No ash trays in smoking room. I booked a long size bed and was given a double bed. Rooms smelled bad. No travel soaps no wash rags
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酒店回复: Dear Sarah ,Thank you for sharing your experience. We apologize for the inconvenience caused by the room assignment and missing amenities. Your feedback is important and will be reviewed with our team to ensure better attention to guest preferences and room readiness in the future. We appreciate your honesty and understanding.Sincerely, Hotel Manager
1.0分
其他
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Know the LAWS
The manager tried to charge my son 100 cleaning fee; even tho we paid with a card. When I called to complain he stated he was the manager and could do whatever he wanted.
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酒店回复: Dear Austin ,We are very sorry to hear about this troubling experience. Guests should always feel respected and confident in the fairness of all charges. What you described does not reflect the standards we strive to uphold. Your concerns about the fee and interaction with management will be taken seriously and reviewed promptly.Sincerely, Hotel Manager
2.0分
其他
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Cheapest in town. Should cost less
One bed wasn't made. Blood on a pillow case. Soap was open from wrapper and used. Used towel on a table. Staff is not friendly, rooms should be cheaper.
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酒店回复: Dear Jeremy ,We are very sorry to hear about your experience and the condition of your room. This is not the level of cleanliness or service we aim to provide. Your feedback will be shared with our team to ensure improvements are made. We sincerely regret the disappointment caused.Sincerely, Hotel Manager
1.0分
家庭亲子
Cigarette burns in linens and the linens and towels all looked dirty the room smelled and bathtub was disgusting
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酒店回复: Dear Andrew ,We are very sorry to hear about the condition of your room and the concerns with cleanliness. This is not the standard we want for our guests. Your feedback will be shared with our team to address these issues promptly. We sincerely regret the disappointment and inconvenience caused.Sincerely, Hotel Manager
1.0分
其他
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Expedia’s ad said Full breakfast included. They serve NO breakfast. The room was in terrible condition and we begged ******* for a refund but they wouldn’t give it; claimed front desk refused it. We decided we’re not staying there even if we don’t get a refund. So we went to tell front desk. He immediately offered us another room and if that wasn’t good enough, he’d give us a full refund. We lost our confidence in *******.
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酒店回复: Dear Keith ,We are very sorry to hear about the issues you encountered and the confusion with breakfast and room condition. We regret the frustration caused with the reservation process as well. Your comments are important and will be shared with our team to ensure clearer communication and a better experience in the future.Sincerely, Hotel Manager
2.0分
其他
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Mold on the table lamp and unusable freezer. Neighbor has trash cans strewn in front of the unit.no pictures on the walls. At least the WiFi works and the bed seems clean.
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酒店回复: Dear Christian ,We are sorry to hear about the concerns you experienced with the room’s condition and surroundings. This is not the impression we want to leave with our guests. We are glad the Wi-Fi and bed met your expectations, and we will share your feedback with our team to make improvements.Sincerely, Hotel Manager
2.0分
其他
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Disaster area
No lampshade on lamp, picture on the floor, sheets towels dirty and stained, tub was not "updated", the chair was falling apart and almost dumped my roommate out of it and was ripped. Let desk person know upon check out. Not even an apology.
