酒店回复: Dear Johnny,Thank you for taking the time to share your experience, and we sincerely apologize for the issues you faced during your stay. We deeply regret that your interaction with the front desk was not as you expected and that the hot tub closure caused inconvenience. We understand how disappointing this must have been, especially during a special trip. Please be assured that we will address your feedback with our team to ensure better communication and service in the future. We hope you reconsider and give us another chance to make things right.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for sharing your feedback. We’re pleased you noticed the renovations, but we apologize for the noise issues you experienced. We understand how important a peaceful environment is, and we will address these concerns with our team to improve our soundproofing and ensure a more restful stay. We hope you'll give us another chance to provide a better experience.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your positive review! We're delighted to hear you enjoyed our clean rooms and comfortable beds. It's great to know you found our convenient location and on-site convenience area helpful. We're also pleased you enjoyed the breakfast variety. We look forward to welcoming you back!Sincerely, Hotel Manager

酒店回复: Dear Deanna,Thank you for your wonderful review! We’re delighted you found our property clean, comfortable and well-maintained, and that you appreciated our customer service. We’re sorry to hear about the high pet fees and will review them for improvement. We look forward to welcoming you back!Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed the atmosphere and our staff's service. However, we sincerely apologize for the issue you experienced with ants in your room. Your concerns are important to us, and we are actively addressing this to ensure a better experience for our guests in the future. We hope to welcome you back soon for an even more enjoyable stay!Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your visit. We’re thrilled to hear you enjoyed your stay and found our newly remodelled property to your liking. It's fantastic that our front desk team made a positive impression. We appreciate your kind words and look forward to welcoming you back!Sincerely, Hotel Manager

酒店回复: Dear Denise,Thank you for your feedback. I’m glad you liked your room but apologize for the odor issues in the stairway and hall. We are addressing the situation to ensure a more pleasant environment for all our guests. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

酒店回复: Dear Donald,Thank you for your feedback! We're glad to hear that everything else about your stay was great. We appreciate your comments about the beds and will consider them as we work on improvements. We look forward to the opportunity to provide an even better experience on your next visit!Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you received excellent service both in your room and during breakfast. Our staff strives to provide friendly and competent service to ensure a positive experience for our guests. We appreciate your compliments and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time.Sincerely, Hotel Manager