Zero stars. Our door was open on arrival, looks like someone had been in the room. There was dirt, clothing tags,and blood on the comforter. Bathroom sink had makeup all over it. There was food left in the fridge. Roaches all over. There was no heat or hot water. The door looked like it had been kicked in and there was sharp metals sticking out. The bed was blocked the bathroom door so it couldn't be closed.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Gainesville, GA. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I am deeply sorry to hear about the unacceptable and deeply concerning condition of your room upon arrival. We failed to meet our standards, and I sincerely apologize for the frustration and disappointment caused by the open door, dirt, blood, leftover food, lack of hot water and heat, and the state of the door.At Red Roof, we aim to restore your confidence in our ability to prevent such problems going forward. We value your business and hope you will give us the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
1.0分
其他
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Reserved the room a month in advance, showed up an hour after the earliest check in time and they said I had to wait for a room to be cleaned. I came back in an hour and still no room comparable to the one I reserved. They showed me another room which was tiny and outdated. The area around the property was trashy, numerous units had people sitting in lawn chairs outside doing illicit things, and overall had a trashy feel. I do not recommend this place even though it is cheap.
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酒店回复: Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Gainesville, GA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
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If you want to stay the night in section 8, low income neighborhood then this is your place.
We pulled in and the people who live there is having a party inthe parking lot.
Drug deals was happening in yhe stairs and ladies of the night strung out on ***** walking around.
Not sure if I was worried more about being mugged or shot.
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酒店回复: Dear Appreciated Guest,We are sorry to hear your recent experience at HomeTowne Studios Gainesville, GA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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Hotel was very outdated. Front desk hours are crazy- they close at 7pm. I had to call the night manager to let us into our room. He was great though. Came and checked us in and escorted us to our room. Walls were very thin and you could hear everything.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Gainesville, GA. I am pleased to read that our night manager was great and helpful. Nevertheless, I am saddened to read that your stay fell short due to the aesthetic of the property not being to your liking, the noise disturbance you reported and all other concerns you mentioned. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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We have not used the rooms after we checked in as the rooms smell of cigarette smoke, the other tenants were yelling , some tenants were yelling, other la were stalking our rooms and vehicles.
1.0分
商务出差
Limited office hour and bad odor caused not staying this facility. Many people or guests gathering outside. Staff were friendly though
3.0分
其他
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This place looked ok until you got to your room. I had to giggle and lift the door handle to get it to shut. The bathroom door didn’t shut at all. The only thing that was decent about this place is it was clean. The parking lot has broken down vehicles and one of them had people sitting in it all hours of the day and night.
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酒店回复: Dear Alicia, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Gainesville, GA. I am pleased to read that the property was clean. Nevertheless, I am saddened to read that your stay fell short due to the faulty door you reported, the condition of the parking lot you described and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
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Absolutely a disaster
My room was cancelled via "3rd party" after driving 4 hours with my 2 year old and showing up at 1am in the morning. Had to drive around for 2 hours until I found another room available...
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酒店回复: We’re very sorry for the inconvenience you experienced. Arriving at 1am with a child and finding your room canceled is unacceptable. Unfortunately, third-party bookings can sometimes change without notice, but this isn’t the experience we want for our guests. Please reach out to us directly—so we can see what happened.
1.0分
商务出差
the place was terrible service was none existent I'll never stay there again nor will i ever recommend it
3.0分
商务出差
The room and location is amazing. Upon arriving
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We appreciate your comments regarding your recent stay at the HomeTowne Studios Gainesville, GA. We are delighted to hear that you found our rooms and location amazing. Your positive feedback is greatly appreciated and serves as encouragement to our team. We strive to provide the best possible experience for all our guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
Zero stars. Our door was open on arrival, looks like someone had been in the room. There was dirt, clothing tags,and blood on the comforter. Bathroom sink had makeup all over it. There was food left in the fridge. Roaches all over. There was no heat or hot water. The door looked like it had been kicked in and there was sharp metals sticking out. The bed was blocked the bathroom door so it couldn't be closed.
Reserved the room a month in advance, showed up an hour after the earliest check in time and they said I had to wait for a room to be cleaned. I came back in an hour and still no room comparable to the one I reserved. They showed me another room which was tiny and outdated. The area around the property was trashy, numerous units had people sitting in lawn chairs outside doing illicit things, and overall had a trashy feel. I do not recommend this place even though it is cheap.
If you want to stay the night in section 8, low income neighborhood then this is your place.
We pulled in and the people who live there is having a party inthe parking lot.
Drug deals was happening in yhe stairs and ladies of the night strung out on ***** walking around.
Not sure if I was worried more about being mugged or shot.
Hotel was very outdated. Front desk hours are crazy- they close at 7pm. I had to call the night manager to let us into our room. He was great though. Came and checked us in and escorted us to our room. Walls were very thin and you could hear everything.
We have not used the rooms after we checked in as the rooms smell of cigarette smoke, the other tenants were yelling , some tenants were yelling, other la were stalking our rooms and vehicles.
Limited office hour and bad odor caused not staying this facility. Many people or guests gathering outside. Staff were friendly though
This place looked ok until you got to your room. I had to giggle and lift the door handle to get it to shut. The bathroom door didn’t shut at all. The only thing that was decent about this place is it was clean. The parking lot has broken down vehicles and one of them had people sitting in it all hours of the day and night.
Absolutely a disaster
My room was cancelled via "3rd party" after driving 4 hours with my 2 year old and showing up at 1am in the morning. Had to drive around for 2 hours until I found another room available...
the place was terrible service was none existent I'll never stay there again nor will i ever recommend it
The room and location is amazing. Upon arriving