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酒店回复: Dear Tina ,We are truly sorry to hear about your experience and the condition of your room. This is not the level of comfort or care we want for our guests, and we regret that your concerns were not addressed properly. Your feedback will be reviewed with our team to make improvements.Sincerely, Hotel Manager
2.0分
其他
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Rodeway inn is okay but can be better
Stay there was okay, I have seen them cleaning the rooms and saw gray water in their buckets. Room smelled like bug spray the whole time I was there. Are cards work sometimes then we have to go reactive the cards and they asked us if Friday was are last day and we say no not until Monday
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酒店回复: Dear Stephanie ,Thank you for taking the time to share your experience. We’re sorry to hear about the odor and key card issues you encountered during your stay. Your feedback is valuable and will be shared with our housekeeping and front desk teams to ensure improvements. We appreciate your honesty and understanding.Sincerely, Hotel Manager
1.0分
其他
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The gentleman who checked me in was very nice and personable. The room that I was given was absolutely filthy. Someone obviously stayed in it and nobody cleaned it prior to me arriving. The man who checked me in was very polite and gave me another room. The second room that I was given wasn't much better, but decided that I could clean it and stay for the night. The air conditioner doesn't work in this room so we sweated all night. I didn't bring this to the property employees because I spent 4 hours cleaning this room and I wasn't going to be moved to yet another room that I would have to clean. This will be the only time that I will ever stay here. On top of everything I was charged 30.00 for my two malshi dogs who could never make this room look any worse then it did prior to me cleaning it. I own a cleaning business and should charge this place for the 4 hours worth of cleaning that my partner and I did so we could actually bathe and use the toilet
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酒店回复: Dear Debbie ,Thank you for sharing such a detailed account of your stay. Your perspective offers valuable insight into areas where greater consistency and attention are needed. The kindness you noted from our team member is appreciated, and your comments guide our continued effort to provide a cleaner, more comfortable, and thoughtfully prepared environment for every guest.Sincerely, Hotel Manager
1.0分
商务出差
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Worst place I ever stayed
The room was extremely hot checking in smelt horrible. After being there a week there were tons of roaches, I had to buy air fresheners for room. They came in room twice to make bed take trash out. Didn’t leave no toilet paper and I believe they folded the same towels as they were not cleaned or look clean. Second time they came they turned my air off, I came from work to an extremely hot room took over 1 hr to kool. U can hear everything from walls. I had someone knocking on my door several times at 1:30am. Last night people next to me fought from 2am till 5:30 am
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酒店回复: Dear Guest,Thank you for taking the time to share your experience in such detail. Your perspective highlights important areas where greater consistency, comfort, and overall attention are needed. Insights like yours guide our ongoing efforts to strengthen the guest environment and ensure a stay that feels calm, well cared for, and thoughtfully maintained.Sincerely, Hotel Manager
No ash trays in smoking room. I booked a long size bed and was given a double bed. Rooms smelled bad. No travel soaps no wash rags
Know the LAWS
The manager tried to charge my son 100 cleaning fee; even tho we paid with a card. When I called to complain he stated he was the manager and could do whatever he wanted.
Cheapest in town. Should cost less
One bed wasn't made. Blood on a pillow case. Soap was open from wrapper and used. Used towel on a table. Staff is not friendly, rooms should be cheaper.
Cigarette burns in linens and the linens and towels all looked dirty the room smelled and bathtub was disgusting
Expedia’s ad said Full breakfast included. They serve NO breakfast. The room was in terrible condition and we begged ******* for a refund but they wouldn’t give it; claimed front desk refused it. We decided we’re not staying there even if we don’t get a refund. So we went to tell front desk. He immediately offered us another room and if that wasn’t good enough, he’d give us a full refund. We lost our confidence in *******.
Mold on the table lamp and unusable freezer. Neighbor has trash cans strewn in front of the unit.no pictures on the walls. At least the WiFi works and the bed seems clean.
Disaster area
No lampshade on lamp, picture on the floor, sheets towels dirty and stained, tub was not "updated", the chair was falling apart and almost dumped my roommate out of it and was ripped. Let desk person know upon check out. Not even an apology.
Rodeway inn is okay but can be better
Stay there was okay, I have seen them cleaning the rooms and saw gray water in their buckets. Room smelled like bug spray the whole time I was there. Are cards work sometimes then we have to go reactive the cards and they asked us if Friday was are last day and we say no not until Monday
The gentleman who checked me in was very nice and personable. The room that I was given was absolutely filthy. Someone obviously stayed in it and nobody cleaned it prior to me arriving. The man who checked me in was very polite and gave me another room. The second room that I was given wasn't much better, but decided that I could clean it and stay for the night. The air conditioner doesn't work in this room so we sweated all night. I didn't bring this to the property employees because I spent 4 hours cleaning this room and I wasn't going to be moved to yet another room that I would have to clean. This will be the only time that I will ever stay here. On top of everything I was charged 30.00 for my two malshi dogs who could never make this room look any worse then it did prior to me cleaning it. I own a cleaning business and should charge this place for the 4 hours worth of cleaning that my partner and I did so we could actually bathe and use the toilet
Worst place I ever stayed
The room was extremely hot checking in smelt horrible. After being there a week there were tons of roaches, I had to buy air fresheners for room. They came in room twice to make bed take trash out. Didn’t leave no toilet paper and I believe they folded the same towels as they were not cleaned or look clean. Second time they came they turned my air off, I came from work to an extremely hot room took over 1 hr to kool. U can hear everything from walls. I had someone knocking on my door several times at 1:30am. Last night people next to me fought from 2am till 5:30 am