We have not used the rooms after we checked in as the rooms smell of cigarette smoke, the other tenants were yelling , some tenants were yelling, other la were stalking our rooms and vehicles.
1.0分
商务出差
Limited office hour and bad odor caused not staying this facility. Many people or guests gathering outside. Staff were friendly though
3.0分
其他
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This place looked ok until you got to your room. I had to giggle and lift the door handle to get it to shut. The bathroom door didn’t shut at all. The only thing that was decent about this place is it was clean. The parking lot has broken down vehicles and one of them had people sitting in it all hours of the day and night.
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酒店回复: Dear Alicia, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Gainesville, GA. I am pleased to read that the property was clean. Nevertheless, I am saddened to read that your stay fell short due to the faulty door you reported, the condition of the parking lot you described and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
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Absolutely a disaster
My room was cancelled via "3rd party" after driving 4 hours with my 2 year old and showing up at 1am in the morning. Had to drive around for 2 hours until I found another room available...
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酒店回复: We’re very sorry for the inconvenience you experienced. Arriving at 1am with a child and finding your room canceled is unacceptable. Unfortunately, third-party bookings can sometimes change without notice, but this isn’t the experience we want for our guests. Please reach out to us directly—so we can see what happened.
1.0分
商务出差
the place was terrible service was none existent I'll never stay there again nor will i ever recommend it
1.0分
其他
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The office closed at 7pm and they tried to called me shortly after they closed to tell me they didn’t have any rooms available after I made a reservation. They said that because I booked through a third party site they did not guarantee a room. When I asked for a refund they suddenly had a room available.
They had the overnight security check me in when I arrived at 10pm after a wedding. The key card reader to my room did not work so the security guard had to let me in anytime I had to leave the room.
The floors of the room were dirty, there was no toilet paper, and though I requested a nonsmoking room it smelled horrendous.
There were other guests fighting outside of my room until 2am waking up everyone on that side of the facility.
They knew I only booked for one night and didn’t warn me that the office was closed on Sundays. I had to call the security line which referred me to another phone number who then sent me to escalations just to check out.
This stay was horrible and I will not be staying at my Red Roof or their affiliated hotels/motels ever again.
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酒店回复: Thank you for sharing your concerns. We apologize for the inconvenience and dissatisfaction you experienced during your stay.We are investigating the room availability issue and are committed to ensuring guaranteed rooms for direct bookings. We will also address the problems with the key card reader, room cleanliness, and your nonsmoking room request.Additionally, we are looking into ways to enhance security and reduce disturbances from other guests. Please let us know if there’s anything else we can do to assist you. We appreciate your feedback and strive to improve your experience.
5.0分
其他
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A Wonderful Stay with an Amazing Terrace!
I recently stayed at HomeTowne Studios By Red Roof Gainesville, GA, and it was a fantastic experience from start to finish. The highlight of my stay was the Terrance—it was absolutely awesome! Whether it was enjoying my morning coffee or unwinding in the evening, the terrace provided stunning views and a serene ambiance that truly enhanced my visit.
The staff was friendly and attentive, the room was clean and comfortable, and the overall atmosphere of the hotel was welcoming. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.
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酒店回复: Dear Landon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Gainesville, GA. It was great to read that you were pleased with the morning coffee, the cleanliness of your room and the comfortability. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, JonathanRed Roof Management RediResponse Specialist
4.0分
其他
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It is a seemingly quiet place, we had to wait almost 1 hour to enter the room because the boy who was on duty did not have information about our reservation
The room was made, the more the floor was dirty
I was in this place for Hurricane Milton emergency, I drive 13 hours to get there, and not find anyone who received us late at night, I don't like to give bad opinions,I understand that each facility has its own rules and work organization but I also understand that they work for varied clients, in my case I have extensive knowledge of hospitality,,All I wish you is good luck, the lady of the office, very beautiful by the way, but very uncommunicative and friendly
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酒店回复: Thank you for taking the time to place your review and stay with us.
1.0分
家庭亲子
I had a reservation, but the property overbooked and would not honor the reservation so I was not given a room and had to stay at another hotel.
1.0分
其他
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Got to be ranked right at the lowest in memory.
