酒店回复: Dear Angie, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed Narooma, we think it’s a special place. We apologise for the inconvenience you experienced regarding your site allocation. We strive to accommodate all guest requests to the best of our ability and regret that this wasn’t the case for your booking. Online bookings are just as valued as phone bookings, so we are sorry your comment wasn’t actioned. This is an unusual occurrence and we have followed up with our receptionists to ensure all requests are actioned. Please accept our apologies for this oversight and hope it doesn’t deter you from staying again. Thank you once more for taking the time to let us know your thoughts so we can continuously strive to improve our guest experience.
酒店回复: Hi Helen, we appreciate you taking the time to leave your 5 star rating following your multiple stays with us. Thank you for mentioning our spacious sites and wonderful team. We hope we can welcome you back for many more getaways.
5.0分
朋友出游
展开
A great holiday park all round - staff support is awesome too - great for all situations - camping, caravans, singles to families - great facilities such as huge indoor spa pool, outdoor pool, and easy access to local area and eateries
展开
酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you found our park easy, fun, and enjoyable in every way. It’s great to know that our team made a positive impact—providing friendly, helpful support is something we take real pride in. We’re also thrilled that you enjoyed the range of facilities, from the large indoor spa pool to the outdoor pool, and that our convenient location made it easy to explore the local area and nearby eateries. We love being a place that works well for everyone—campers, caravanners, singles, couples, and families alike. Thanks again for taking the time to share your experience. We look forward to welcoming you back for another great stay!
5.0分
家庭亲子
展开
The best Camping spot! Especially if it’s your first time and you would like the bathroom/shower facilities! The kids had a blast at the splash park & on the go karts! Defs coming back , thank you so much!
展开
酒店回复: Thank you so much for your fantastic review! We’re thrilled to hear that you had such a fun and relaxing stay, and that our park made for the perfect camping spot—especially for a first trip. It’s wonderful to know that the bathroom and shower facilities helped make things easier, and even better to hear how much the kids loved the splash park and go karts! We truly appreciate your kind words, and we’re so glad your family had such a great time. We can’t wait to welcome you back for more fun and memorable moments! Thanks again for staying with us!
5.0分
家庭亲子
展开
Great cabins and amenities, top location close to shops and restaurants. Park facilities are great although the jumping pillow and water park close to early in my opinion at 5pm. The boardwork is great to walk along and is right in front of the park.
展开
酒店回复: Thank you so much for sharing your review! We’re delighted to hear that you enjoyed your family getaway with us and that the cabins, amenities, and location all hit the mark. Being so close to shops, restaurants, and the beautiful boardwalk is something many guests love, so we’re glad it added to your experience as well. We also appreciate your feedback regarding the closing time of the jumping pillow and waterpark. We set operating hours with safety and staffing in mind, but we understand how valuable that extra playtime can be for families—your comments are really helpful, and we’ll certainly keep them in mind as we review our seasonal schedules. Thank you again for your thoughtful feedback. We hope to welcome you and your family back for another great stay soon!
2.0分
家庭亲子
展开
We had booked sites together as a family group and were moved without our approval to be right up against an elderly couple. We were then told we had noise complaints the next morning. We had no loud music and were only talking. This would have been entirely avoided had we been positioned in the sites we had booked. The price of the sites is totally over the top. The Cabins were subpar and frankly a disgrace for the cost charged. It would have been cheaper to stay in a clean modern apartment.
展开
酒店回复: Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your stay did not meet your expectations, especially as you were travelling as a family group. We understand how disappointing it must have been to be placed in a different location than you had originally hoped for. While we always do our very best to accommodate site requests and keep groups together, due to a number of operational factors—such as site suitability, availability, guests extending their stays, maintenance needs, and the movements of departing guests—we are never able to guarantee specific sites. We apologise if this wasn’t clearly communicated or if it caused inconvenience during your stay. We also regret that you experienced a noise concern the following morning. Even normal conversation can sometimes carry more than expected in close quarters. Regarding the cabins, we’re sorry to hear you felt they didn’t offer the value you expected. Thank you again for providing this detailed feedback. While we’re disappointed that your visit fell short, your comments are invaluable in helping us continue to improve. We hope you might consider giving us another opportunity in the future for a more enjoyable experience.
