Mirror over sink was sagging pulled loose from the frame. Lighting over sink was secured to the wall but hanging at a really crooked angle.
Laundry service was out of order unable to clean laundry.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the room condition and facilities during your stay. This is not the standard we aim to provide. We have shared your comments regarding the bathroom fixtures, lighting, and laundry service with our maintenance and management teams so these concerns can be addressed promptly. Guest comfort and safety are important to us, and we appreciate you bringing these matters to our attention.
1.0分
其他
I paid for my hotel in advance and they charged me $89.70 and $25 that still hasn't been refunded.
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酒店回复: Thank you for bring this matter. For the deposit, we have already refunded back to your visa card upon check out so you can check with Card company for further assistace. Just to let you know that if you check in next day on the reservation date, System will marked you as "no show" if you appear after Night audit and you did. For Customer satisfaction, We still accomodate you and worked with ******* for your past reservation but it seems you did not like. Please contact your card company for all above charges as we haven't hold that amount.
1.0分
商务出差
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The sheets were stained the toilet seat seat had burn marks the tub had rings of dirt there was a person sitting outside the next room with hotel chair no shirt door open Horrible smelled inside like old cigarettes inside This hotel shouldn't be on *******
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酒店回复: MR. HARRIS ON BEHALF OF SUPER 8 IN GOLDSBORO I APOLOGIZE THAT YOUR STAY WAS NOT TO YOUR EXPECTATIONS. WE WILL USE YOUR FEEDBACK TO BETTER SERVE OUR GUESTS IN THE FUTURE. HAVE A GREAT DAY.
2.0分
其他
The customer service was great. I didn't like the fact that there were roaches in the room and the air conditioner wasn't working properly.
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酒店回复: MISS MASSEY THANK YOU FOR YOUR FEEDBACK, WE HAVE NOTED THESE ISSUES AND HAVE TAKEN ACTION. THANK YOU AGAIN
3.0分
其他
I didn't like the fact that the room was hot and was told that it was because it was hot outside. After hours the room still didn't cool down
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酒店回复: Dear guest Lisa,“Thank you for sharing your experience. Please accept our sincere apologies, as we are currently remodeling the property to update all rooms. We will do our best to serve you better in the future. We hope you visit us again and give us another chance to serve you.”
1.0分
其他
Dirty , ashley was the nicest , the others were very rude and horrible .
酒店回复: Thank you for the feedback
2.0分
其他
Won't ever stay here again. Loud people in the middle of the night, not well made bed, air conditioner worked.
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear about your experience and that your stay did not meet expectations.We understand how important a quiet and comfortable environment is, and we apologize for the disturbance and the issues with the bed. Your comments have been shared with our team so we can address these matters and make improvements.We're glad to know the air conditioner worked properly, and we hope you’ll consider giving us another chance in the future to provide you with a better stay.
一切都很棒
这个地方和图片上完全不符，太吵了。因为有人不断进出，加上其他房间的噪音，我根本睡不着。房间里还有一股霉味，我工作了一天已经筋疲力尽，所以就将就住了。我当时很恼火，也严重睡眠不足。我觉得这家酒店不值得入住。
这个地方吧，嗯，我觉得还可以。就是人有点多，而且感觉到处都是人，所以环境不是特别好。
Room quality is poor
Toilet seat was broken
Mirror over sink was sagging pulled loose from the frame. Lighting over sink was secured to the wall but hanging at a really crooked angle.
Laundry service was out of order unable to clean laundry.
I paid for my hotel in advance and they charged me $89.70 and $25 that still hasn't been refunded.
The sheets were stained the toilet seat seat had burn marks the tub had rings of dirt there was a person sitting outside the next room with hotel chair no shirt door open Horrible smelled inside like old cigarettes inside This hotel shouldn't be on *******
The customer service was great. I didn't like the fact that there were roaches in the room and the air conditioner wasn't working properly.
I didn't like the fact that the room was hot and was told that it was because it was hot outside. After hours the room still didn't cool down
Dirty , ashley was the nicest , the others were very rude and horrible .
Won't ever stay here again. Loud people in the middle of the night, not well made bed, air conditioner worked.