In route we realized we would be late and tried to call. No answer.When we arrived the office was locked. There was a convenience phone near the door but it didn't work. There was a number to call on the door which I used to get them to admit us after about a 12 minute wait. Once in the room we found NO toilet paper. Not even the spindle. No soap. Only 1 garbage can. The toilet wouldn't flush! Not even just urine! The shower temp could not be adjusted cool enough to use. It was so hot we could barely hold our hand under it. The next day I reported this via the phone again. He said he would have it taken care of and gave me 1 roll of toilet paper that had been started and one that was half used. No new rolls. That night we returned to same thing super hot shower water, non flushing toilet. I was enough of a plumber to get the toilet to flush. I managed the shower by turning it on lowest/coldest setting and get in right away. I washed head and face quickly before it got to hot. We found the rest of the body will stand hotter water than your head. If we stepped in and out of the stream we were able to get showered.
The beds (especially one) had a big dip in them. The one was crazy big. I would call it a hole. Lastly the fridge was having some kind of problem because water was running out from under it.
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酒店回复: We are sorry you had issues while staying at HTS Gainesville. We will have someone reach out to you and talk to you about the situation.
We have not used the rooms after we checked in as the rooms smell of cigarette smoke, the other tenants were yelling , some tenants were yelling, other la were stalking our rooms and vehicles.
Limited office hour and bad odor caused not staying this facility. Many people or guests gathering outside. Staff were friendly though
This place looked ok until you got to your room. I had to giggle and lift the door handle to get it to shut. The bathroom door didn’t shut at all. The only thing that was decent about this place is it was clean. The parking lot has broken down vehicles and one of them had people sitting in it all hours of the day and night.
Absolutely a disaster
My room was cancelled via "3rd party" after driving 4 hours with my 2 year old and showing up at 1am in the morning. Had to drive around for 2 hours until I found another room available...
the place was terrible service was none existent I'll never stay there again nor will i ever recommend it
The office closed at 7pm and they tried to called me shortly after they closed to tell me they didn’t have any rooms available after I made a reservation. They said that because I booked through a third party site they did not guarantee a room. When I asked for a refund they suddenly had a room available.
They had the overnight security check me in when I arrived at 10pm after a wedding. The key card reader to my room did not work so the security guard had to let me in anytime I had to leave the room.
The floors of the room were dirty, there was no toilet paper, and though I requested a nonsmoking room it smelled horrendous.
There were other guests fighting outside of my room until 2am waking up everyone on that side of the facility.
They knew I only booked for one night and didn’t warn me that the office was closed on Sundays. I had to call the security line which referred me to another phone number who then sent me to escalations just to check out.
This stay was horrible and I will not be staying at my Red Roof or their affiliated hotels/motels ever again.
A Wonderful Stay with an Amazing Terrace!
I recently stayed at HomeTowne Studios By Red Roof Gainesville, GA, and it was a fantastic experience from start to finish. The highlight of my stay was the Terrance—it was absolutely awesome! Whether it was enjoying my morning coffee or unwinding in the evening, the terrace provided stunning views and a serene ambiance that truly enhanced my visit.
The staff was friendly and attentive, the room was clean and comfortable, and the overall atmosphere of the hotel was welcoming. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.
It is a seemingly quiet place, we had to wait almost 1 hour to enter the room because the boy who was on duty did not have information about our reservation
The room was made, the more the floor was dirty
I was in this place for Hurricane Milton emergency, I drive 13 hours to get there, and not find anyone who received us late at night, I don't like to give bad opinions,I understand that each facility has its own rules and work organization but I also understand that they work for varied clients, in my case I have extensive knowledge of hospitality,,All I wish you is good luck, the lady of the office, very beautiful by the way, but very uncommunicative and friendly
I had a reservation, but the property overbooked and would not honor the reservation so I was not given a room and had to stay at another hotel.
Got to be ranked right at the lowest in memory.
In route we realized we would be late and tried to call. No answer.When we arrived the office was locked. There was a convenience phone near the door but it didn't work. There was a number to call on the door which I used to get them to admit us after about a 12 minute wait. Once in the room we found NO toilet paper. Not even the spindle. No soap. Only 1 garbage can. The toilet wouldn't flush! Not even just urine! The shower temp could not be adjusted cool enough to use. It was so hot we could barely hold our hand under it. The next day I reported this via the phone again. He said he would have it taken care of and gave me 1 roll of toilet paper that had been started and one that was half used. No new rolls. That night we returned to same thing super hot shower water, non flushing toilet. I was enough of a plumber to get the toilet to flush. I managed the shower by turning it on lowest/coldest setting and get in right away. I washed head and face quickly before it got to hot. We found the rest of the body will stand hotter water than your head. If we stepped in and out of the stream we were able to get showered.
The beds (especially one) had a big dip in them. The one was crazy big. I would call it a hole. Lastly the fridge was having some kind of problem because water was running out from under it.