说，价格太贵了。
没有电视。没有电梯。没有制冰机。没有电话。服务人员很友好，但房子很脏。停车场和大楼入口处杂草丛生。
Was locked out of our room multiple times..once because they didn’t give us the second card type needed for the pool side room (they blamed maintenance for not telling them the lock wasn’t changed…you are one team, office should know the status of any room before renting it out) and second is because they only checked us in for one day even though we paid for two. Grounds are dirty, pool and hot tub are down indefinitely, pillows are terrible. Stay somewhere else.
The hotel staff was great, kinda ****** the pool was closed and the hot tub is closed for good. At least the restaurant is open.
The staff that we encountered were friendly. The state of the hotel was not so good. I am disappointed that this was even on your site. The bed looked like someone had been laying in it. The stairwells were dirty. The ice machine on our floor was out of order. We booked this hotel mainly because of the pool, which was closed and so was the hot tub. The outside of the hotel was bad also, overgrown weeds, and overflowing garbage. There should be some way to let you know when you book that something like the pool is not available. We have used this app to book many hotels, this is the first time we have been disappointed like this.
Hotel grounds look terrible. Carpet on Stairway steps is loose and is a trip hazard.
Would not stay here again. Trash and cigarette butts around the parkig lot. Needs a lot of improvement.
The hallways around the property were incredibly dirty. Two of our towels had stains on them. Plus a room didn't really have a window it overlooked the indoor pool which was incredibly weird to me.
Not only was the room dirty the first one that we got in the second one was cleaner, but you could tell that I did not been properly cleaned. Also, the Jacuzzi’s that were advertised were not present at the hotel.
Unfortunately this hotel is extremely dirty. My shower came with someone elses soap and leaking conditioner. Lets not forget the lack of linens, dirty carpets, dirty walls, and ceiling tiles on the carpet. The black mold in the bathroom AND above the bed was absolutely unsafe and unhealthy. Thank goodness there wasn't a fire! The fire alarm seemed to be replaced by a rusty hole on my room ceiling. Never again.