酒店回复: Thank you for sharing your feedback. We’re sorry to hear that you were disappointed about the $3 charge for pool towels and the lack of an elevator. Our historic property does not have elevators, which we understand can be inconvenient for some guests. The towel fee is in place to help us manage laundry costs and keep our room rates low, while ensuring fresh towels are always available.We appreciate your visit and your comments, which help us improve, and we hope to welcome you back again in the future.Tropical regards,The Seaview Beach Hotel Team

酒店回复: Thank you for sharing your feedback. We’re glad you found our location calm and suitable for a restful night. We understand your comments about the rooms feeling older, and we’re actively working on renovations to update and refresh our accommodations to provide a more comfortable experience for all guests.We truly appreciate your visit and hope you’ll consider staying with us again in the future to see the improvements we’re making.Tropical regards,The Seaview Beach Hotel Team

酒店回复: Muchas gracias por compartir su opinión. Nos alegra saber que disfrutó de nuestra excelente ubicación. Agradecemos también sus comentarios sobre los servicios, y estamos trabajando en mejoras continuas para ofrecer una experiencia más cómoda y completa a todos nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos tropicales,Seaview Beach HotelThank you for sharing your feedback. We’re happy to know you enjoyed our excellent location. We also appreciate your comments regarding the basic services, and we are continuously working on improvements to enhance the comfort and experience for all our guests.We hope to have the pleasure of welcoming you back again in the future.Tropical regards,The Seaview Beach Hotel Team

酒店回复: Thank you so much for your positive rating! We're thrilled you enjoyed your time at Seaview Beach Hotel and truly appreciate you choosing to stay with us. If there’s anything we can do to make your next visit a perfect 10, we’d love to hear your feedback.We hope to welcome you back again soon for another great stay by the sea.Tropical Regards,The Seaview Beach Hotel Team

酒店回复: Thank you for your feedback. We are truly sorry to hear that you felt the room did not meet your expectations. We are, however, happy that you chose to extend your stay with us for an additional night, and we hope that this extra time helped improve your overall impression.Regarding your concerns: the Studio Suite with Balcony is actually the largest room type on our property. It includes a kitchen, additional seating area, a very large shower and bathroom, and access to a spacious shared balcony overlooking the pool and Caribbean Sea. Because of this, we are unsure about the comment concerning the bed size or the room feeling small, we are always open to reviewing anything that may need clarification or improvement.We appreciate your stay with us and hope we have the opportunity to welcome you back for an even better experience.Tropical Regards,Seaview Beach Hotel

酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the issues you encountered during your short stay. What you described does not reflect the level of service and comfort we strive to provide.We take guest safety and satisfaction very seriously, and we’re reviewing your comments with our team to ensure these matters are addressed immediately. We also regret that your air conditioning and bed comfort did not meet expectations. We can't find anything wrong with the AC at this time, perhaps it was on the wrong setting.We sincerely apologize for the inconvenience and disappointment, and we hope you might consider giving us another opportunity in the future to demonstrate the progress we are making.Tropical regards,The Seaview Beach Hotel Team

酒店回复: Hello and thank you for taking the time to share this. We’re really sorry to hear about your experience at check-in. That’s not the level of service we aim to provide, and we’ll be addressing this directly with our team. Regarding the payment process, we appreciate you bringing this to our attention. Our goal is to make every part of your stay clear, comfortable, and secure, so we’ll be reviewing our procedures to ensure they are transparent and easy for all guests. What was the part you did nt like?Thank you again for your feedback — it helps us keep improving.Tropical Regards, Seaview Team

酒店回复: Dear Victoria,Thank you for choosing Seaview Beach Hotel for your recent stay and for sharing your kind review. We're delighted to hear that our location and value met your expectations, especially for a convenient one-night layover.Being steps away from shopping and the boardwalk makes us a great choice for guests looking to explore Philipsburg with ease, and we're glad you enjoyed that aspect of your visit.We hope to welcome you back again soon, whether for a short stay or a longer island escape.Tropical regards,Seaview Beach Hotel Guest Services

酒店回复: Thank you for your review and for sharing your experience. We’re glad you appreciated our location near the shops and attractions of Front Street, and we sincerely apologize for the inconvenience you experienced during your stay.During your visit, another guest’s hand luggage containing vital medication was reported missing, which led to an urgent search. We understand that the situation and request to check your room may have felt disruptive. Your feedback is valuable, and we will use it to improve our communication and ensure that guest comfort remains a priority, even in urgent situations.We truly appreciate your understanding and your kind rating despite this experience, and we hope to welcome you back for a smoother and more enjoyable stay.Tropical regards,The Seaview Beach Hotel Team

酒店回复: Good day Naresh,Thank you for your kind words. We hope to see you again! Seaview Beach Hotel!