5.0分
家庭亲子
展开
Great first camping experience for the kids, but not sure how we'll go now at a place that doesn't have an amazing waterpark and jumping pillow etc... Our 2 year old son keeps talking about the "tube" slide and wants his grandfather to install one for their backyard pool.
展开
酒店回复: Thank you so much for sharing your lovely review! We’re thrilled to hear that your kids had such an amazing first camping experience with us. It’s wonderful that the waterpark, jumping pillow, and especially the “tube” slide made such a big impression—kids always know how to pick their favourites! We had a good smile imagining his grandfather being asked to install one at home! Creating memorable moments for families is exactly what we aim for, so it means a lot to know your little one is still talking about the trip. Thank you again for choosing to stay with us. We hope to welcome you all back soon for more fun, more adventures, and more stories to take home!
4.0分
其他
展开
The ensuite we had leaked water, shower head leaked , did tell the grounds man who attempted to fix it. The floor was constantly wet a mop would have been handy. Had to dry the floor with the bath mat.
5.0分
其他
展开
Great accomodation in the 3 bedroom condo. Very clean and in great condition. Everything we needed with 2 well app bathrooms. Park and ammenities very well maintained. Staff very helpful and friendly. Great location and views from our deck
纳鲁马是一座很棒的小镇，这个公园位置也很好。写这篇评论的主要原因是，如果你想预订某个特定的景点或区域，最好直接打电话给他们，而不是在线预订，并在评论部分发表评论，因为他们不考虑这一点，在我们的情况下不是这样。我们提前预订了，要求靠近水的地方，并且位于厕所旁边，当我询问时，前台的女士检查了预订并说“哦，你是在线预订的”，并且不想尝试纠正。除了她之外，其他人都很乐于助人，很开朗。
我们第二次来东家，我们再次要求并有一个入口板场地。靠近水疗区，步行片刻即可到达更新的设施。马路对面有一家咖啡馆、面包店、肉店、外卖店和超市。步行不远便可抵达纳鲁马俱乐部 (Narooma Club) 用餐。地理位置优越，是探索该地区的理想基地。
在我们的大篷车里住过很多次了。与优秀的员工一起运作良好。永远留在这个公园。维护良好。大小合适的场地和可爱的设施。位于城镇、商店和俱乐部的中心。强烈推荐这个公园。
A great holiday park all round - staff support is awesome too - great for all situations - camping, caravans, singles to families - great facilities such as huge indoor spa pool, outdoor pool, and easy access to local area and eateries
The best Camping spot! Especially if it’s your first time and you would like the bathroom/shower facilities! The kids had a blast at the splash park & on the go karts! Defs coming back , thank you so much!
Great cabins and amenities, top location close to shops and restaurants. Park facilities are great although the jumping pillow and water park close to early in my opinion at 5pm. The boardwork is great to walk along and is right in front of the park.
We had booked sites together as a family group and were moved without our approval to be right up against an elderly couple. We were then told we had noise complaints the next morning. We had no loud music and were only talking. This would have been entirely avoided had we been positioned in the sites we had booked. The price of the sites is totally over the top. The Cabins were subpar and frankly a disgrace for the cost charged. It would have been cheaper to stay in a clean modern apartment.
Great first camping experience for the kids, but not sure how we'll go now at a place that doesn't have an amazing waterpark and jumping pillow etc... Our 2 year old son keeps talking about the "tube" slide and wants his grandfather to install one for their backyard pool.
The ensuite we had leaked water, shower head leaked , did tell the grounds man who attempted to fix it. The floor was constantly wet a mop would have been handy. Had to dry the floor with the bath mat.
Great accomodation in the 3 bedroom condo. Very clean and in great condition. Everything we needed with 2 well app bathrooms. Park and ammenities very well maintained. Staff very helpful and friendly. Great location and views from our deck